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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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Poor customer service. I filed a claim and after 2 weeks I finally got hold of them and told me I have to wait 30 days. Break down of appliances happened anytime. They can't processed my claim since it is not 30 days yet. But they waited to charged me for my second month payment so I can't refund the payment, even if they have 30 day guarantee.I cancelled my account but I want my money back but they refused to do so. What a scam?!
Business response:
Thank you for your feedback. We have reviewed your account and the recorded calls.During the sales call, you were informed about the 30-day waiting period for service, which is also detailed in your plan's paperwork. You were also advised of the 30-day money-back guarantee. You called to place a claim and provided a failure date of two weeks prior to the plan being effective, which is why your claim was denied as preexisting. Additionally, you are past the 30-day money-back guarantee period.We have followed the terms and con... read more
This company is the worst! I Been with them for about 17 years and each time that I file a claim, which is not very often it never goes smoothly. They never Have anyone available to come out to service your item and the cash out they offer you is pathetic and it takes Almost A month to receive the cash out from my previous experience and Im still awaiting my cash out from this experience and its been going on two weeks. This company is not recommended. This is my last go around with the company. I will be looking for another... read more
Business response:
Thank you for being a customer for 7 1/2 years. We understand your frustration and apologize for any inconvenience you have experienced. We acknowledge that there was a delay in receiving your buyout check. However, according to the call recording, the delay was outside of our control. During your conversation with our team, you mentioned that you refunded ****** by accident, and you were advised that the payment would be reprocessed, which it was. If there is anything else you need assistance with, please don't hesitate to ... read more
I escalated the ongoing delay in receiving assistance for my claim filed on January 26th. Despite multiple follow-ups and requests for escalation, the issue remains unresolved, causing considerable inconvenience. The claim was assigned on January 28th and was confirmed for approval on January 29th. However, I have been without heat or a functioning furnace for three weeks, and there has been no follow-up as we await the necessary part. As of today, three weeks later, I have not received a clear update regarding the status of... read more
Business response:
Ms. ******, we sincerely apologize for the inconvenience you've experienced. As previously advised, we are currently waiting for the necessary parts to arrive in order to complete the repairs. Unfortunately, the part is on backorder, which is beyond our control, but please rest assured that we are working diligently to resolve the matter as quickly as possible. We understand the urgency of your situation, especially with the winter storm and low temperatures, and we appreciate your patience. We will provide you with updates ... read more
BEWARE of this company they will tell you that a great story on the way home but as soon as you sign contract be ready for long waits on phone making claim and long wait on technician coming out!! They advised me before signing contract that I could cancel at any time but didnt advise once I put a claim I cannot cancel until whatever payout amount on claim is Paid pack to them through monthly bill!! DO NOT recommend
Business response:
Thank you for your feedback. When you called to open your claim, our representative explained that the issue you reported was considered a maintenance issue and not covered under your policy. This transparency was intended to save you the cost of the trade service fee. It's important to note that during your short period of enrollment, you did have two successful claim outcomes.We strive to provide clear and helpful information to our customers.If you have any further questions or need assistance, please don't hesitate to re... read more
When I bought this warranty, I asked the representative if the drop and spill protection covered my Xboxes. Because my kids carry them back and forth between rooms, they assured me it was covered. When I tried to file a claim 10 months later, they said it wasn't covered. I escalated the call to management, and management listened to my original call. They said yes, I was informed that they would be covered but it was up to me to read the terms and conditions and cancel within thirty days if it wasn't up to my standards. So, ... read more
Business response:
Thank you for sharing your feedback.We strive to provide the best service possible, and it is concerning to hear that you were misinformed by our representative. According to our terms and conditions, drop and spill protection is not covered.We regret any confusion caused by the information on Asurion's website. We are continuously working to improve our customer experience.
Initial salesman was deceptive. Used term repair or replace items numerous times. When they were needed it took 13 days for them to decide to offer a "buyout" for a small amount of money, not enough for a replacement. When I said I wanted to contest their "offer"" and send them the receipt for what I paid for the dishwasher I never heard back from them and had to call them back. Then it took a month for them to send me a check.
Business response:
Thank you for sharing your feedback. We have reviewed your dishwasher claim and the end results and have found that the buyout offered and accepted on December 6, 2024, was for the cost of a comparable unit from ****** to replace the original one. The buyout check #***** was mailed out on December 12, 2024.Comparison Link: Frigidaire 24-in ********************************************************** STAR, 55-dBA Standard Sound Level FFCD2413US at *********We regret the delay in communication and the time it took to resolve you... read more
Never had to file a claim and decided to cancel the warranty service. First cancelation was with a representative and was assured the warranty had been canceled in 11/21/24. I continued to recieve phone calls stating the bill had not been paid. Received a call again this morning again and politely told the lady the policy had been canceled, she said it had not been canceled, so I asked again why they can not see that it was canceled? She than began to almost argue with me about keeping the policy. When I told her that is not... read more
Business response:
Thank you for bringing this matter to our attention, ****. We sincerely apologize for the inconvenience and frustration you have experienced. We are currently looking into this issue to understand what went wrong.We can confirm that your account has now been canceled, and no further payments will be withdrawn.Your feedback is invaluable in helping us enhance our processes.Thank you for your patience and understanding.
We put in a claim on Monday morning about our furnace not working the person we spoke to said it was put under an urgent matter. AWR put is in contact with motili later that day, motili told us that there was no urgent matter label on it and the guy we were talking to from *** heard the whole conversation and was unsure why the claim label was not put under an urgent matter. I made it clear numerous times with both parties that we did not want to be played with on this specific matter and how important it was for a technicia... read more
Business response:
Thank you for bringing this matter to our attention.We understand the critical nature of your situation,especially considering the specific needs of your household members. We regret that there was a miscommunication regarding the urgency of your claim. Your claim was opened on December 2, 2024, and a technician was assigned on December 4, 2024, with a scheduled visit on December 5, 2024. However, when our technician arrived, they were informed that the repair had already been taken care of by the homeowner.To address the ex... read more
I wanted to leave a no star review! I cannot begin to describe my frustration..... we purchased our house on 1/31/24, on 2/1/24 our furnace was unspected. We were told to buy a new filter which we did in February. Our house was built in the 80's. In march, we started to smell a burning smell and could hear loud noices on the other side of the wall. We immediately turned off the furnace and it has been off since March. We filed a claim with ARW in Oct. It was inspected and reported that the new filter was dirty and the 20+ ye... read more
Business response:
*******,Thank you for sharing your feedback. We understand how crucial it is to have a functioning furnace, especially in a new home. Our escalations team has thoroughly reviewed your claim and the technician's findings. Unfortunately, the claim was denied due to the condition of the furnace, specifically the dirty filter and lack of maintenance. This is outlined in our terms and conditions as not covered, and we have a picture from the service provider that supports this decision.We understand this is not the outcome you we... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.4 star rating with 2,483 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.