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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Worst experience I’ve ever had shipping a car. Edwin lied to me about the cost, then the dispatcher lied to me about when the driver would be picking up the vehicle. I used another Company that had my vintage auto picked up in one day. Never use Autostar transport!!
Business response:
We are very sorry that the customer did not have the same 5 star experience we are accustomed to providing. We assigned a carrier for pickup, and unfortunately they had a delay of two days, and customer was very well informed of this by the carrier. We dispatched a 2nd carrier before we were informed by the customer that they wish to cancel as they had hired someone else.
I worked with Edwin who stated that he could have my vehicle picked up the same day I booked. Once I booked my appointment and paid my deposit, they tried to up the price on me. When I didn’t agree the the new terms, he stopped all contact. Now that I’m trying to get a refund, they are telling me since I canceled, I can’t have my money back. BEWARE of this company!!!!!!!! You’re better off using UShip and negotiating your own price. All they do is take your money and bid out the shipment to the lowest bidder and keep the “do... read more
Business response:
We are very sorry to hear Mr. Trevino feels they did not have a good experience with us, but we believe it is imperative that we should clarify a few things. Mr Trevino placed his order on 1/27/2023. That same day, he signed and returned his contract. The First Available Pick-Up date in that contract, chosen by Trevino Haynes, was 01/27/2023. As our contract states, AutoStar Transport Express LLC agrees to arrange for the transportation of the vehicle(s) described on the quotation, to be carried on or about the requested dat... read more
Based on my experience, Autostar Transport is too high in cost compared to other transportation companies. Shop around ana compare costs first, and 'Do not give Autostar a deposit', you will not get it back if you find a cheaper company. Also, manager only care about the money, not customer satisfaction. I will never use or refer Autostar to anyone. Other companies do not require a deposit up.
Business response:
This customer placed an order with us back in April of 2022. They cancelled that order while still under contract. As a courtesy to the customer we offered them credit. In October they placed another order and used the credit that we had given them from the previous order. The new order was scheduled with first available in December. In November they cancelled the new order, again in breach of contract by cancelling before the first available date even occurred. Customer cancelled two orders, both within the contract... read more
I called Nov 11m 2022 to schedule my car being pick up in Ohio and delivered in Orlando on Dec 28. I gave them a $350 deposit. Will Dec 28 came and went. I kept getting emails and texted saying they were working on it. As of Dec 30 they have no one to drive my car, i gave them 7 weeks notice and a deposit and they totally left me and my husband out to dry. I don’t know what kind of company that treats their customers with such disregard. As long as they got their deposit t weeks before the shipping date they don’t giv... read more
I was stranded out of state and needed to get my car towed home. Found this site and they connected with a local group what would tow it. Not until an hour before the truck arrived when I Called them did they bother to tell me they wouldn’t take me as well. I totally get that there are rules about this but I specifically put in my request that I needed transportation and that was ignored when they set me up with this service. It also isn’t stated anywhere that because they are a Transport Service and not a Tow Service, t... read more
Car was picked up with 4 brand NEW tires. When car arrived in Florida, it LOOKED fine, BUT the left rear tire had been plugged (repaired). The tire went flat in 2 days. The new tire cost $ 205.95 BUT, naturally, they refused to pay because my neighbor “signed for it” BUT not realizing they had the tire repaired. ADD THIS TO THE MANY COMPLAINTS HERE ALREADY,AND DO NOT DEAL WITH MONTWAY AUTO TRANSPORT either, the broker who put me with this carrier. Should go to small claims court (if it wasn’t a pain in the —-$&##). HAPPY ... read more
Absolutely horrible experience. Montway is a broker for transport companies. They can't actually tell you when the vehicle will be picked up or delivered, or even which carrier they will be using. I had a work order to transport a vehicle plus four wheels (rim mounted tires not installed on the vehicle). They quoted $200 if they could be shipped in the car (impossible for the car being shipped) or $500 if shipped outside the vehicle. I agreed to that exorbitant $500. On the day the car was to be picked up, I was told that th... read more
Business response:
Hello, we apologize for any inconvenience. Montway's services are to arrange for the transport of motor vehicles. If you have requested any additional services and they have not been fulfilled for safety, legal or other reasons. The sole remedy would be a refund of the associated fees. Please see our terms and conditions at https://www.montway.com/terms-and-conditions for more information.
My vehicle was damaged by a negligent and incompetent driver contracted by Montway to move my new car. The driver did not secure the car properly and the car rattled around in his substandard trailer for the entire trip from Texas to Colorado, becoming damaged to the tune of over $5K. What's more, the driver did not proactively address the damage, and I had to suss out what had happened myself. When I figured out what had happened, the driver tried to pay me off out of pocket to the tune of $100 for the damage. The drive... read more
Business response:
Montway's claim mediation services were offered, but no estimates were provided for us to facilitate resolution with the motor carrier. Additionally, the motor carrier's certificate of insurance was provided although it sounds as though no cargo claim was ever filed. Cargo claims need to be initiated by the vehicle owner as the claimant so we highly encourage you to follow through with the instructions we provided. Montway, as the 3rd party to the transaction, would not have control or access over the motor carrier's insuran... read more
We had a 5 day pick up window, They arranged to pick up on Oct 25. Delay delay picked up on the 27th. Said the car would arrive Az on Nov 1 with first pickup date. Then they sent me new arrival date as still Nov 1 I contacted them about this and they said they would check.Never got back with new date until a few days later to tell me the truck broke down. For 4 days they kept telling me the truck was about to leave from Mo. and it did not. Finally I spoke to some one who told me the truck was in New Hampshire, 3 Times when ... read more
Business response:
Hello, we apologize for any inconvenience. Communication is vital in logistics and it is important to us that every carrier we work with is able to deliver this. We will audit this shipment and work with the carrier to help improve services. If you would like to provide additional comments, please contact us at feedback@montway.com.
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 6,969 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open tomorrow at 10:00 a.m.