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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I contracted Auto Star to move a car from RI to Kansas City. MO for an action. I signed an agreement and was guaranteed that my vehicle would arrive in Kansas City by the two-day window for the weekend Action. I was in contact with their dispatch person as the date came closer, but I had yet to receive the driver's information. Each time, I was told, we are working on confirming the driver, but no concern, we will get your car there on time. I was told this right up until two days before the date when the math of time an... read more
Business response:
We apologize that a suitable carrier was not located in the contracted time frame, and as per our 100% MONEY BACK GUARANTEE, a full refund has been issued.
Buyer beware: their contract is completely open ended for them. The salesperson (Sofia Wolf) said they would pick up the vehicle I had purchased the next day. This was on a Thursday. The car needed to be moved as it could not stay where it was. After getting the runaround Friday and Saturday, I had to hire another company to complete the task on Sunday. Autostar kept the deposit, stating that the contract allows them more time. I take specific issue with the company not abiding by the word of their staff and not offering any... read more
Unprofessional lying company. They steal a huge chunk of money for a deposit and don’t give it back after they lie saying that they will pick up the next day. No service, no communication, nothing. To what or who this money goes to??? Obviously they’re failing if th need to fight with the credit card company in order to get the money disputed back to them. Such crooked weirdos to do this! It’s actually sick what they did to me.
Business response:
Thank you for sharing your feedback with us. We apologize for any frustration or inconvenience you've experienced. We understand your concerns regarding the deposit, and we'd like to provide you with more clarity on our policies. The deposit serves as a security measure in our contract agreements, and unfortunately, in this situation, a refund is not eligible based on the terms outlined. We assigned a carrier and rendered services, and the order was also cancelled within contracted dates of the customer's own choice. Both... read more
I want to share my extremely disappointing experience with AutoStar Transport Express LLC. I recently used their services for a round trip vehicle transportation from MA to CO, and the entire process was a total nightmare. In October of last year, looking to ship my car on January 4th - 6th of this year (2023), I engaged the services with them to transport my vehicle from MA to CO, with a return trip specified. They quoted me outbound $1175, and the return trip was $1075. Outbound Trip: Despite being informed of my car's d... read more
I've always used Bears Transport but I thought I would try Auto Star because they were cheaper BIG MISTAKE. I told them I needed my car picked up between May 10th-May 12th because I was flying out on the 13th. I was told on the 10th still looking for a driver, on the 11th I was told still looking for a driver on the 12th I was told same thing. I started to panic since I was flying out early on the 13th so I called Bears Transport and paid them a deposit and they had our car picked up 2.5 hours later on Friday the 12th and de... read more
Business response:
Our apologies that a carrier was not located in the time frame that the customer wanted, however they did agree to allow us 5 business days to locate and assign a carrier and cancelled the order after only 2 days.
The driver did not have the proper equipment to unload my truck off of his trailer, it fell about a foot into the ground on the right side. Terrible.
Business response:
We have spoken to the carrier concerning the alleged damage, and were told that upon delivery, the customer himself insisted on unloading the vehicle himself and this is how the vehicle was damaged.
CUSTOMER BEWARE! They sounded very professional. I should have seen the red flag when they immediately charged me more money than quoted. I think it's safe to say they take advantage of desperation. The first driver they sent out DID NOT have the correct equipment to pick up the car - AND left the car blocking the service doors of the shop it was currently parked at. They called me early Monday morning, threatening to have it impounded if I didn't find a way to move it. (I was 5 states away at this point). Fortunately, th... read more
Business response:
Customer has left out a very key detail concerning her order. Customer was quoted, and booked based on an operable vehicle. We assigned the carrier GTA Auto LLC to pick up the vehicle on the very first day of it’s availability, and the carrier showed up only to find out that the vehicle was in fact inoperable. Customer wants you to believe that the carrier was sent was not equipped properly, and that is true, the carrier sent was expecting a fully operable vehicle and was not equipped with a winch, which is required to load ... read more
If you value your money, go somewhere else. Noah Salvini has the process of taking your money down. First they start by giving you the lowest quote. Then they tell it to put a deposit down of $250, that they’ll get a truck to transport your vehicle in approximately a week. A week passes and the story is that they can’t locate a transport for the quotes price and that they may have to increase the estimate by a few hundred. Then another week passes and they are still looking for a truck. Then three weeks later and they are st... read more
Business response:
Our sincerest apologies that a suitable carrier was not located in the 5 day contracted time frame. Cx had the option at the end of his contracted dates to cancel and receive a full refund, but he asked us to keep looking. In the end the customer never did cancel his order, and rather chose to dispute the charge with his bank. Rather than us disputing that, we accepted the chargeback, which is the same as a refund.
The price was decent. The communication was poor. Multiple days passed before i knew what day my vehicle was being transported. Then I spent several hours waiting to hear back from the driver who told me he was a couple of hours away and then 20 mins. and after calling the drivers boss, I found out that he was an hour and a half away. Then I was promised that the driver would meet me at 7am and he did not show up until 7:31am. Which made me late for work. Something was also missing from the vehicle which had been confi... read more
Business response:
From Sean Hancock 786 228 5243 or 888 802 8250 ext4219: Thank you Jennifer for the feedback, much appreciated. We received your order on the Friday with a guaranteed dispatch within 5 business days. We dispatched the vehicle on the Monday (2 business days) and with a 24-hour notice for you before pickup. Although our carriers always try to keep schedule, sometimes traffic, weather, or other factors outside of their control can cause small delays. We apologize for the 31 minute delay at delivery and any inconvenience caused... read more
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 6,969 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open tomorrow at 10:00 a.m.