ARW Home

3.4

Home & Rental Insurance
Boca Raton, FL

About this business

Insurance Home & Rental Insurance

Location details

901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States

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3.42,598 reviews

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Michael S

11 months ago

BEWARE of this company they will tell you that a great story on the way home but as soon as you sign contract be ready for long waits on phone making claim and long wait on technician coming out!! They advised me before signing contract that I could cancel at any time but didnt advise once I put a claim I cannot cancel until whatever payout amount on claim is Paid pack to them through monthly bill!! DO NOT recommend

Business response:

Thank you for your feedback. When you called to open your claim, our representative explained that the issue you reported was considered a maintenance issue and not covered under your policy. This transparency was intended to save you the cost of the trade service fee. It's important to note that during your short period of enrollment, you did have two successful claim outcomes.We strive to provide clear and helpful information to our customers.If you have any further questions or need assistance, please don't hesitate to re... read more

Sondra N

a year ago

When I bought this warranty, I asked the representative if the drop and spill protection covered my Xboxes. Because my kids carry them back and forth between rooms, they assured me it was covered. When I tried to file a claim 10 months later, they said it wasn't covered. I escalated the call to management, and management listened to my original call. They said yes, I was informed that they would be covered but it was up to me to read the terms and conditions and cancel within thirty days if it wasn't up to my standards. So, ... read more

Business response:

Thank you for sharing your feedback.We strive to provide the best service possible, and it is concerning to hear that you were misinformed by our representative. According to our terms and conditions, drop and spill protection is not covered.We regret any confusion caused by the information on Asurion's website. We are continuously working to improve our customer experience.

Howard N

a year ago

Initial salesman was deceptive. Used term repair or replace items numerous times. When they were needed it took 13 days for them to decide to offer a "buyout" for a small amount of money, not enough for a replacement. When I said I wanted to contest their "offer"" and send them the receipt for what I paid for the dishwasher I never heard back from them and had to call them back. Then it took a month for them to send me a check.

Business response:

Thank you for sharing your feedback. We have reviewed your dishwasher claim and the end results and have found that the buyout offered and accepted on December 6, 2024, was for the cost of a comparable unit from ****** to replace the original one. The buyout check #***** was mailed out on December 12, 2024.Comparison Link: Frigidaire 24-in ********************************************************** STAR, 55-dBA Standard Sound Level FFCD2413US at *********We regret the delay in communication and the time it took to resolve you... read more

Lori N

a year ago

Never had to file a claim and decided to cancel the warranty service. First cancelation was with a representative and was assured the warranty had been canceled in 11/21/24. I continued to recieve phone calls stating the bill had not been paid. Received a call again this morning again and politely told the lady the policy had been canceled, she said it had not been canceled, so I asked again why they can not see that it was canceled? She than began to almost argue with me about keeping the policy. When I told her that is not... read more

Business response:

Thank you for bringing this matter to our attention, ****. We sincerely apologize for the inconvenience and frustration you have experienced. We are currently looking into this issue to understand what went wrong.We can confirm that your account has now been canceled, and no further payments will be withdrawn.Your feedback is invaluable in helping us enhance our processes.Thank you for your patience and understanding.

Angel M

a year ago

We put in a claim on Monday morning about our furnace not working the person we spoke to said it was put under an urgent matter. AWR put is in contact with motili later that day, motili told us that there was no urgent matter label on it and the guy we were talking to from *** heard the whole conversation and was unsure why the claim label was not put under an urgent matter. I made it clear numerous times with both parties that we did not want to be played with on this specific matter and how important it was for a technicia... read more

Business response:

Thank you for bringing this matter to our attention.We understand the critical nature of your situation,especially considering the specific needs of your household members. We regret that there was a miscommunication regarding the urgency of your claim. Your claim was opened on December 2, 2024, and a technician was assigned on December 4, 2024, with a scheduled visit on December 5, 2024. However, when our technician arrived, they were informed that the repair had already been taken care of by the homeowner.To address the ex... read more

Frances W

a year ago

I wanted to leave a no star review! I cannot begin to describe my frustration..... we purchased our house on 1/31/24, on 2/1/24 our furnace was unspected. We were told to buy a new filter which we did in February. Our house was built in the 80's. In march, we started to smell a burning smell and could hear loud noices on the other side of the wall. We immediately turned off the furnace and it has been off since March. We filed a claim with ARW in Oct. It was inspected and reported that the new filter was dirty and the 20+ ye... read more

Business response:

*******,Thank you for sharing your feedback. We understand how crucial it is to have a functioning furnace, especially in a new home. Our escalations team has thoroughly reviewed your claim and the technician's findings. Unfortunately, the claim was denied due to the condition of the furnace, specifically the dirty filter and lack of maintenance. This is outlined in our terms and conditions as not covered, and we have a picture from the service provider that supports this decision.We understand this is not the outcome you we... read more

Fikiri N

a year ago

I purchased an ARW policy on November 1, 2024, but after reading reviews that indicated the coverage is limited to $5,000 per year, I decided to cancel on November 4. When I requested a refund, the representative suggested I give the policy a try to avoid the hassle of obtaining a refund. When that didn't resolve my concerns, he informed me that my case would need to be escalated, and someone would call me back within 24 to 48 hours.I called again and spoke with another representative, who confirmed that my policy was cancel... read more

Business response:

Fikiri, we received your request to cancel in November 20, 2024. After our escalations team reviewed your request, a call was made to you, and a detailed message was left confirming that your account had been canceled. Since you were within the 30-day money-back guarantee period, a refund was submitted and processed. Refunds can be received in a matter of hours to days, depending on your financial institution. The matter has been resolved and closed on our end. If you need further assistance, please do not hesitate to call.

Hayley M

a year ago

My husband and I submitted a claim over a month ago telling them that our oven and stove trips the electrical circuit every time we use it. They sent out an appliance tech who said it was an electrical issue and we needed an electrician. After fighting with them (they wanted us to pay another $125 to file another claim even though we were telling them they never fixed the actual problem) they said they would send another person out.THEY SENT THE SAME APPLIANCE MAN AGAIN who made sure to put in his report this time that we re... read more

Business response:

Thank you for sharing your experience, ******* We understand your frustration and apologize for the inconvenience. To determine the next course of action, we must send a technician to diagnose the issue. An electrician has been assigned to your claim, and the contact information for the service provider was forwarded to you. No additional trade service fee was required or collected.We are also reviewing the call recordings to ensure our agents are using critical thinking and to determine if any coaching is necessary. Your fe... read more

Christine O

a year ago

Cannot begin to describe how amazing ************** was today. I have been dealing with a warranty company and their service provider (Performance electrical and Plumbing). The Performance plumber came to my house, looked at the issue, told me he didn't have a big enough snake and left to let the warranty (American Residential Warranty) know he needed their go-ahead. Days passed. I had to call Performance and was told by the man who answered the phone (who, it turns out was the plumber who had come out but he neglected to te... read more

Business response:

Thank you for sharing your experience, *********. We are currently looking into what transpired with your claim. In the meantime, please contact us at ************, as we require additional information from you to determine if you can be reimbursed for this claim.