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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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The deny all claims, charge extra to just open a claim. This company is obviously a scam. They transfer you multiple times to frustrate the customer. Depending on who answers the phone, some people will tell you the claim is covered but eventually you will get an email stating it was denied.
Business response:
Thank you for reaching out. After reviewing our records, we were unable to locate an active or previously canceled account under your name. Its possible that your message may have been intended for a different company with a similar name or service.If you believe this is an error and you do have an account with us, please feel free to provide additional details such as the account number or the email address associated with the account so we can assist you further.Were here to help and want to ensure your concerns are addres... read more
ARW sent a vendor to diagnose my broken AC unit, and they claimed the issue was a failed compressor and coilconveniently parts they said arent covered. I was suspicious, so I hired two independent **** companies to assess it. Both confirmed that the issue was not what the warranty companys vendor ********** seems clear the company is using inaccurate diagnoses from their vendors to avoid paying for repairs. I believe this is deceptive and done in bad faith.
Business response:
Thank you for bringing this to our attention. We understand how important it is to trust the repair process and the information provided.In this case, your service provider did not identify any issues with the coils but did report that thecompressor had failed with a path to ground. Unfortunately, this component was not covered under your service plan.After a thorough review and in accordance with the Terms and Conditions of your plan, the claim was denied accordingly.
I WISH I COULD LEAVE NEGATIVE STARS. AWFUL EXPERIENCE NO HOT WATER FOR OVER TWO WEEKS. COMPANY WILL NOT GIVE APPROVAL TO FIX **BBB COMPLAINT - ARW Home Warranty, *************************, ******************************************ISSUE:** Family without hot water 9+ days due to contractor obstruction.**TIMELINE:**June 4: ARW assigns tech June 6: *** **** contacts me June 9: *** assesses system, submits bid to ***** ***** ******************************* 9-13: ***** delays approval, demands excessive info, negotiates price **... read more
Business response:
Thank you for taking the time to share your experience. After a thorough review of your account, we can confirm that the ***************** has since provided an updated resolution, which you have accepted. We understand how important timely service is, and we regret that your experience did not reflect the standards we strive to uphold.
If I could give zero stars, I would. This company is a perfect example of why people are hesitant to trust home warranties. The coverage appears solid on paperplumbing, ductwork, etc.but what they dont tell you is that they refuse to do any work if those systems are in a crawl space. Last I checked, most homes have their plumbing and ductwork in the crawl space. So what exactly are we paying for?Even worse, this critical exclusion is nowhere to be found in the brochures or during the shopping process. It only gets mentioned ... read more
Business response:
Thank you for taking the time to share your feedback. At ARW Home, we strive to be transparent about our coverage and policies. All customers are provided with a ****** free trial period specifically to review the terms of their plan in detail. During this time, they may cancel for a full refund if the coverage does not meet their expectations. We encourage all plan holdersand those purchasing on behalf of othersto take advantage of this period to ensure the plan aligns with the propertys specific needs.If your client has an... read more
I have had American Residential warranty for seven years rarely did I have to file a complaint until now.I needed to deal with my inoperable hot water tank, which was electric so I called for a quote to change it to Gas not using the warranty system. Meanwhile, theyre denying the claim to the repair of the electric hot water tank because I got a quote from someone else which had nothing to do with the existing Hot water tank and theyre not listening or doing anything about it. Theyre just denying the claim Needs to say Im sw... read more
Business response:
Thank you for your feedback.At American Residential Warranty, we strive to ensure all customers receive fair and consistent service. As part of that commitment, all customer service calls are recorded. After a thorough review of your call, the denial of your claim was based on the terms of your service plan, which require customers to notify uspriorto having a technician diagnose or perform any work. Unfortunately, in this case, that step was not followed.We understand this is not the outcome you were hoping for, and we trul... read more
Review of ARW Home (American Residential Warranty) Relentless, Unethical, and Harassing Since October 2024, ARW Home (American Residential Warranty) has repeatedly harassed me and my in-laws with unwanted mailers for their home warranty service. Despite living on the same property but with two separate addresses, we both receive these solicitations monthly.I have called their number every single month to request removal from their mailing list. Each time, Im met with disrespect and indifference, but the most appalling intera... read more
Business response:
We take all concerns seriously and are committed to respectful and ethical communication.After reviewing our records, we can confirm that ARW Home has not employed anyone named ***** in over five years. Based on the details provided, its likely this review may have been intended for a different company with a similar name.At ARW, we take all requests to be removed from our mailing list very seriously and honor them immediately. If you believe youve received mail from us in error, wed appreciate the opportunity to investigate... read more
Im writing a review to the fact that on march 17 2025 I reached out to them about my hv/ac unit was not working,I filed it as a emergency response, we have been going back and forthwith this company and I have been a customer cor *****. They reached out to Horzion Hv/Ac and they told them the problem with the unit, after 2weeks and temperature reaching 97degrees unit still not fix, ARW decided to only pay $900 toward repair we are responsible for the $4000 ARW is not worth it in the long run.also the ***** **** has manufactu... read more
Business response:
Were sorry to hear about your experience and appreciate your long-time loyalty. Your ************ coil and air handler are still under manufacturer warranty, which means ARW is not authorized to supply those parts. Our technician did attempt to obtain the part directly from the manufacturer, but it is no longer produced. While the part may be available elsewhere, ARW cannot procure it due to warranty terms. We offered a $900 buyout to assist with the repair, and were happy to help you through that process. Please reach out i... read more
Worst company ever dealt with. Its hard to even cancel!!!!
Business response:
Hi ******,Sorry to hear that youre feeling dissatisfied. Please know that we always strive to support our customers and do whats right.Recently, we were glad to assist you with a $1,000 pool claim.As requested, your account was canceled on May 23.
I currently have filed a claim in March on my ** refrigerator ; They order wrong parts . Still waiting. Not happy . Its been three months . Had to pay different amounts of money. Ive been with this company for years. Ive been trying to reach out to a supervisor, but keep getting the same people.. keep getting rude messages from the billing department, threatening to cancel my services; I have an open claim with Myrtle Beach appliances who have ordered the parts, but the parts havent came in yet. This is a very stressful time... read more
Business response:
We understand your frustration and sincerely apologize for the delay. The repair has taken about 7 weeks due to the complexity of the issue and delays in receiving necessary partsfactors unfortunately beyond our control.Our ****************** has been trying to reach you because there is a partial payment due. As per your plans terms, the account must be current to keep your claim active. If not resolved, the accountand claimmay be canceled.We value your loyalty and are here to help. Please let us know the best way to reach ... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.4 star rating with 2,483 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.