ARW Home

Michael S 

on BBB

7 months ago

BEWARE of this company they will tell you that a great story on the way home but as soon as you sign contract be ready for long waits on phone making claim and long wait on technician coming out!! They advised me before signing contract that I could cancel at any time but didnt advise once I put a claim I cannot cancel until whatever payout amount on claim is Paid pack to them through monthly bill!! DO NOT recommend 

Sondra N 

on BBB

8 months ago

When I bought this warranty, I asked the representative if the drop and spill protection covered my Xboxes. Because my kids carry them back and forth between rooms, they assured me it was covered. When I tried to file a claim 10 months later, they said it wasn't covered. I escalated the call to management, and management listened to my original call. They said yes, I was informed that they would be covered but it was up to me to read the terms and conditions and cancel within thirty days if it wasn't up to my standards. So, ... read more

Howard N 

on BBB

8 months ago

Initial salesman was deceptive. Used term repair or replace items numerous times. When they were needed it took 13 days for them to decide to offer a "buyout" for a small amount of money, not enough for a replacement. When I said I wanted to contest their "offer"" and send them the receipt for what I paid for the dishwasher I never heard back from them and had to call them back. Then it took a month for them to send me a check. 

Lori N 

on BBB

8 months ago

Never had to file a claim and decided to cancel the warranty service. First cancelation was with a representative and was assured the warranty had been canceled in 11/21/24. I continued to recieve phone calls stating the bill had not been paid. Received a call again this morning again and politely told the lady the policy had been canceled, she said it had not been canceled, so I asked again why they can not see that it was canceled? She than began to almost argue with me about keeping the policy. When I told her that is not... read more

Angel M 

on BBB

9 months ago

We put in a claim on Monday morning about our furnace not working the person we spoke to said it was put under an urgent matter. AWR put is in contact with motili later that day, motili told us that there was no urgent matter label on it and the guy we were talking to from *** heard the whole conversation and was unsure why the claim label was not put under an urgent matter. I made it clear numerous times with both parties that we did not want to be played with on this specific matter and how important it was for a technicia... read more

Frances W 

on BBB

9 months ago

I wanted to leave a no star review! I cannot begin to describe my frustration..... we purchased our house on 1/31/24, on 2/1/24 our furnace was unspected. We were told to buy a new filter which we did in February. Our house was built in the 80's. In march, we started to smell a burning smell and could hear loud noices on the other side of the wall. We immediately turned off the furnace and it has been off since March. We filed a claim with ARW in Oct. It was inspected and reported that the new filter was dirty and the 20+ ye... read more

Fikiri N 

on BBB

9 months ago

I purchased an ARW policy on November 1, 2024, but after reading reviews that indicated the coverage is limited to $5,000 per year, I decided to cancel on November 4. When I requested a refund, the representative suggested I give the policy a try to avoid the hassle of obtaining a refund. When that didn't resolve my concerns, he informed me that my case would need to be escalated, and someone would call me back within 24 to 48 hours.I called again and spoke with another representative, who confirmed that my policy was cancel... read more

Hayley M 

on BBB

10 months ago

My husband and I submitted a claim over a month ago telling them that our oven and stove trips the electrical circuit every time we use it. They sent out an appliance tech who said it was an electrical issue and we needed an electrician. After fighting with them (they wanted us to pay another $125 to file another claim even though we were telling them they never fixed the actual problem) they said they would send another person out.THEY SENT THE SAME APPLIANCE MAN AGAIN who made sure to put in his report this time that we re... read more

Christine O 

on BBB

10 months ago

Cannot begin to describe how amazing ************** was today. I have been dealing with a warranty company and their service provider (Performance electrical and Plumbing). The Performance plumber came to my house, looked at the issue, told me he didn't have a big enough snake and left to let the warranty (American Residential Warranty) know he needed their go-ahead. Days passed. I had to call Performance and was told by the man who answered the phone (who, it turns out was the plumber who had come out but he neglected to te... read more