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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I originally called to set up a transport for one vehicle and found out that I was able to use the same company to transport a second vehicle from a different state to my location. not only was one of my deliveries on time the other one was actually a day ahead of scheduled delivery.
Business response:
Orin, we are glad that we were able to service both of your orders. Thank you so much for your kind words.
Picked up a week late and then charged me 50 $ for and pick up change of address.
Business response:
We’re very sorry to hear about your experience. We understand how frustrating it is when a pickup is delayed, especially when you're trying to coordinate schedules. We sincerely apologize for the inconvenience caused. Regarding the $50 address-change fee, this charge is issued by the carrier when the pickup location is altered after dispatch, as it affects their routing and scheduling. We wish the customer well.
Whatever you do - do not use auto star. The contractor they assigned the job to tried to scam me. First they told me that the truck broke down so they were a day late, then they called me at 6 am telling me that I had to meet them a mile from my home. When I go to the location they have parked in the middle of a very busy street with cars speeding by in either direction. So finally I get there and they demanded $700 cash only ($200 more than the contracted rate) and when I refused to pay the extra he said “ok I guess it’s my... read more
Avoid this agency by all means. For one the person Carlos or whatever his name is, phone number 786-725-2239 was very rude and got upset when I said I was quoted less. SIGNIFICANTLY LESS. Don't use them, they will charge you about $700 more then it actually costs to ship a car. Pro tip: If you are shipping your car by ocean use anyone else to ship it to the nearest port then book the ocean travel directly through AML / Lynden, MSC, AMC.
Business response:
Thank you for your feedback. We sincerely apologize for the experience you’ve described. Your input is important to us, and we will take it into account as we work to improve our services.
Our experience with Auto Star could not have been more seamless. Immediate, helpful, and friendly responses. Incredibly quick turnaround and the best and most dependable service and communication. We only had a 1 day window to get the car packed up and shipped and Auto Star arranged a pickup that very next day as promised. Every single person we dealt with at Auto Star was terrific and the entire plan went as described and promised. Excellent pricing as well. It was our 1st time shipping a car and Auto Star made it ea... read more
Business response:
From Steven Miller @ 786-871-0071: Hello Mr. Pavinelli, Thank you for such an amazing review! much appreciated. We pride ourselves on great customer service from our office and the carriers’ drivers. I'm glad you were happy with the service. Remember Mr. Pavinelli, if you or anyone else you know need to transport a vehicle in the future, please feel free to give them my contact information: +1 786-871-0071 or email me at steven.miller@autostartransport.com.
To Whom It May Concern, my name is Mark Smith. I am writing this review to strongly recommend to not use AutoStar for your vehicle hauling needs. First, I want to say the company’s transport coordinator, Sofia, was very nice to deal with; however, this company is deceitful in how it does business. If you are like me, you call around to different vehicle haulers to see what the price would be, and if they can accommodate your timeframe. I did this and was quoted prices of around $1,500 by many companies. I called Autos... read more
I recently used AutoStar Transport Express to ship my car from NY to TX, and it was a very disappointing experience. Initially, the sales representative, Demitri, offered a seemingly great deal and promised delivery within 3-4 days. However, the reality was far from what was promised. The company assigned inexperienced drivers and unreliable trucking companies, which led to significant damage to my vehicle. When my car finally arrived, it had several dents and damaged parts. The car was left in a PA lot during transport, wh... read more
Business response:
Thank you Raghu for taking the time to share your feedback about your recent experience with AutoStar Transport Express. We are genuinely sorry to hear about the difficulties you faced during the shipping of your vehicle from NY to TX. Your experience is not reflective of the high standards we strive to uphold. Firstly, we apologize for the discrepancies between the initial delivery estimate and the actual delivery timeline. There are absolutely no guarantees regarding pickup or delivery times and dates since any shipment, r... read more
When they picked up my car all my features and windows worked. When I got it back my passenger-side mirror was facing nearly at the ground, I fixed that by hand. Then I found my passenger side window was knocked off track and wouldn't go up or down. They'd damaged it likely by smacking the living sh#t out of my passenger side window or hitting one hell of a bump hard enough to knock my window off track. When contacted for support I was told to use an incredibly complicated 16-step requirement insurance claim form that I ... read more
Business response:
We would like to take the opportunity to apologize if there was any alleged damage done during transport by the assigned carrier. The customer has left out THE most important key detail. The customer had this vehicle in their possession for 10 days before reporting any damage. How can it be proven that damage was done during transport, when they've had the vehicle in their possession for 10 days?? Also, the fact that the bill of lading was signed at delivery noting NO damage and vehicle received in good condition. We have a ... read more
Tony lies about timing, then day of shipment hides. We made 22 calls and Mark the owner is why car transport has terrible name. They are rude and expensive. Save your money. They screwed a young veteran family and read their yelp reviews. Very bad.
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 7,361 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open at 10:00 a.m.