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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
The two men who delivered the car were friendly and kept us informed. We were shocked how fast they delivered the car. Montway customer service was outstanding! They always knew the answers to my questions and were very kind. Customer service is rare these days, but Montway certainly knows the value of treating customers well! I highly recommend Montway!
Business response:
Hello Julie. Thank you for your review and recommendation. We are pleased to hear about your overall experience.
Cat delivery was 3 days late
I just had the WORST possible experience with Montway. I shipped a car from Media PA to Salt Lake City UT, a 32 hour journey. I received a quote, paid my deposit, and was told the carrier would contact me. He did, and while the carrier (dispatched through US ROAD) was perfectly nice initially, his truck broke down only 5 hours from the pickup location. I did not learn that this had occurred until the second day of the "estimated" delivery--4 days later. For clarity, the car was picked up 3/18 and was estimated to be del... read more
Business response:
Hello Holly, I am sorry to learn that the shipping experience has not met your expectations. Not everyone ships a vehicle every day. As the leading auto transport company in the country, Montway operates with 100% transparency in the services that we provide. Montway's services are to broker your shipment to a carrier. The carrier in this transaction was US Road. Us Road then assigned the shipment to their driver accordingly. The carrier handles moving your vehicle from point A to B. Truck drivers do their best to provide ... read more
Called on 3/9/22 for transport from Fl. to Ma gave them a card for payment in full they said the pick up would be sometime week of 3/21-3/27 had no contact from them so I started calling then 3/23 and days there after with the same " we are working on it " contact stopped from then on 3/28 .After a ghosting by them I left bad feedback on there Facebook page ( yes they took it down ,only the 5 star stay up ) that called and texted me ,I called there call center back but they were not sure why I was calling ???!!! Stay away f... read more
Business response:
Hello Michael, I am sorry to hear that our services have not met your expectations. We do our best to service shipments as quickly as possible. There are many factors that can affect driver transit times. Unfortunately, for standard shipments, we are unable to provide guarantees for the dates on which your vehicle will ship. We typically provide shipment updates as they become available via email. If you are not receiving our emails, please check your spam and all mail folders. We also recommend whitelisting our email doma... read more
My car shipped from Los Angeles to New Jersey, two large metro areas (the latter is in the New York City metro area). I paid approx.. $1,200. I am not someone who writes reviews, but my experience was so bad that I feel compelled to comment. When I was looking at options for autoshippers for my move, I decided to go with Montway due to positive reviews, the fact that it is a large carrier, and that their quote was middle-of-the-road and priced competitively. I selected a long pickup window (a week) as I needed my car to def... read more
Business response:
Hello Shannon, I am sorry to learn about your recent experience with the motor carrier. We expect nothing but the best from every carrier we work with. All carriers are carefully vetted via a 20+ inspection process. And are continually monitored to ensure compliance. We have escalated this to our compliance department for further investigation. It would be greatly appreciated if you could email us your order information to feedback@montway.com. This will allow us to assist in a better capacity.
I confirmed the quoted price with an agent during the chat. And suddenly the price went up for $300 with no reason when they ask me to confirm. No explanation there, they just say that the price is wrong. Great experience with Montway. Hidden fees after the price is sattled
Business response:
Hello, I apologize for the confusion. Our team has looked into this issue and has addressed it accordingly. It's important to us that we deliver top-notch service and your feedback makes that possible. If we can help with anything else please contact us at feedback@Montway.com. ^RK
They are making us drive over half an hour to get to our vehicle. Apparently their hauler couldn't possibly make it down a STANDARD road so door to door delivery is absolutely out of the question because they shouldn't ever be able to deliver a vehicle. Absolutely no warning, they did not work with us or give us any discount. Do not let them fool you. Read the fine print and double check what kind of hauler they are getting. Completely screwed us and will not refund or discount us they additional cost we now have to pay to t... read more
Business response:
Hello Taylor & Jessica. We value your feedback on Montway. With door-to-door transport, the carrier strives to pickup and deliver your vehicle as close to your desired location. Auto transport trucks are typically huge and have many limitations, both physically and legally. We understand the inconvenience of having to meet the carrier and we apologize if we caused any. Please review our door-to-door service for additional details, https://www.montway.com/door-to-door-auto-transport. If you would like to speak with us directl... read more
I contacted Montway Auto to have a car shipped from Fl to Ny. The payment was made in full. The hired agency called me ONE time with no voicemail left. After I never heard anything about the pick up and it was past the estimated pick up date, I reached out to find out that previous call was supposed to be a pick up attempt. Finally after 2 more days and numerous calls the car was picked up. I was only made aware of this second pick up 30 minutes prior to the time the guy arrived. The car took 3 days longer than the time fram... read more
Business response:
Hello Chelsea, we're sorry to learn about the inconvenience. At Montway, we're committed to providing excellent service at all times. I'm sorry to hear that we did not meet your expectations. Carriers do their best to provide on-time pickups and deliveries despite the many factors outside their control. Drivers work with complex logistics and many operational procedures they have to follow. Due to this, we provide estimated dates/times for shipments as outlined in your confirmation email and our website. Please see our webs... read more
Great service and my driver Paul was really nice and friendly . Recommend this company to anyone I know .
Business response:
Thank you for your review, Anna. We appreciate your business and recommendation.
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 7,361 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open at 10:00 a.m.