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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Too long of a drop off time. I waited 3 weeks and 4 days for my vehicle. That’s even after the days they’ve estimated which was 7-9 days. Furthermore, I am pleased with the readily available customer service. Happy that the manager Collin took charge and was able to have my car shipped to its destination safely. After my days of persistent calls. Will I use Montway again? The answer is “No”. I should’ve saved my 2089 dollars and drive myself.
Business response:
Hello Raq, ? ?I have received your email and I do apologize for the inconvenience. The estimates we provide for transit are based on the average amount of time it would take for a truck driver to go from A to B. Truck drivers will always do their best to provide on-time pickups and deliveries despite the many factors against them. Unfortunately, delays can occur for any number of reasons. We advise this on our website and other various communications. ? ?With this holiday season, the industry did see an unpredictable drop i... read more
This has been such a fiasco I don’t know where to begin. First of all, I paid for tip for Premier shipping. Well, they get your car by the shipping deadline and they take it down the road this is so they can get your money event though no carrier. Next, left my car in the middle of the road! Yes that’s right in the middle of the road in ice and just left my car I have not signed anything I’m not seeing my car is left in the middle of the road.
Business response:
Hello, thank you for using our expedited pickup solutions. I'm sorry to hear that the services did not meet your expectations. In logistics, your vehicle may be transported from one location to another. We use a combination of local and long-haul trucks plus terminals. This is standard for all logistics fields to optimize routes. The vehicle is inspected at all points of the shipment to ensure safety. Door-to-door transport is a service in which the auto transporter will pick up and deliver your vehicle as close to your des... read more
Missed pickup deadline by two weeks. After that missed new drop off date by three days. Asked for reduced fare do to this and was ignored. Once Brooker was paid they did not keep up with the load. They kept sending me emails after the transaction was down to review them after I asked them to stop so here it is.
Business response:
Hello Steven, I'm sorry to hear you had a negative experience. I'd like to learn more about your specific situation and make things right. If you wouldn't mind sending us an email to feedback@montway.com at your earliest convenience. It would be greatly appreciated. I look forward to speaking with you.
The transporter pick up wasn’t ideal and I had to drive 15 mins from Louisiana address to meet driver/load 16 Dec 2021(Thursday). We left to drive from Louisiana to Arizona on 18 Dec 2021(Saturday). Driver called while we were on interstate and said the Supra was in Phoenix awaiting delivery, but we wouldn’t be in the Phoenix area to receive until 19 Dec 2021(Sunday). He answered with he wouldn’t be working on Sunday and would deliver that next Monday 20 Dec 2021. The Supra was vandalized while in his possession and on t... read more
Business response:
Hello David, I'm sorry to hear of the inconvenience with the shipment. Truck drivers do their best to deliver professional service for every shipment. But, truck drivers are on the road for hours on end multiple days in a row. They are constantly stopping at hotels, truck stations, and other various terminals. We do not recommend that customers leave items of value within their shipment. As the items would be exposed to a multitude of situations. Please see our terms for additional details at https://www.montway.com/terms... read more
Ladies and Gentelmen No BS only assurance the fuckin best!!! Havin my 71 SS Nova trucked from TN - CA my sweet baby is in great safe hands! thanks y'all USA
Business response:
Hi Mitchell. Thank you for choosing Montway and sharing your positive experience.
DO NOT USE MONTWAY!! They damaged my Mercedes Benz, my car was resting on the metal of the truck and upon receipt the whole undercarriage has been destroyed. I have pictures to prove of it on the truck and the resulting damage. I spoke with them countless times and keep getting circular conversations, eventually I was told to contact the actual transport company.. NEXTRAN. Nextran has denied any responsibility and is giving me a very hard time to file any sort of a claim. THis has been going on for weeks with no accountabi... read more
Business response:
Hello Paul, I'm sorry to hear about the inconvenience. Damages are not an expected part of the shipping process, but they can happen. As a broker, we mitigate this risk with a dedicated compliance team and the most sophisticated carrier-vetting process in the industry. In the event they do, all exceptions should be marked on the Bill of Lading. We are here to help in any way possible, but we are also transparent in our services and our responsibilities as listed in our emails and website. Montway is a broker providing its s... read more
Despite their many excellent reviews and easy access to an agent via live chat on their website, Montway completely failed at 50% of the job I hired them to do. They had to do 2 things: 1. Find and contract with a reliable shipper who could do the job. They did that. The shipper was great and car arrived in good shape. In fact, shipper had to go above and beyond because Montway TOTALLY FAILED at part 2... 2. Make the shipping process smooth for me, the customer. Big fail. When I put in my order, I listed 4 days when the ca... read more
Business response:
Hello, I'm sorry to hear that the carrier did not meet our quality standards. Montway is a broker and contracts motor carriers to transport the customer's shipment. While we do not transport the vehicle ourselves, we take all measures necessary to reduce the number of unreliable transporters. This is one of the many benefits of working with a broker. We practice thorough vetting processes to ensure carriers have proper insurance and certifications. And continuously monitor carriers to ensure they meet service standards. Upon... read more
I paid to have a very mint 1988 Oldsmobile Cutlass Ciera shipped from Seattle Washington to Tulsa Oklahoma area. While the agents I spoke with were friendly, the overall company is not very good. The trucking company that Montway contracted to carry the car was even worse. They were Fast Freight trucking. They never gave me a courtesy call to let me know the vehicle was picked up, nor did I get any information til the day they planned on delivering it. I get a call 9am wanting to deliver it at 4pm. I was not home and w... read more
Business response:
Hello Ronnie, I'm sorry to hear about the inconvenience. Damages are not an expected part of the shipping process, but they can happen. As a broker, we mitigate this risk with a dedicated compliance team and the most sophisticated carrier-vetting process in the industry. In the event they do, all exceptions should be marked on the Bill of Lading. If there are any issues, Montway should be contacted immediately. Full details on the Bill of Lading can be found in your confirmation emails and our website at: https://www.montway... read more
Pickup time was on 11/23. The driver phoned at 4 p.m. to say he was 2-3 hours away but didn't arrive for 5-1/2 hours. He said he's deliver the car by 11/30 but didn't arrive until 12/3. I had to phone the driver on 11/30 to see where he was and when the car would get to my daughter. Better communication from the driver would alleviate the anxiety of waiting and not knowing.
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 6,966 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open at 11:00 a.m.