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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Picked up my C63 on time, but returned it with paint damage from what looks like a chain hit it. damaged the rear window, also. Could make a claim, but will likely end up on CARFAX as damage. Not great
Business response:
I appreciate your notifying us about your experience. I am sorry to hear about the situation. As a broker, we take all the necessary precautions to prevent our customers from encountering unreliable carriers. We vet to make sure all carriers have the proper insurance and certifications. And we continuously monitor carriers to ensure they meet our service standards. Your feedback helps us to manage our preferred network. When issues occur, we are here to help. We would like to learn more about your experience and help in any... read more
Charged my credit card; sent multiple emails/communications that pickup would be TODAY - noone showed up and the cutomer service reps cannot give me any other info other than someone will contact you tomorrow. Are you ok getting charge a LOT of money (more than other companies charge) and staying home/missing work and getting the run around? Well, then give your money to Montway.
Business response:
Hello Andrea, thank you for taking the time to submit your feedback. I checked our system and couldn't find an order matching your information. It is important to us that we deliver the best service possible. Please contact us at your earliest convenience for further assistance. Sincerely, Richard K feedback@montway.com
Montway as a company has been great to work with but their contracted drivers, not so much. I?ve used Montway to ship 2 cars from Minnesota to California and most recently for my mother from Minnesota to Florida. Two days before my mother arrived to FL, I received a call from the driver saying he got to FL early and that he would be delivering her car the following morning. I explained that my mother was still traveling and asked him to delay delivery 1 day. The driver refused my request and yelled at me for wasting his time... read more
Took 2 weeks to get my vehicle from Oregon to Virginia. I could have driven it back and fourth twice in this amount of time. Driver was 4 days late because their truck broke down. Customer service was awful. Transportation company customer service was rude and condescending (though the driver was super nice). I paid $2000 and they gave me an $80 credit back for it being late, when it cost me about $300 to do transportation services because it was late. Oh and when I finally get my car, the parking break is broken, and the ho... read more
Business response:
Thank you for providing your feedback, Arriell. I am sorry to learn of the inconvenience. Motor carriers do their very best to deliver timely service despite the many factors against them. It is important to us that we are transparent, thus we provide full details of our services on our website at montway.com. Auto logistics is a niche industry with many moving parts. There are many factors that can change schedules outside anyone's control. We do not promise or guarantee any specific transit or delivery times for standard... read more
Excellent customer service
Business response:
Thank you for your feedback.
They would not take my car off board after I cancelled they up the price trying to kidnap my car they were very hard to understand on the phone also bbb
Business response:
Hello Gerald, I am sorry to hear about the inconvenience. I looked into your order and I can see that you requested to cancel as you were no longer buying the vehicle. I can confirm that the order was canceled accordingly. If you have any questions please contact us at feedback@montway.com.
I am honestly not one to leave bad reviews… but I want to let those of you considering it, to know what you’re getting into! First of all, this business is NOT door-to-door as advertised. Not only did the company pick up my car 2 days late, outside my 5-day pick up window, but they made me drive 25 minutes to drop it off. Once the car was delivered, I once again had to meet the driver and called an Uber to meet him 30 mins away to take delivery. Upon taking delivery the driver said I have to pay an extra $200 for packing too... read more
Montway Auto Transport is undoubtedly the worst business I have ever worked with. They are laughably unprofessional, grossly incompetent, and genuinely not concerned about their customers. On March 20th, I booked a shipment with Montway to transport my car from SoCal to Milwaukee. I chose their more expensive quote over their competitors because they advertised pickup in a five day window rather than seven, like most companies. As my first pickup day of April 15th approached I had heard nothing from the company, but ass... read more
Business response:
Hello Jordan, I am sorry to learn of your dissatisfaction with the shipment. Montway is a broker that connects its customers with licensed and insured transporters. Transparency is important to us and we provide complete information on our website at all times. Our pricing and time estimates are based on thousands of similar shipments and real-time data. We do our best to take external factors such as weather, truck availability, and global events into account. But we may not always be able to account for everything. I wi... read more
They were two weeks delayed in picking up my motorcycle. It has now been two weeks and they cannot tell me where my motorcycle is located or when it will be delivered. I have been given three different delivery dates and still nothing. I am sitting here on the latest delivery date but no sign.
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 7,361 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is open now. It will close at 8:00 p.m.