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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Montway is BAD. My car was left damaged in a parking lot with the keys tossed underneath it!!! I was then ghosted by Montway. THEY ARE TERRIBLE. ((I paid for “door to door” service with a specific delivery date and address. None of which was followed.))
Business response:
Ali, thank you for sharing your feedback. Montway is committed to providing outstanding service for our customers. Damages are not an expected part of the shipping process but they can happen. Our team reached out to assist with your claim and provided you with options to proceed forward. As a broker, Montway is here to help every step of the way. There are many complexities to auto shipping and carriers often have many pickups and deliveries on their route. While we push carriers to provide the most accurate times possible... read more
They cancel my service and refuse to give me back my money and the person that they use the car broke down and they began to argue with me about it… STAY AWAY
Business response:
Hello, I'm sorry to hear you had a negative experience. I'd like to learn more about your specific situation and make things right. If you wouldn't mind sending us an email to feedback@montway.com at your earliest convenience. It would be greatly appreciated. I look forward to speaking with you. -Rick
If I could have rated this move zero stars, I would have. Car interior was damaged (brand new leather seat was scratched so bad that it’s not even repairable) This was probably done by the driver who had to climb in and out of the car because the enclosed trailer they used did not have an escape door in the trailer allowing the driver to use the door to enter/exit. Seat had a bag on it but it was not the factory bag and as I looked the car over on the outside, I did not see the damage on the seat until the driver left. I... read more
Business response:
Hello Randy, I'm sorry to hear about the inconvenience. Damages are not an expected part of the shipping process but they can happen. As a broker, we mitigate this risk with a dedicated compliance team and the most sophisticated vetting in the industry. Please know that the interior of the vehicle is not mandated by DOT (https://www.transportation.gov/) regulation. Thus is not part of the Bill Of Lading inspection process and is thus uncovered by cargo insurance. This is standard for all motor carriers in the auto hauling ... read more
Their driver should have asked for more money when he picked the SUV up, not try to extort more on delivery. The driver saw the items in the back when he loaded the SUV onto his carrier, he drove it! He used the rear view mirror! We both took videos and pictures of the SUV before it left, inside and out. Not a peep about an extra100lbs, blocked views or needing more money! He just drove off! I do not agree the extra extorted "amount was Fair". The driver screwed himself out of a decent tip. I have much more honest pic's of ... read more
Business response:
Hello Grant, I'm sorry to hear that the shipment process did not meet your expectations. As a broker, we work with a dedicated compliance team and the most sophisticated carrier-vetting process in the industry. Transparency is important to us, thus we provide full details of our operations and role on our website at https://www.montway.com/. We also provide this information in our quote and order confirmation emails. Auto transport is a complicated logistical process and we are here to help guide you through every step of ... read more
I paid last week Tuesday and set up shipment for a motorcycle It was paid and full and I have yet received a shipping date everyday I call I get a different answer. After over a week I just was told the location we set up to have the bike picked up they told me they would talk to trucking company to set up a different location I have yet to get any answer on where this location is at or when the big will be picked up I would never recommend this company to anyone if you want something ship in a timely matter or if you want g... read more
They are very responsive when they try to gain you as a customer. After that, forget it I was promised my car delivery twice and now they are still trying to find a “driver” Nothing is their fault, they do not claim to be responsible for virtually anything Meanwhile I still sit here after nine days of my car sitting in Tacoma Washington at Matson, soon to be collecting storage charges, which of course Montway will not address. Most of these “middle men” companies I hear are basically the same. They get your payment, and well... read more
Business response:
Hello, we're sorry to hear that your experience has not met your expectations. As a broker, our job is to match your shipment to a qualified and licensed motor carrier. It's important to us that your shipment is transported quickly and safely. However, auto logistics is a complex and limited industry. We provide estimates based on historical and current market data. But delays may occur due to any number of reasons. We understand the importance of transparency and provide full disclosure of our policies and expectations on o... read more
Excellent service, easy steps in setting up transport to our granddaughter. Fast no hassle delivery. Payment terms were excellent. I would happily recommend this company to others.
Business response:
We are so glad to hear that setting up your transport was easy and the transport went well, Barbara. Thank you for your kind words, and for choosing Montway.
The transport was excellent, but I was unable to get details of the schedule until the day the car was available to ship. Not helpful, as I needed to travel halfway across the US to meet the transport for pickup. On that day, I was initially contacted by the carrier, not Montway, who wanted to pick up the car in a few hours. Would be much better service if they assigned a carrier a few days ahead of time and communicated a pick up schedule.
Started with Montway. Got caught up in a bidding war. Had to drop them all and go back to Montway. My experiencec with other carriers has been horrible. I have to ship my vehicle off to other states for repairs. The michanics are all rats. Once the repairs are done they say they want the car out of their shop. A dependabke carrier is the only reason these rats have not been able to steal my vehicle.
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 6,969 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open tomorrow at 10:00 a.m.