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ARW Home
- Home & Rental Insurance
- Boca Raton, FL
About this business
Location details
901 Yamato Rd, Ste 100, Boca Raton, FL, 33431, United States
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I've had this company for a little over 6 months after moving over from American home shield and when I tried to file a claim on my faucet for my downstairs bathroom it's been taking them three or four days to find a plumber in my area I asked the manager or she claims to be a manager how the claim process starts and works and she didn't know that information and then I asked her for a list of the plumbers that they work with around me and she didn't have the information either so as far as I'm concerned they are not knowled... read more
Business response:
Hi ******,Thank you for sharing your experience with us. Were truly sorry to hear about the difficulties youve encountered with your recent claim and the frustration it has caused. This is not the level of service we strive to provide.We understand the importance of timely and efficient service, especially for something as straightforward as a faucet installation. Your feedback is invaluable, and we are taking immediate steps to address the issues youve raised.We will investigate further and work towards a resolution as quic... read more
They use 3rd party help assigning young HEVAC sub-contractor to do the work. They are unable to perform properly so they must send a 2nd and third ****** out. Finally I had to hire a company of my own choice and submit the bill the ARW. They finally paid but they have a limit so it cost me in the end.Then when the year-contract was finished, they auto-renewed the policy for $949.44 without my permission which is against the THE ELECTRIC FUND TRANSFER ACT. I finally got them to remove the charge; however, upon checking they o... read more
Business response:
Hello *. ******,Thank you for reaching out to us.We want to assure you that we only assign licensed, bonded, and insured technicians to handle our client's claims. It's not unusual for a claim to require multiple attempts to fully resolve an issue, as fixing one problem may reveal additional underlying issues.If you intended to cancel your plan before its automatic renewal date and it was not processed, please contact us at customerinfo@arwhome. Be sure to include your ARW account number and relevant details, and well be hap... read more
American residential warranty at the pathetic company you pay them like $84 a month I got the Platinum I had electricity problem and they couldn't find a contractor in my area so they gave me a payout $300. When the electrician charges you $75 an hour to find out what the problem is. In my opinion this Home warranty company is nothing but a scam right now I'm looking for a lawyer so I can sue them. If anybody reading this could you email me a good attorney it would be greatly appreciated so I get out of my contract and *** A... read more
Business response:
Thank you for your review, ****. After reviewing your coverage, we confirmed that you received a cashout for the full limit of liability for this claim, as specified in your declaration of coverage. We adhered to the terms and conditions of the plan, which were provided to you when you signed up for services. Additionally, you had a 30-day free money-back guarantee to review both the declaration of coverage and the terms and conditions to ensure the coverage met your needs.
This company takes your money for warranty, talks about everything they cover and then they have some small print to State. They dont cover the warranty service. In addition they held on. They took my money for sure cause if a technician comes to my house, but they did not find a technician for five days and said I can seek to reimburse well, I found a vendor because they couldnt find one in five days and held onto my $125 then when the person submitted a quote and said its just to have them file a claim and go ahead and hav... read more
Business response:
Hi ****,Thank you for your review. We offer a 30-day money-back guarantee to give you ample time to review the plans terms and conditions and decide if it meets your needs. Our terms and conditions are presented in a standard format for easy reading. After careful consideration, we found that your electrical claim was denied according to the plans terms and conditions. We understand this is not the outcome you were hoping for, but we adhered to the stipulated guidelines.
I spoke with a very unprofessional & rude woman named ******* today at 10:30 am EST to cancel my policy. I explained that I called to cancel on Friday, 9/20/24 by 5:20, but didn't know that the office closes early (5:00) on Friday. I also tried contacting the office over the weekend, but no one was available. Since I had a migraine at the beginning of the week, I finally was able to call. ******* says that I will not receive a refund, even though the company policy says that a policy cancelation after 30 days gets a prorated... read more
Business response:
*****, after reviewing the call recordings and your review, we found that your request to cancel came after the 30-day money-back guarantee period. Additionally, you contacted our claims department before the 30 days to open a claim before the waiting period had passed, which resulted in the claim being denied. Had the request to cancel been made on the same day, the agent would have honored your request and a full refund would have been provided.Based on our findings, our agents followed the plans terms and conditions as ex... read more
This company is basically you pay them and they dont cover claims. I called today to cancel my coverage. The man that I spoke with to cancel was rude and basically telling me that I was making a bad mistake by canceling, he offered a reduced monthly payment, and I informed him that that would be ridiculous because they arent covering my claim, he also basically told me I was making a mistake by not doing the reduced monthly rate, then said he tired of me interrupting him when he was babbling on and on about my policy. At tha... read more
Business response:
Your feedback is vital to our growth and improvement, *******. Although we are disheartened by your experience, we value your input as it aids us in enhancing our services and avoiding such negative incidents in the future. Rest assured, your account has been cancelled, and there will be no additional charges. We wish you the very best.Sincerely,ARW Home
American Residential Warranty seems to be as slow as it can be. We live in ***** and our AC is broken. It's taken over a week and they still haven't finished their "paperwork". It's summer and we have small children. I recommend finding another company, we will be.
Business response:
*****, thank you for your review. We have completed a review of your claim, and it is now being finalized; therefore, you should receive a call today regarding the outcome. Should you need further assistance, please contact the claims department at ************** and press option 1.
I had giving bad reviews but my husband and I got this warranty several years ago when we moved into our new house. We purchased a ******* refrigerator (buyer beware-******* electronics are good appliances SUCK) and after sometime the ice maker stopped working or kept icing up terribly. ARW sent a *** out to ***lace ********* than a month it did it again but when we called back the *** said we had already made a ********** was nothing they could do. ??Fast forward to a little over a wk ago our ******* stops cooling. We open ... read more
I would give this company a negative 100. They're lousy. Put in for a air conditioning unit. I paid out of my pocket over $6000. They paid 200. Then I also almost a year later. Put in for a refrigerator and it took them one month to fix it. That's ridiculous. So when I went to end my membership after a year and a 1/2 of having them, he tried for over an hour to convince me to stay and because I wouldn't he charged my credit card $204.41 for what I couldn't tell would not recommend them to any. One.
Business response:
*****, we appreciate your review. Upon investigation of your claims, we discovered that the delays in the refrigerator repair were due to the required parts being on backorder, which was previously communicated to you. We would like to remind you that our calls are recorded for quality assurance, and we have located two instances where the cancellation process, as outlined in the plan's terms and conditions, was clearly explained to you. For further clarification, please consult the terms and conditions document, specificall... read more
Frequently asked questions about ARW Home
How is ARW Home rated?
ARW Home has a 3.4 star rating with 2,598 reviews.
When is ARW Home open?
ARW Home is open now. It is open 24/7.