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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Why Choose ARW Home? Being a homeowner may already be expensive and unpredicted breakdowns can be very costly. ARW Home, formerly known as American Residential Warranty, protects what your home insurance does not. With a home warranty plan, you are covered in the event of major system and appliance failures for a fraction of the average repair cost. Protect your home and budget from the unexpected while enjoying the convenience and peace-of-mind of using our trustworthy network of pre-screened technicians. We serve hundred... read more
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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ARW doesnt even deserve one star. This is the worst company and biggest ****** I have encountered. After being contacted and having the coverage and costs provided to me, I paid in full upfront for one year of coverage, otherwise I would have cancelled this warranty after my first attempt to get a repair. ARW did not repair one thing the entire year and on top of the yearly price I had to pay $125 for a technician to come out only to find out that my repair was not covered or the technician couldnt find a problem. When I ask... read more
After 1 year of no claims getting approved by this company I called to cancel my policy. After holding for 20 minutes I had to provide all this information and what my issues were. Only to be told the reason wasn't good enough. I am used to businesses canceling your policy when the term is up. They put me back on hold for another 30 minutes. BUYER BEWARE if you are looking for reputable, credible home warranty business DO NOT use American Residential Warranty!!They just want your money
THESE THIEVES DO NOT DESERVE ONE STAR!!I have been with this company since 2019. I have been the biggest fool because I kept paying my hard-earned money to a company that is nothing but a ****. Run far away from this company if you don't like throwing money down the drain. They always find a way to not pay for your item. They love telling you something is not covered. I paid the fee for a service provider to come out on my microwave about 5 times, and the sucker still isn't fixed. I could have bought a new microwave with tha... read more
My wife and I are in our mid/late 70's and we had an absolute terrible experience with ARW and KEEPE.For 3 summer months in 2024, we went with NO Air Conditioning.74 days after my claim was opened and after numerous lies by both ARW and KEEPE, we were notified that ARW was going to buyout our claim.After our claim was opened, it took 17 days to schedule a Tech who diagnosed the problem and said he could not proceed without ARW's *********** took another 12 days to receive the ********* took another 20 days to get the Tech to... read more
Worst home warranty company EVER. One problem after another. They didn't put in my claim yet took my payment of course. Wasted an entire day dealing with a terrible appliance company, Need appliance, and had to take the day off from work to deal with this. DON'T GO WITH THIS HOME WARRANTY COMPANY!
My husband and I signed up for American Residential Warranty after a bad experience with another warranty company that never responded to our claim for a broken microwave. Hoping to find a better option, we came across this company. During the sign-up process, we asked as many questions as possible and decided to purchase the Total Package with add-ons, as we have a septic system, well, in-ground pool, etc. At the time, the cost was around $109 per ********** forward to today, and our monthly payment has increased to over $1... read more
Poor customer service. I filed a claim and after 2 weeks I finally got hold of them and told me I have to wait 30 days. Break down of appliances happened anytime. They can't processed my claim since it is not 30 days yet. But they waited to charged me for my second month payment so I can't refund the payment, even if they have 30 day guarantee.I cancelled my account but I want my money back but they refused to do so. What a scam?!
This company is the worst! I Been with them for about 17 years and each time that I file a claim, which is not very often it never goes smoothly. They never Have anyone available to come out to service your item and the cash out they offer you is pathetic and it takes Almost A month to receive the cash out from my previous experience and Im still awaiting my cash out from this experience and its been going on two weeks. This company is not recommended. This is my last go around with the company. I will be looking for another... read more
I escalated the ongoing delay in receiving assistance for my claim filed on January 26th. Despite multiple follow-ups and requests for escalation, the issue remains unresolved, causing considerable inconvenience. The claim was assigned on January 28th and was confirmed for approval on January 29th. However, I have been without heat or a functioning furnace for three weeks, and there has been no follow-up as we await the necessary part. As of today, three weeks later, I have not received a clear update regarding the status of... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.4 star rating with 2,442 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.