ARW Home

albert h 

on BBB

10 months ago

I've had this company for a little over 6 months after moving over from American home shield and when I tried to file a claim on my faucet for my downstairs bathroom it's been taking them three or four days to find a plumber in my area I asked the manager or she claims to be a manager how the claim process starts and works and she didn't know that information and then I asked her for a list of the plumbers that they work with around me and she didn't have the information either so as far as I'm concerned they are not knowled... read more

R. G 

on BBB

11 months ago

They use 3rd party help assigning young HEVAC sub-contractor to do the work. They are unable to perform properly so they must send a 2nd and third ****** out. Finally I had to hire a company of my own choice and submit the bill the ARW. They finally paid but they have a limit so it cost me in the end.Then when the year-contract was finished, they auto-renewed the policy for $949.44 without my permission which is against the THE ELECTRIC FUND TRANSFER ACT. I finally got them to remove the charge; however, upon checking they o... read more

Andy W 

on BBB

11 months ago

American residential warranty at the pathetic company you pay them like $84 a month I got the Platinum I had electricity problem and they couldn't find a contractor in my area so they gave me a payout $300. When the electrician charges you $75 an hour to find out what the problem is. In my opinion this Home warranty company is nothing but a scam right now I'm looking for a lawyer so I can sue them. If anybody reading this could you email me a good attorney it would be greatly appreciated so I get out of my contract and *** A... read more

Gena B 

on BBB

11 months ago

This company takes your money for warranty, talks about everything they cover and then they have some small print to State. They dont cover the warranty service. In addition they held on. They took my money for sure cause if a technician comes to my house, but they did not find a technician for five days and said I can seek to reimburse well, I found a vendor because they couldnt find one in five days and held onto my $125 then when the person submitted a quote and said its just to have them file a claim and go ahead and hav... read more

Cindy T 

on BBB

11 months ago

I spoke with a very unprofessional & rude woman named ******* today at 10:30 am EST to cancel my policy. I explained that I called to cancel on Friday, 9/20/24 by 5:20, but didn't know that the office closes early (5:00) on Friday. I also tried contacting the office over the weekend, but no one was available. Since I had a migraine at the beginning of the week, I finally was able to call. ******* says that I will not receive a refund, even though the company policy says that a policy cancelation after 30 days gets a prorated... read more

Deborah D 

on BBB

11 months ago

This company is basically you pay them and they dont cover claims. I called today to cancel my coverage. The man that I spoke with to cancel was rude and basically telling me that I was making a bad mistake by canceling, he offered a reduced monthly payment, and I informed him that that would be ridiculous because they arent covering my claim, he also basically told me I was making a mistake by not doing the reduced monthly rate, then said he tired of me interrupting him when he was babbling on and on about my policy. At tha... read more

scott C 

on BBB

a year ago

American Residential Warranty seems to be as slow as it can be. We live in ***** and our AC is broken. It's taken over a week and they still haven't finished their "paperwork". It's summer and we have small children. I recommend finding another company, we will be. 

Sherri R 

on BBB

a year ago

I had giving bad reviews but my husband and I got this warranty several years ago when we moved into our new house. We purchased a ******* refrigerator (buyer beware-******* electronics are good appliances SUCK) and after sometime the ice maker stopped working or kept icing up terribly. ARW sent a *** out to ***lace ********* than a month it did it again but when we called back the *** said we had already made a ********** was nothing they could do. ??Fast forward to a little over a wk ago our ******* stops cooling. We open ... read more

Nancy R 

on BBB

a year ago

I would give this company a negative 100. They're lousy. Put in for a air conditioning unit. I paid out of my pocket over $6000. They paid 200. Then I also almost a year later. Put in for a refrigerator and it took them one month to fix it. That's ridiculous. So when I went to end my membership after a year and a 1/2 of having them, he tried for over an hour to convince me to stay and because I wouldn't he charged my credit card $204.41 for what I couldn't tell would not recommend them to any. One.