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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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all of these warranty companies are ********** and scammers. Please before buying one of these warranties do your reaseach.
Business response:
We take all feedback seriously, but after reviewing our records, we can confirm that you do not have an active or past account with our company. Without any customer history or interaction, it's unclear what your comments are based on.
I called about my stove that charged me a service fee scheduled Repair Pros to make the repairs. Had an appointment for yesterday 2-4 no one showed up. Called this morning to both ARW and Repair Pros and was told someone would be here today 2-4 pm at 4:06pm the manager **** called to tell me that he is going to order the part and schedule for someone to come out when it arrives. You have got to be kidding me two days wasted and they dont care! Both are the absolute worst companies to deal with hands down!!!!!!
80 bucks a month, only for 1 claim to ever be partially honored after 6 years. Every time, its some sort of loophole. The customer service is abysmal at best. You have to go through an act of congress to cancel the service. Ive had to issue a stop payment with my bank twice, in order to keep me from being charged. When you call to cancel, enjoy being on hold for hours due to difficulties, but call back and you can get right through to the claims department. This company does not deserve the rating it has, please reevaluate b... read more
Business response:
Thank you for taking the time to share your feedback. We appreciate the opportunity to provide some clarification.Since joining ARW, youve filed three claimstwo of which were approved and covered under the terms of your plan. The most recent claim involved an item that is not covered, as outlined in your plans terms and conditions. Our claims agent correctly informed you of this upfront to help you avoid paying an unnecessary trade service fee.We also want to confirm that your account was canceled promptly upon your request,... read more
I give ********** to this company, but it would not allow that! They did NOTHING but give us the round around. I literally had to call them 27 times, and our AC was out for 8 DAYS!!! They then denied the claim blaming it on maintenance when we had a leak. I would NOT recommend them to anyone! All my **************** left them too for poor service. Thank you for taking the time to share your experience.Upon reviewing your claim, wed like to clarify that the service provider determined the evaporator coil and drain line requir... read more
I give ********** to this company, but it would not allow that! They did NOTHING but give us the round around. I literally had to call them 27 times, and our AC was out for 8 DAYS!!! They then denied the claim blaming it on maintenance when we had a leak. I would NOT recommend them to anyone! All my **************** left them too for poor service.
Business response:
Thank you for taking the time to share your experience.Upon reviewing your claim, wed like to clarify that the service provider determined the evaporator coil and drain line require cleaning, and the system could benefit from 2 lbs. of refrigerant. These issues are consideredmaintenance-related issues. As outlined in your warrantys terms and conditions, such maintenance needsand refrigerant top-offsare not covered unless they are the result of a mechanical failure. Since no failure was identified during the inspection, the c... read more
The deny all claims, charge extra to just open a claim. This company is obviously a scam. They transfer you multiple times to frustrate the customer. Depending on who answers the phone, some people will tell you the claim is covered but eventually you will get an email stating it was denied. Thank you for reaching out. After reviewing our records, we were unable to locate an active or previously canceled account under your name. Its possible that your message may have been intended for a different company with a similar name... read more
The deny all claims, charge extra to just open a claim. This company is obviously a scam. They transfer you multiple times to frustrate the customer. Depending on who answers the phone, some people will tell you the claim is covered but eventually you will get an email stating it was denied.
Business response:
Thank you for reaching out. After reviewing our records, we were unable to locate an active or previously canceled account under your name. Its possible that your message may have been intended for a different company with a similar name or service.If you believe this is an error and you do have an account with us, please feel free to provide additional details such as the account number or the email address associated with the account so we can assist you further.Were here to help and want to ensure your concerns are addres... read more
ARW sent a vendor to diagnose my broken AC unit, and they claimed the issue was a failed compressor and coilconveniently parts they said arent covered. I was suspicious, so I hired two independent **** companies to assess it. Both confirmed that the issue was not what the warranty companys vendor ********** seems clear the company is using inaccurate diagnoses from their vendors to avoid paying for repairs. I believe this is deceptive and done in bad faith.
Business response:
Thank you for bringing this to our attention. We understand how important it is to trust the repair process and the information provided.In this case, your service provider did not identify any issues with the coils but did report that thecompressor had failed with a path to ground. Unfortunately, this component was not covered under your service plan.After a thorough review and in accordance with the Terms and Conditions of your plan, the claim was denied accordingly.
I WISH I COULD LEAVE NEGATIVE STARS. AWFUL EXPERIENCE NO HOT WATER FOR OVER TWO WEEKS. COMPANY WILL NOT GIVE APPROVAL TO FIX **BBB COMPLAINT - ARW Home Warranty, *************************, ******************************************ISSUE:** Family without hot water 9+ days due to contractor obstruction.**TIMELINE:**June 4: ARW assigns tech June 6: *** **** contacts me June 9: *** assesses system, submits bid to ***** ***** ******************************* 9-13: ***** delays approval, demands excessive info, negotiates price **... read more
Business response:
Thank you for taking the time to share your experience. After a thorough review of your account, we can confirm that the ***************** has since provided an updated resolution, which you have accepted. We understand how important timely service is, and we regret that your experience did not reflect the standards we strive to uphold.
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.4 star rating with 2,598 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.