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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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Takes weeks for simple jobs to get done, lots of hoops and fees. Save your time and money and just get a quality tech. Also, when I tried to cancel they hung up on me and blocked my number.
Business response:
We sincerely apologize for the negative experience you encountered and appreciate you taking the time to share your feedback. We understand how frustrating delays and additional fees can be, and we regret that your experience did not meet expectations.Regarding your concern about being disconnected and blocked during your cancellation attempt, we want to assure you that our system confirms your call was not disconnected, nor was your number blocked. Upon review, we identified a technical issue during the second call that may... read more
Worst company ever to work with. I honestly don't know how they have any customers. Turned in a Dryer and they said a tech ran a diagnostic on it and said that it was going to be over the amount it was worth. The tech never called or came out so I have no clue how they were able to figure out that it was totaled. My plan covered me with up to $300 with $125 copay. They said that I needed to cover the diagnostic so they would buy the dryer and pay me $130. So their payout covered my deductible basically. What a sham.
I marked one star because you dont have an option for zero. This company is a scam. I paid for a year and a half my monthly premium on time automatic withdrawal. The first time I tried to call and file a claim on my electrical in my house I was told yes we cover wiring we cover your electrical. We do not cover shorts. I ask you how do you know you have a problem with your electrical unless things dont turn on right or at all I had a problem with the light fixture and fan fixtures in my living room and in my bedroom at the sa... read more
Business response:
Ms. *************** understand your concerns and appreciate you reaching out. Your service agreement outlines both covered and non-covered items. As stated in Section D.1 Limitations of Liability, electrical coverage does not include issues resulting from shorts. Based on the details provided in your claim, the reported issue falls under this exclusion.Regarding your cancellation, per ************************* we have confirmed that your policy is canceled, and no further drafts will occur.You were also given the option to h... read more
all of these warranty companies are ********** and scammers. Please before buying one of these warranties do your reaseach.
Business response:
We take all feedback seriously, but after reviewing our records, we can confirm that you do not have an active or past account with our company. Without any customer history or interaction, it's unclear what your comments are based on.
I called about my stove that charged me a service fee scheduled Repair Pros to make the repairs. Had an appointment for yesterday 2-4 no one showed up. Called this morning to both ARW and Repair Pros and was told someone would be here today 2-4 pm at 4:06pm the manager **** called to tell me that he is going to order the part and schedule for someone to come out when it arrives. You have got to be kidding me two days wasted and they dont care! Both are the absolute worst companies to deal with hands down!!!!!!
80 bucks a month, only for 1 claim to ever be partially honored after 6 years. Every time, its some sort of loophole. The customer service is abysmal at best. You have to go through an act of congress to cancel the service. Ive had to issue a stop payment with my bank twice, in order to keep me from being charged. When you call to cancel, enjoy being on hold for hours due to difficulties, but call back and you can get right through to the claims department. This company does not deserve the rating it has, please reevaluate b... read more
Business response:
Thank you for taking the time to share your feedback. We appreciate the opportunity to provide some clarification.Since joining ARW, youve filed three claimstwo of which were approved and covered under the terms of your plan. The most recent claim involved an item that is not covered, as outlined in your plans terms and conditions. Our claims agent correctly informed you of this upfront to help you avoid paying an unnecessary trade service fee.We also want to confirm that your account was canceled promptly upon your request,... read more
I give ********** to this company, but it would not allow that! They did NOTHING but give us the round around. I literally had to call them 27 times, and our AC was out for 8 DAYS!!! They then denied the claim blaming it on maintenance when we had a leak. I would NOT recommend them to anyone! All my **************** left them too for poor service. Thank you for taking the time to share your experience.Upon reviewing your claim, wed like to clarify that the service provider determined the evaporator coil and drain line requir... read more
I give ********** to this company, but it would not allow that! They did NOTHING but give us the round around. I literally had to call them 27 times, and our AC was out for 8 DAYS!!! They then denied the claim blaming it on maintenance when we had a leak. I would NOT recommend them to anyone! All my **************** left them too for poor service.
Business response:
Thank you for taking the time to share your experience.Upon reviewing your claim, wed like to clarify that the service provider determined the evaporator coil and drain line require cleaning, and the system could benefit from 2 lbs. of refrigerant. These issues are consideredmaintenance-related issues. As outlined in your warrantys terms and conditions, such maintenance needsand refrigerant top-offsare not covered unless they are the result of a mechanical failure. Since no failure was identified during the inspection, the c... read more
The deny all claims, charge extra to just open a claim. This company is obviously a scam. They transfer you multiple times to frustrate the customer. Depending on who answers the phone, some people will tell you the claim is covered but eventually you will get an email stating it was denied. Thank you for reaching out. After reviewing our records, we were unable to locate an active or previously canceled account under your name. Its possible that your message may have been intended for a different company with a similar name... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.4 star rating with 2,483 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.