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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
The transporter that they used ended up damaging my vehicle, they broke my turn signal switch which not requires removing the steering wheel and replacing the switch as well as chipping the paint on the door when they open the door, very careless.
It took Montway upto 3 weeks to ship down our vehicle from Virginia to Florida and when it arrived, we noticed scratches, signs of where their accessories ran through the top of the car. They asked that we research on the cost of repairs and when we did and shared, they changed their minds about it. I will never use Montway, neither will I recommend them for any business
Business response:
Thank you for your feedback and we apologize for your frustration and for any inconvenience. Our claims service team has provided you with details regarding your claim via email. For further information and/or clarification, please reach out to your move coordinator.
Origin: Waldorf, Maryland Destination: Austin, Texas Pickup Date: 08/13/2022 - PM Estimated Delivery Date: 08/19/2022 Actual Delivery Date: 08/24/2022 - PM Auto Transport Industry Standard Delivery Time for 1500 - 1600 miles: 7-10 calendar days Montway is a broker, not a motor carrier. The motor carrier assigned to this delivery was Hurd Transport LLC (USDOT# 3880997). Montway required all charges/fees paid upfront once the vehicle was assigned to a motor carrier and before the vehicle was picked up at the origin. An indust... read more
Business response:
Thank you for taking the time to provide your feedback, Lorne. We help move thousands of shipments every day in the US and beyond. So it is important to us that we are transparent and prepare customers ahead of time. All our services and terms are publically available on our website at Montway.com. And we provide these to our customers in our quote and booking emails. From reading this review, it seems there was some misunderstanding about our services. As well as industry specifics. Your first available shipping date was 8... read more
Very timely pick up / delivery on a difficult transport route. Driver was very professional and on time
Business response:
Thank you for your review, Guy.
Picked up my C63 on time, but returned it with paint damage from what looks like a chain hit it. damaged the rear window, also. Could make a claim, but will likely end up on CARFAX as damage. Not great
Business response:
I appreciate your notifying us about your experience. I am sorry to hear about the situation. As a broker, we take all the necessary precautions to prevent our customers from encountering unreliable carriers. We vet to make sure all carriers have the proper insurance and certifications. And we continuously monitor carriers to ensure they meet our service standards. Your feedback helps us to manage our preferred network. When issues occur, we are here to help. We would like to learn more about your experience and help in any... read more
Charged my credit card; sent multiple emails/communications that pickup would be TODAY - noone showed up and the cutomer service reps cannot give me any other info other than someone will contact you tomorrow. Are you ok getting charge a LOT of money (more than other companies charge) and staying home/missing work and getting the run around? Well, then give your money to Montway.
Business response:
Hello Andrea, thank you for taking the time to submit your feedback. I checked our system and couldn't find an order matching your information. It is important to us that we deliver the best service possible. Please contact us at your earliest convenience for further assistance. Sincerely, Richard K feedback@montway.com
Montway as a company has been great to work with but their contracted drivers, not so much. I?ve used Montway to ship 2 cars from Minnesota to California and most recently for my mother from Minnesota to Florida. Two days before my mother arrived to FL, I received a call from the driver saying he got to FL early and that he would be delivering her car the following morning. I explained that my mother was still traveling and asked him to delay delivery 1 day. The driver refused my request and yelled at me for wasting his time... read more
Took 2 weeks to get my vehicle from Oregon to Virginia. I could have driven it back and fourth twice in this amount of time. Driver was 4 days late because their truck broke down. Customer service was awful. Transportation company customer service was rude and condescending (though the driver was super nice). I paid $2000 and they gave me an $80 credit back for it being late, when it cost me about $300 to do transportation services because it was late. Oh and when I finally get my car, the parking break is broken, and the ho... read more
Business response:
Thank you for providing your feedback, Arriell. I am sorry to learn of the inconvenience. Motor carriers do their very best to deliver timely service despite the many factors against them. It is important to us that we are transparent, thus we provide full details of our services on our website at montway.com. Auto logistics is a niche industry with many moving parts. There are many factors that can change schedules outside anyone's control. We do not promise or guarantee any specific transit or delivery times for standard... read more
Excellent customer service
Business response:
Thank you for your feedback.
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 6,969 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open tomorrow at 10:00 a.m.