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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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If I could give zero stars, I would. This company is a perfect example of why people are hesitant to trust home warranties. The coverage appears solid on paperplumbing, ductwork, etc.but what they dont tell you is that they refuse to do any work if those systems are in a crawl space. Last I checked, most homes have their plumbing and ductwork in the crawl space. So what exactly are we paying for?Even worse, this critical exclusion is nowhere to be found in the brochures or during the shopping process. It only gets mentioned ... read more
Business response:
Thank you for taking the time to share your feedback. At ARW Home, we strive to be transparent about our coverage and policies. All customers are provided with a ****** free trial period specifically to review the terms of their plan in detail. During this time, they may cancel for a full refund if the coverage does not meet their expectations. We encourage all plan holdersand those purchasing on behalf of othersto take advantage of this period to ensure the plan aligns with the propertys specific needs.If your client has an... read more
I have had American Residential warranty for seven years rarely did I have to file a complaint until now.I needed to deal with my inoperable hot water tank, which was electric so I called for a quote to change it to Gas not using the warranty system. Meanwhile, theyre denying the claim to the repair of the electric hot water tank because I got a quote from someone else which had nothing to do with the existing Hot water tank and theyre not listening or doing anything about it. Theyre just denying the claim Needs to say Im sw... read more
Business response:
Thank you for your feedback.At American Residential Warranty, we strive to ensure all customers receive fair and consistent service. As part of that commitment, all customer service calls are recorded. After a thorough review of your call, the denial of your claim was based on the terms of your service plan, which require customers to notify uspriorto having a technician diagnose or perform any work. Unfortunately, in this case, that step was not followed.We understand this is not the outcome you were hoping for, and we trul... read more
Review of ARW Home (American Residential Warranty) Relentless, Unethical, and Harassing Since October 2024, ARW Home (American Residential Warranty) has repeatedly harassed me and my in-laws with unwanted mailers for their home warranty service. Despite living on the same property but with two separate addresses, we both receive these solicitations monthly.I have called their number every single month to request removal from their mailing list. Each time, Im met with disrespect and indifference, but the most appalling intera... read more
Business response:
We take all concerns seriously and are committed to respectful and ethical communication.After reviewing our records, we can confirm that ARW Home has not employed anyone named ***** in over five years. Based on the details provided, its likely this review may have been intended for a different company with a similar name.At ARW, we take all requests to be removed from our mailing list very seriously and honor them immediately. If you believe youve received mail from us in error, wed appreciate the opportunity to investigate... read more
Im writing a review to the fact that on march 17 2025 I reached out to them about my hv/ac unit was not working,I filed it as a emergency response, we have been going back and forthwith this company and I have been a customer cor *****. They reached out to Horzion Hv/Ac and they told them the problem with the unit, after 2weeks and temperature reaching 97degrees unit still not fix, ARW decided to only pay $900 toward repair we are responsible for the $4000 ARW is not worth it in the long run.also the ***** **** has manufactu... read more
Business response:
Were sorry to hear about your experience and appreciate your long-time loyalty. Your ************ coil and air handler are still under manufacturer warranty, which means ARW is not authorized to supply those parts. Our technician did attempt to obtain the part directly from the manufacturer, but it is no longer produced. While the part may be available elsewhere, ARW cannot procure it due to warranty terms. We offered a $900 buyout to assist with the repair, and were happy to help you through that process. Please reach out i... read more
Worst company ever dealt with. Its hard to even cancel!!!!
Business response:
Hi ******,Sorry to hear that youre feeling dissatisfied. Please know that we always strive to support our customers and do whats right.Recently, we were glad to assist you with a $1,000 pool claim.As requested, your account was canceled on May 23.
I currently have filed a claim in March on my ** refrigerator ; They order wrong parts . Still waiting. Not happy . Its been three months . Had to pay different amounts of money. Ive been with this company for years. Ive been trying to reach out to a supervisor, but keep getting the same people.. keep getting rude messages from the billing department, threatening to cancel my services; I have an open claim with Myrtle Beach appliances who have ordered the parts, but the parts havent came in yet. This is a very stressful time... read more
Business response:
We understand your frustration and sincerely apologize for the delay. The repair has taken about 7 weeks due to the complexity of the issue and delays in receiving necessary partsfactors unfortunately beyond our control.Our ****************** has been trying to reach you because there is a partial payment due. As per your plans terms, the account must be current to keep your claim active. If not resolved, the accountand claimmay be canceled.We value your loyalty and are here to help. Please let us know the best way to reach ... read more
Paid over $200 for them to deny claims on technicalities, $125 for the service fee and then the *** tried to argue with me when I tried to cancel
Business response:
Raven,Thank you for your feedback. Afterreviewing our records, we were unable to locate an account under your name, or the email address provided. Its possible this review may have been posted in error or under different account information.If you believe this is a mistake or if you have additional details that can help us locate your account, please contact our ************* team at**************. Were committed to providing support and would appreciate the opportunity to look into this further.
Recently had a dryer heating element go. Put in a claim with ARW and they set up to have there repairman come out and look at it. He ordered the part and had to wait for approval. Once approved had to set up a day to install the part. After it was installed I used the dryer a couple days later for the first time and by the 3rd load the heating element went again. Called their repairman, JUST APPLIANCES, twice no answer or return call after I left messages. Called ARW but they only guarantee it 30 days AFTER you submit the cl... read more
Business response:
Thank you for reaching out and sharing your experience. We appreciate the opportunity to clarify the details surrounding your recent claim.After reviewing your account, we can confirm that you were informed your Limit of Liability (LOL) had been reached. Nevertheless, ARW extended a courtesy concession to complete the initial repair. It was also communicated at that time that any additional repairs could result in out-of-pocket expenses due to the exhausted LOL, at which point you chose to cancel your account.Were sorry to s... read more
We recently submitted a claim to ARW regarding a degraded main drainage conditionspecifically, a "line belly"which was identified by a plumber while clearing a clog in the main drain line. This structural issue in the line was determined to be a risk factor for repeated clogs and, based on the plumbers assessment, is expected to continue causing blockages unless properly *********** part of our claim, we provided ARW with documentation, including invoices for previous drain-clearing services and a written quote for the recom... read more
Business response:
Thank you for taking the time to share your experience. We understand your concerns and appreciate the detailed information you provided regarding your claim.Please note that since you have requested to cancel your account, we are unable to proceed with any additional reviews or actions related to your claim. Once an account is canceled, all associated services, including claim evaluations, are discontinued in accordance with our policy.We strive to be transparent with our coverage terms and encourage all customers to review... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.4 star rating with 2,598 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.