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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
They would not take my car off board after I cancelled they up the price trying to kidnap my car they were very hard to understand on the phone also bbb
Business response:
Hello Gerald, I am sorry to hear about the inconvenience. I looked into your order and I can see that you requested to cancel as you were no longer buying the vehicle. I can confirm that the order was canceled accordingly. If you have any questions please contact us at feedback@montway.com.
I am honestly not one to leave bad reviews… but I want to let those of you considering it, to know what you’re getting into! First of all, this business is NOT door-to-door as advertised. Not only did the company pick up my car 2 days late, outside my 5-day pick up window, but they made me drive 25 minutes to drop it off. Once the car was delivered, I once again had to meet the driver and called an Uber to meet him 30 mins away to take delivery. Upon taking delivery the driver said I have to pay an extra $200 for packing too... read more
Montway Auto Transport is undoubtedly the worst business I have ever worked with. They are laughably unprofessional, grossly incompetent, and genuinely not concerned about their customers. On March 20th, I booked a shipment with Montway to transport my car from SoCal to Milwaukee. I chose their more expensive quote over their competitors because they advertised pickup in a five day window rather than seven, like most companies. As my first pickup day of April 15th approached I had heard nothing from the company, but ass... read more
Business response:
Hello Jordan, I am sorry to learn of your dissatisfaction with the shipment. Montway is a broker that connects its customers with licensed and insured transporters. Transparency is important to us and we provide complete information on our website at all times. Our pricing and time estimates are based on thousands of similar shipments and real-time data. We do our best to take external factors such as weather, truck availability, and global events into account. But we may not always be able to account for everything. I wi... read more
They were two weeks delayed in picking up my motorcycle. It has now been two weeks and they cannot tell me where my motorcycle is located or when it will be delivered. I have been given three different delivery dates and still nothing. I am sitting here on the latest delivery date but no sign.
The two men who delivered the car were friendly and kept us informed. We were shocked how fast they delivered the car. Montway customer service was outstanding! They always knew the answers to my questions and were very kind. Customer service is rare these days, but Montway certainly knows the value of treating customers well! I highly recommend Montway!
Business response:
Hello Julie. Thank you for your review and recommendation. We are pleased to hear about your overall experience.
Cat delivery was 3 days late
I just had the WORST possible experience with Montway. I shipped a car from Media PA to Salt Lake City UT, a 32 hour journey. I received a quote, paid my deposit, and was told the carrier would contact me. He did, and while the carrier (dispatched through US ROAD) was perfectly nice initially, his truck broke down only 5 hours from the pickup location. I did not learn that this had occurred until the second day of the "estimated" delivery--4 days later. For clarity, the car was picked up 3/18 and was estimated to be del... read more
Business response:
Hello Holly, I am sorry to learn that the shipping experience has not met your expectations. Not everyone ships a vehicle every day. As the leading auto transport company in the country, Montway operates with 100% transparency in the services that we provide. Montway's services are to broker your shipment to a carrier. The carrier in this transaction was US Road. Us Road then assigned the shipment to their driver accordingly. The carrier handles moving your vehicle from point A to B. Truck drivers do their best to provide ... read more
Called on 3/9/22 for transport from Fl. to Ma gave them a card for payment in full they said the pick up would be sometime week of 3/21-3/27 had no contact from them so I started calling then 3/23 and days there after with the same " we are working on it " contact stopped from then on 3/28 .After a ghosting by them I left bad feedback on there Facebook page ( yes they took it down ,only the 5 star stay up ) that called and texted me ,I called there call center back but they were not sure why I was calling ???!!! Stay away f... read more
Business response:
Hello Michael, I am sorry to hear that our services have not met your expectations. We do our best to service shipments as quickly as possible. There are many factors that can affect driver transit times. Unfortunately, for standard shipments, we are unable to provide guarantees for the dates on which your vehicle will ship. We typically provide shipment updates as they become available via email. If you are not receiving our emails, please check your spam and all mail folders. We also recommend whitelisting our email doma... read more
My car shipped from Los Angeles to New Jersey, two large metro areas (the latter is in the New York City metro area). I paid approx.. $1,200. I am not someone who writes reviews, but my experience was so bad that I feel compelled to comment. When I was looking at options for autoshippers for my move, I decided to go with Montway due to positive reviews, the fact that it is a large carrier, and that their quote was middle-of-the-road and priced competitively. I selected a long pickup window (a week) as I needed my car to def... read more
Business response:
Hello Shannon, I am sorry to learn about your recent experience with the motor carrier. We expect nothing but the best from every carrier we work with. All carriers are carefully vetted via a 20+ inspection process. And are continually monitored to ensure compliance. We have escalated this to our compliance department for further investigation. It would be greatly appreciated if you could email us your order information to feedback@montway.com. This will allow us to assist in a better capacity.
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 6,969 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open tomorrow at 10:00 a.m.