ARW Home

3.4

Home & Rental Insurance
Boca Raton, FL

About this business

Insurance Home & Rental Insurance

Location details

901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States

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3.42,552 reviews

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Sherry L

2 weeks ago

We have experienced a nightmare with this company and everyone needs to cancel their policy and a HUGE warning to consumers looking for a warranty company.Approximately 3weeks ago our tankless hot water heater ( that we purchased new less than 3years ago) was acting up. It did not ever completely stop working, but we were having to reset it.The first ******* was completely clueless and I watched him looking things up on ChatGPT. Actually, I will back up and explain that HE was actually contracted through a 3rd party from ***... read more

Business response:

Dear Ms. ****************** reviewed your claim, technician reports, and all related call notes. The denial issued on November 28th was based on the documented findings from both technicians, which confirmed that the tankless water heater failure resulted from lack of required annual maintenance. Under Section F of your Terms & Conditions, failures caused by insufficient maintenance or cleaning are not covered.While we understand your concerns about the first *********** all contractors assigned through ARW are licensed and ... read more

Jeff H

a month ago

This company is a scam - BEWARE !!! Called ****************** to purchase a warranty and somehow got directed to ARW - we were quoted $400 yearly policy and when we received the paperwork it wasnt from Liberty but ARW with a price tag of $1057. .00 - they need to be investigated !!!!

Business response:

****,After reviewing the call recordings and account records, we confirmed that you contacted American Residential Warranty (ARW) directly on October 29, 2025, requesting a home warranty quote. The agent clearly identified ARW throughout the hour-long call, answered all of your questions, and applied a promotional discount, which you accepted. The amount charged was consistent with the agreed plan and terms discussed during the recorded call.On November 4, you called ARW again to report that you had not received your plan do... read more

Diana G

2 months ago

My name is ***** *********. policy# ******* I signed up for a full year of coverage 9-12-25 with **** ****. After asking many questions which included the coverage Appliances that may not be repairable. She reassured me that it would be replaced full price. I asked other questions also. No where in our conversation did she tell me that "Only up to the allowed amount". It took me a few days before I could sit down and go over the whole contract, and when I did, I was very upset that I was misled about the coverage on almost e... read more

Business response:

We reviewed your account and call recordings and confirmed that our agents followed the proper procedures and provided accurate information. While not every plan detail is discussed during enrollment, customers are given a ****** money-back guarantee to review the full Terms and Conditions at their convenience.A welcome call was completed on 9/15, during which our representative offered to answer questions, and you confirmed you had not yet reviewed the plan documents.Your refund has been processed. If you need additional as... read more

Hattie M

3 months ago

ARW Home Plans, and the company should be investigated because they are ripping off customers through false advertising, and charging customers additional fees for appliances repairs, in addition to what they charge customers each month. This company is very unprofessional, the staff is very rude and they mislead their customers by thinking their appliances are fully covered, when they sign up. However, you find out later, that nothing is fully covered and customers will pay more out of pocket cost when filling a claim. Also... read more

Business response:

We sincerely apologize for any frustration you've experienced. Throughout your time with ARW, we've successfully resolved two major claims, and your coverage has provided more value than the total amount you've paid into the plan.We understand that delays can be frustrating, and we want to assure you that our Escalations Team took action to expedite your water heater claim, including approving a ****** payout to help resolve the matter quickly.

Andrew F

4 months ago

Takes weeks for simple jobs to get done, lots of hoops and fees. Save your time and money and just get a quality tech. Also, when I tried to cancel they hung up on me and blocked my number.

Business response:

We sincerely apologize for the negative experience you encountered and appreciate you taking the time to share your feedback. We understand how frustrating delays and additional fees can be, and we regret that your experience did not meet expectations.Regarding your concern about being disconnected and blocked during your cancellation attempt, we want to assure you that our system confirms your call was not disconnected, nor was your number blocked. Upon review, we identified a technical issue during the second call that may... read more

Joseph M

4 months ago

Worst company ever to work with. I honestly don't know how they have any customers. Turned in a Dryer and they said a tech ran a diagnostic on it and said that it was going to be over the amount it was worth. The tech never called or came out so I have no clue how they were able to figure out that it was totaled. My plan covered me with up to $300 with $125 copay. They said that I needed to cover the diagnostic so they would buy the dryer and pay me $130. So their payout covered my deductible basically. What a sham.

Angela R

4 months ago

I marked one star because you dont have an option for zero. This company is a scam. I paid for a year and a half my monthly premium on time automatic withdrawal. The first time I tried to call and file a claim on my electrical in my house I was told yes we cover wiring we cover your electrical. We do not cover shorts. I ask you how do you know you have a problem with your electrical unless things dont turn on right or at all I had a problem with the light fixture and fan fixtures in my living room and in my bedroom at the sa... read more

Business response:

Ms. *************** understand your concerns and appreciate you reaching out. Your service agreement outlines both covered and non-covered items. As stated in Section D.1 Limitations of Liability, electrical coverage does not include issues resulting from shorts. Based on the details provided in your claim, the reported issue falls under this exclusion.Regarding your cancellation, per ************************* we have confirmed that your policy is canceled, and no further drafts will occur.You were also given the option to h... read more

Virginia H

4 months ago

all of these warranty companies are ********** and scammers. Please before buying one of these warranties do your reaseach.

Business response:

We take all feedback seriously, but after reviewing our records, we can confirm that you do not have an active or past account with our company. Without any customer history or interaction, it's unclear what your comments are based on.

LaSonya T

4 months ago

I called about my stove that charged me a service fee scheduled Repair Pros to make the repairs. Had an appointment for yesterday 2-4 no one showed up. Called this morning to both ARW and Repair Pros and was told someone would be here today 2-4 pm at 4:06pm the manager **** called to tell me that he is going to order the part and schedule for someone to come out when it arrives. You have got to be kidding me two days wasted and they dont care! Both are the absolute worst companies to deal with hands down!!!!!!