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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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American Residential Warranty seems to be as slow as it can be. We live in ***** and our AC is broken. It's taken over a week and they still haven't finished their "paperwork". It's summer and we have small children. I recommend finding another company, we will be.
Business response:
*****, thank you for your review. We have completed a review of your claim, and it is now being finalized; therefore, you should receive a call today regarding the outcome. Should you need further assistance, please contact the claims department at ************** and press option 1.
I had giving bad reviews but my husband and I got this warranty several years ago when we moved into our new house. We purchased a ******* refrigerator (buyer beware-******* electronics are good appliances SUCK) and after sometime the ice maker stopped working or kept icing up terribly. ARW sent a *** out to ***lace ********* than a month it did it again but when we called back the *** said we had already made a ********** was nothing they could do. ??Fast forward to a little over a wk ago our ******* stops cooling. We open ... read more
I would give this company a negative 100. They're lousy. Put in for a air conditioning unit. I paid out of my pocket over $6000. They paid 200. Then I also almost a year later. Put in for a refrigerator and it took them one month to fix it. That's ridiculous. So when I went to end my membership after a year and a 1/2 of having them, he tried for over an hour to convince me to stay and because I wouldn't he charged my credit card $204.41 for what I couldn't tell would not recommend them to any. One.
Business response:
*****, we appreciate your review. Upon investigation of your claims, we discovered that the delays in the refrigerator repair were due to the required parts being on backorder, which was previously communicated to you. We would like to remind you that our calls are recorded for quality assurance, and we have located two instances where the cancellation process, as outlined in the plan's terms and conditions, was clearly explained to you. For further clarification, please consult the terms and conditions document, specificall... read more
ARW is a rip off. *** had this company for 60 days. Unfortunately, I had to use them within those 60 days my refrigerator and my stove stopped working. I called them and it took almost 2 weeks to get the parts for the stove and the refrigerator. About a month later my **** went out and I called for the service. A service man came out and told us that the unit was gone and we needed a compressor. I was told they would get back in touch with us to work up an estimate on what it would cost to repair . ARW called and said they w... read more
Business response:
Thank you for your feedback, ******. As a reminder, all our calls are meticulously documented and recorded. Upon reviewing the statements made, we determined that the delays in two of your three claims were due to parts being on backorder, which was communicated to you. These two claims were resolved, meaning the repairs were completed. Your third claim was canceled by you because the appointment scheduled for the next day did not meet your satisfaction. Upon reviewing your plan coverages, it was confirmed that you did not e... read more
They lie about their b b credit rating to get you to sign up with them. Once you file a warranty claim, they take weeks to make a determination and then decline. I am 66 years old, and my air conditioning broke in the hottest summer we've ever had in ******* in the month of August. They kept me waiting weeks to tell me they were declining my service due to the previous owners neglect and cleaning the system. I've now been a total of five weeks without air conditioning. I decided to quit this company and demanded a refund. Ge... read more
Business response:
*****, we appreciate your review. Upon reviewing your statements, we found that the service provider cited a lack of maintenance for the unit, and the decision to decline was based on the terms of the plan, a copy of which was provided to you upon enrollment. Our review process is bound by public information, and an examination of the call recording revealed no discrepancies with the publicly available rating. We recognize that the result was not as you had hoped, but the denial was strictly in accordance with the plan's ter... read more
Im a customer paying a monthly fee for ******************** that have not yet been rendered, my HVAC has a leak of Freon and its been 9 days since filing my claim, 3 days since this company has had my estimates cost which falls under false advertising since they offer 24/48 hr repairs. Keep calling and being told same thing from ***, its under review , mind you I have an elderly father in the home age 82 whose health is being affected and they still have not done anything after claims been so called escalated due to my compl... read more
Business response:
Thank you for bringing this matter to our attention, *****. Upon reviewing your account, we have confirmed that your claim was approved, and the assigned service provider was notified on 8/29/24. An additional notification has been sent to the service provider regarding the repair approval. Please feel free to contact the service provider directly to arrange the repair at your convenience. We apologize for the delay, which was due to receiving a partial estimate and the final one days after causing a delay in the final outco... read more
************* Sent terrible repairmen to fix dishwasher. Without dishwasher for 2 1/2 mos. It was never repaired & when I cancelled the policy they refused to prorate & refund the 6 mos left on the policy. Said they put too much into my repair. The dishwasher was never repaired because the workmen they sent had no idea what was wrong. The customer service is horrible. I spent hours on the phone listening to music trying to solve the problem. Save yourself grief & do not use ARW. Wish there were O stars
Business response:
******, our agents have outlined the refund process for you, and the recorded conversation indicates your understanding of it, which is also detailed in the plan's terms and conditions. There were unavoidable delays, such as the rescheduling of the dispatch when the technician was only 15 minutes away from your residence and the backordering of parts. The cancellation of the account consequently led to the closure of the claim without a final resolution, which you are aware of. We regret not meeting your expectations and hop... read more
This company is absolutely terrible. Filed a claim for an upstairs leak on July 2nd 2024. Today August 21 it has yet to be completed. I now have a huge water stain on my ceiling due to their failure to follow up on this claim. They also said they would not fix my ceiling even though they are at fault for not completing this is an acceptable time frame. So now IF they ever get the water leak fixed I will have to for out 1500 to 2000 dollars to get my ceiling fixed due to their negligence. And they had no remorse or offer to h... read more
Business response:
******, we are currently reviewing your concerns and are working towards a resolution. We will be in touch with you as soon as possible. Thank you.
ARW wasted no time in taking my money for my broken washer claim yet never sent me a technician. My claim was opened on 7-3-24 and the tech never went to my home, instead the tech from High tower called me and said he wouldnt "waste his time" coming to my home and would order parts instead. How would he know what to order if he never looked at my washer? I called ARW many times to get me a tech to my home and all they would say is they would escalate the situation and call me in 24 hrs, no calls were received, ever. I even r... read more
Business response:
Hello ***,We appreciate you taking the time to share your experience. It's regrettable that your recent claim did not meet your expectations. We take all feedback seriously and value your candidness. We're eager to address your concerns and rectify the situation. For a detailed discussion about your experience, please contact us directly at ************************************************************.Sincerely,ARW Home
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.4 star rating with 2,483 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.