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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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I purchased an ARW policy on November 1, 2024, but after reading reviews that indicated the coverage is limited to $5,000 per year, I decided to cancel on November 4. When I requested a refund, the representative suggested I give the policy a try to avoid the hassle of obtaining a refund. When that didn't resolve my concerns, he informed me that my case would need to be escalated, and someone would call me back within 24 to 48 hours.I called again and spoke with another representative, who confirmed that my policy was cancel... read more
Business response:
Fikiri, we received your request to cancel in November 20, 2024. After our escalations team reviewed your request, a call was made to you, and a detailed message was left confirming that your account had been canceled. Since you were within the 30-day money-back guarantee period, a refund was submitted and processed. Refunds can be received in a matter of hours to days, depending on your financial institution. The matter has been resolved and closed on our end. If you need further assistance, please do not hesitate to call.
My husband and I submitted a claim over a month ago telling them that our oven and stove trips the electrical circuit every time we use it. They sent out an appliance tech who said it was an electrical issue and we needed an electrician. After fighting with them (they wanted us to pay another $125 to file another claim even though we were telling them they never fixed the actual problem) they said they would send another person out.THEY SENT THE SAME APPLIANCE MAN AGAIN who made sure to put in his report this time that we re... read more
Business response:
Thank you for sharing your experience, ******* We understand your frustration and apologize for the inconvenience. To determine the next course of action, we must send a technician to diagnose the issue. An electrician has been assigned to your claim, and the contact information for the service provider was forwarded to you. No additional trade service fee was required or collected.We are also reviewing the call recordings to ensure our agents are using critical thinking and to determine if any coaching is necessary. Your fe... read more
Cannot begin to describe how amazing ************** was today. I have been dealing with a warranty company and their service provider (Performance electrical and Plumbing). The Performance plumber came to my house, looked at the issue, told me he didn't have a big enough snake and left to let the warranty (American Residential Warranty) know he needed their go-ahead. Days passed. I had to call Performance and was told by the man who answered the phone (who, it turns out was the plumber who had come out but he neglected to te... read more
Business response:
Thank you for sharing your experience, *********. We are currently looking into what transpired with your claim. In the meantime, please contact us at ************, as we require additional information from you to determine if you can be reimbursed for this claim.
I've had this company for a little over 6 months after moving over from American home shield and when I tried to file a claim on my faucet for my downstairs bathroom it's been taking them three or four days to find a plumber in my area I asked the manager or she claims to be a manager how the claim process starts and works and she didn't know that information and then I asked her for a list of the plumbers that they work with around me and she didn't have the information either so as far as I'm concerned they are not knowled... read more
Business response:
Hi ******,Thank you for sharing your experience with us. Were truly sorry to hear about the difficulties youve encountered with your recent claim and the frustration it has caused. This is not the level of service we strive to provide.We understand the importance of timely and efficient service, especially for something as straightforward as a faucet installation. Your feedback is invaluable, and we are taking immediate steps to address the issues youve raised.We will investigate further and work towards a resolution as quic... read more
They use 3rd party help assigning young HEVAC sub-contractor to do the work. They are unable to perform properly so they must send a 2nd and third ****** out. Finally I had to hire a company of my own choice and submit the bill the ARW. They finally paid but they have a limit so it cost me in the end.Then when the year-contract was finished, they auto-renewed the policy for $949.44 without my permission which is against the THE ELECTRIC FUND TRANSFER ACT. I finally got them to remove the charge; however, upon checking they o... read more
Business response:
Hello *. ******,Thank you for reaching out to us.We want to assure you that we only assign licensed, bonded, and insured technicians to handle our client's claims. It's not unusual for a claim to require multiple attempts to fully resolve an issue, as fixing one problem may reveal additional underlying issues.If you intended to cancel your plan before its automatic renewal date and it was not processed, please contact us at customerinfo@arwhome. Be sure to include your ARW account number and relevant details, and well be hap... read more
American residential warranty at the pathetic company you pay them like $84 a month I got the Platinum I had electricity problem and they couldn't find a contractor in my area so they gave me a payout $300. When the electrician charges you $75 an hour to find out what the problem is. In my opinion this Home warranty company is nothing but a scam right now I'm looking for a lawyer so I can sue them. If anybody reading this could you email me a good attorney it would be greatly appreciated so I get out of my contract and *** A... read more
Business response:
Thank you for your review, ****. After reviewing your coverage, we confirmed that you received a cashout for the full limit of liability for this claim, as specified in your declaration of coverage. We adhered to the terms and conditions of the plan, which were provided to you when you signed up for services. Additionally, you had a 30-day free money-back guarantee to review both the declaration of coverage and the terms and conditions to ensure the coverage met your needs.
This company takes your money for warranty, talks about everything they cover and then they have some small print to State. They dont cover the warranty service. In addition they held on. They took my money for sure cause if a technician comes to my house, but they did not find a technician for five days and said I can seek to reimburse well, I found a vendor because they couldnt find one in five days and held onto my $125 then when the person submitted a quote and said its just to have them file a claim and go ahead and hav... read more
Business response:
Hi ****,Thank you for your review. We offer a 30-day money-back guarantee to give you ample time to review the plans terms and conditions and decide if it meets your needs. Our terms and conditions are presented in a standard format for easy reading. After careful consideration, we found that your electrical claim was denied according to the plans terms and conditions. We understand this is not the outcome you were hoping for, but we adhered to the stipulated guidelines.
I spoke with a very unprofessional & rude woman named ******* today at 10:30 am EST to cancel my policy. I explained that I called to cancel on Friday, 9/20/24 by 5:20, but didn't know that the office closes early (5:00) on Friday. I also tried contacting the office over the weekend, but no one was available. Since I had a migraine at the beginning of the week, I finally was able to call. ******* says that I will not receive a refund, even though the company policy says that a policy cancelation after 30 days gets a prorated... read more
Business response:
*****, after reviewing the call recordings and your review, we found that your request to cancel came after the 30-day money-back guarantee period. Additionally, you contacted our claims department before the 30 days to open a claim before the waiting period had passed, which resulted in the claim being denied. Had the request to cancel been made on the same day, the agent would have honored your request and a full refund would have been provided.Based on our findings, our agents followed the plans terms and conditions as ex... read more
This company is basically you pay them and they dont cover claims. I called today to cancel my coverage. The man that I spoke with to cancel was rude and basically telling me that I was making a bad mistake by canceling, he offered a reduced monthly payment, and I informed him that that would be ridiculous because they arent covering my claim, he also basically told me I was making a mistake by not doing the reduced monthly rate, then said he tired of me interrupting him when he was babbling on and on about my policy. At tha... read more
Business response:
Your feedback is vital to our growth and improvement, *******. Although we are disheartened by your experience, we value your input as it aids us in enhancing our services and avoiding such negative incidents in the future. Rest assured, your account has been cancelled, and there will be no additional charges. We wish you the very best.Sincerely,ARW Home
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.4 star rating with 2,483 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.