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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
spoke to a rep. on Friday for a pick up on Saturday he told me they would get a driver as soon a possible low and be hold that wont start till Monday it is now Tuesday still no car asked for a refund on deposit but that wont happen do to a 5 day contract time that started Monday but i will eat the $250 just so i don't deal with them any more
I just got down here yesterday and my 4 runner has 2 symmetrical dents in the back I believe it’s from the back gate of the towing trailer it was the last car loaded I have pictures I need a phone call to fix the situation I am extremely upset
I recently had the unfortunate experience of having my car towed from one location to another, and I must say that I am extremely disappointed with the level of customer service provided. The entire process left a sour taste in my mouth, and I feel compelled to share my thoughts and warn others about the lack of professionalism and care. First and foremost, the communication from the towing company was abysmal. I had to wait for an extended period of time before receiving any updates on the status of my car. The lack of tra... read more
Delivered late at night and did not tell me they had wrecked the rear right panel of my truck. But he came me with a sob story about him getting stuck so I went ahead and paid but the next morning I was terribly surprised they ruined my vehicle now I have to get it fixed on my own .! Never again.
When I called, I asked if this was the direct to the company Auto Star. not a broker. They told me my car would be in Florida by the weekend. However, after they took the initial deposit (brokers fee) they were unable to give me a date when the car would be picked up. It was very stressful.it was a broker and the request was sent to a third party. The good news is that the third party was a decent person who really tried to accommodate my car. Unfortunately, a snowstorm came, I didn't get my car until a week later. The actu... read more
Business response:
From Edwin Meffe @ 786-228-5364 or 888-802-8250 Ext. 2229: Hi Tere! I am sorry to hear that your transport was not the best... Should you ever need transport please contact me. 786-228-5364 or 888-802-8250 Ext. 2229 or via email at Edwin.Meffe@autostartransport.com. Thank you and have a great day!
I contracted Auto Star to move a car from RI to Kansas City. MO for an action. I signed an agreement and was guaranteed that my vehicle would arrive in Kansas City by the two-day window for the weekend Action. I was in contact with their dispatch person as the date came closer, but I had yet to receive the driver's information. Each time, I was told, we are working on confirming the driver, but no concern, we will get your car there on time. I was told this right up until two days before the date when the math of time an... read more
Business response:
We apologize that a suitable carrier was not located in the contracted time frame, and as per our 100% MONEY BACK GUARANTEE, a full refund has been issued.
Buyer beware: their contract is completely open ended for them. The salesperson (Sofia Wolf) said they would pick up the vehicle I had purchased the next day. This was on a Thursday. The car needed to be moved as it could not stay where it was. After getting the runaround Friday and Saturday, I had to hire another company to complete the task on Sunday. Autostar kept the deposit, stating that the contract allows them more time. I take specific issue with the company not abiding by the word of their staff and not offering any... read more
Unprofessional lying company. They steal a huge chunk of money for a deposit and don’t give it back after they lie saying that they will pick up the next day. No service, no communication, nothing. To what or who this money goes to??? Obviously they’re failing if th need to fight with the credit card company in order to get the money disputed back to them. Such crooked weirdos to do this! It’s actually sick what they did to me.
Business response:
Thank you for sharing your feedback with us. We apologize for any frustration or inconvenience you've experienced. We understand your concerns regarding the deposit, and we'd like to provide you with more clarity on our policies. The deposit serves as a security measure in our contract agreements, and unfortunately, in this situation, a refund is not eligible based on the terms outlined. We assigned a carrier and rendered services, and the order was also cancelled within contracted dates of the customer's own choice. Both... read more
I want to share my extremely disappointing experience with AutoStar Transport Express LLC. I recently used their services for a round trip vehicle transportation from MA to CO, and the entire process was a total nightmare. In October of last year, looking to ship my car on January 4th - 6th of this year (2023), I engaged the services with them to transport my vehicle from MA to CO, with a return trip specified. They quoted me outbound $1175, and the return trip was $1075. Outbound Trip: Despite being informed of my car's d... read more
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 7,361 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open at 10:00 a.m.