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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I was stranded out of state and needed to get my car towed home. Found this site and they connected with a local group what would tow it. Not until an hour before the truck arrived when I Called them did they bother to tell me they wouldn’t take me as well. I totally get that there are rules about this but I specifically put in my request that I needed transportation and that was ignored when they set me up with this service. It also isn’t stated anywhere that because they are a Transport Service and not a Tow Service, t... read more
Car was picked up with 4 brand NEW tires. When car arrived in Florida, it LOOKED fine, BUT the left rear tire had been plugged (repaired). The tire went flat in 2 days. The new tire cost $ 205.95 BUT, naturally, they refused to pay because my neighbor “signed for it” BUT not realizing they had the tire repaired. ADD THIS TO THE MANY COMPLAINTS HERE ALREADY,AND DO NOT DEAL WITH MONTWAY AUTO TRANSPORT either, the broker who put me with this carrier. Should go to small claims court (if it wasn’t a pain in the —-$&##). HAPPY ... read more
Absolutely horrible experience. Montway is a broker for transport companies. They can't actually tell you when the vehicle will be picked up or delivered, or even which carrier they will be using. I had a work order to transport a vehicle plus four wheels (rim mounted tires not installed on the vehicle). They quoted $200 if they could be shipped in the car (impossible for the car being shipped) or $500 if shipped outside the vehicle. I agreed to that exorbitant $500. On the day the car was to be picked up, I was told that th... read more
Business response:
Hello, we apologize for any inconvenience. Montway's services are to arrange for the transport of motor vehicles. If you have requested any additional services and they have not been fulfilled for safety, legal or other reasons. The sole remedy would be a refund of the associated fees. Please see our terms and conditions at https://www.montway.com/terms-and-conditions for more information.
My vehicle was damaged by a negligent and incompetent driver contracted by Montway to move my new car. The driver did not secure the car properly and the car rattled around in his substandard trailer for the entire trip from Texas to Colorado, becoming damaged to the tune of over $5K. What's more, the driver did not proactively address the damage, and I had to suss out what had happened myself. When I figured out what had happened, the driver tried to pay me off out of pocket to the tune of $100 for the damage. The drive... read more
Business response:
Montway's claim mediation services were offered, but no estimates were provided for us to facilitate resolution with the motor carrier. Additionally, the motor carrier's certificate of insurance was provided although it sounds as though no cargo claim was ever filed. Cargo claims need to be initiated by the vehicle owner as the claimant so we highly encourage you to follow through with the instructions we provided. Montway, as the 3rd party to the transaction, would not have control or access over the motor carrier's insuran... read more
We had a 5 day pick up window, They arranged to pick up on Oct 25. Delay delay picked up on the 27th. Said the car would arrive Az on Nov 1 with first pickup date. Then they sent me new arrival date as still Nov 1 I contacted them about this and they said they would check.Never got back with new date until a few days later to tell me the truck broke down. For 4 days they kept telling me the truck was about to leave from Mo. and it did not. Finally I spoke to some one who told me the truck was in New Hampshire, 3 Times when ... read more
Business response:
Hello, we apologize for any inconvenience. Communication is vital in logistics and it is important to us that every carrier we work with is able to deliver this. We will audit this shipment and work with the carrier to help improve services. If you would like to provide additional comments, please contact us at feedback@montway.com.
After conducting several hours of research, all reviews and the final decision for an enclosed transport pointed to Montway. From start to delivery of my classic car, I was both pleased and impressed with every single interaction with Montway professionals. The delivery driver was extremely kind and professional too. I recommend Montway without reservation and my highest compliment, is that, if I ever need to transport another vehicle, Montway is the only option for me. Thank you for amazing customer service!
Business response:
Hi Joe. Thank you for choosing Montway to assist with the auto transport of your classic car. We appreciate your feedback on your experience and your recommendation.
First time I ever have had to deal with such a shipment, and we were dealing with a family heirloom going back nearly 70 years. Montway was not only professional, but empathetic with us "firs timers" - The process was simple and pricing more than reasonable! My family and I are very grateful for this exemplary safe and secure service!
Business response:
Thank you for your review and for trusting us to assist in your auto transport.
Damage to my car they refused to cover. It wasn?t damaged when they picked it up
Their customer service will not get back to you after you pay the fee. Additionally, they lied about the fee. Their share of the charged fee is about 40 to 45%. I will never use their service again.
Business response:
Hi Nadeem. We are sorry to hear about your experience. If you would like to discuss your concerns further, please email us at feedback@montway.com.
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 7,361 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open at 10:00 a.m.