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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
After conducting several hours of research, all reviews and the final decision for an enclosed transport pointed to Montway. From start to delivery of my classic car, I was both pleased and impressed with every single interaction with Montway professionals. The delivery driver was extremely kind and professional too. I recommend Montway without reservation and my highest compliment, is that, if I ever need to transport another vehicle, Montway is the only option for me. Thank you for amazing customer service!
Business response:
Hi Joe. Thank you for choosing Montway to assist with the auto transport of your classic car. We appreciate your feedback on your experience and your recommendation.
First time I ever have had to deal with such a shipment, and we were dealing with a family heirloom going back nearly 70 years. Montway was not only professional, but empathetic with us "firs timers" - The process was simple and pricing more than reasonable! My family and I are very grateful for this exemplary safe and secure service!
Business response:
Thank you for your review and for trusting us to assist in your auto transport.
Damage to my car they refused to cover. It wasn?t damaged when they picked it up
Their customer service will not get back to you after you pay the fee. Additionally, they lied about the fee. Their share of the charged fee is about 40 to 45%. I will never use their service again.
Business response:
Hi Nadeem. We are sorry to hear about your experience. If you would like to discuss your concerns further, please email us at feedback@montway.com.
The company Montway I guess has nothing to do with the driver. But my car was delivered back to me with a cracked windshield and a dent and scratch on the hood. I got tired of going round and round with the driver I just let it go. He talking to his manager who basically told me to contact my insurance. Choose wisely people
I made arrangements to ship my car from Rhode Island to Florida and they wanted to know when the vehicle will be available so they could work out a price. Available meant a reasonable time after that date… And after that date I was to contact them to give them the exact date or at least this was the impression that was given. So I called them by that date when my exact schedule was affirmed to tell him the exact date that I wished my car picked up. They informed me that they could only give me a “range of days” like four or ... read more
Business response:
Hello William, we apologize for any misunderstanding. We are 100% transparent in our services as a broker. And provide complete service information on our website (https://www.montway.com/) and communications. As a broker, our services are to arrange transport with a motor carrier for your shipment. We offer a range of shipping solutions to meet customer needs. This includes flexible pickup and fixed-date services. We would be happy to discuss further and encourage you to contact us at feedback@montway.com.
Horrible driver damaged my front and back bumper. If I would have known they contract careless drivers, and NEVER hold themselves accountable for picking these drivers, I never would have paid $1749. Now both bumpers have to be replaced because the carrier destroyed both bumpers
Business response:
Thank you for your feedback and we apologize for your frustration and for any inconvenience. Our claims service team has provided you with details regarding your claim via email. Damages are never an expected part of auto shipping, but they can happen. We encourage all shippers to review our help documentation and to familiarize themselves with the Bill of Lading before shipping. For further information and/or clarification, please reach out to your coordinator.
Bait and switch pricing, changed price by over $200. No one mentioned non refundable fee when i placed the original order that i later on had to cancel.
Business response:
Hello, I am sorry to hear of the inconvenience. Transparency is important to us, thus, we provide complete details of our shipping services. You can find our service details on our website at https://www.montway.com/. We also provide our terms in our quote and booking emails, and more. I would be happy to help look into this further and ask that you contact us at your earliest convenience. Sincerely, Richard K feedback@montway.com
Horrible. Lost my car For 4 days with no communication from the driver. Driver would not call back or answer phone. Came close to reporting it stolen. Called customer service 8 times with a promise of a status update. Not once was I called back. When you leave your number for a call back due to high volumes of calls, it would ring back once, hang up and then you get message saying sorry we missed your call. Someone is messing with the rating numbers because I?m positive they should be closer to a 1 star
Business response:
Hi Nick. Thank you for sharing your experience with us. While this is not the experience we strive for our customers to have, we would like to apologize to you for the lack of communication you received. Please note our representatives reached out repeatedly to the driver for an update and unfortunately didn't hear back from the driver until days later. We value your concerns and have notified our carrier relations team to help prevent this type of issue with future orders.
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 6,966 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open at 11:00 a.m.