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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Great transportation tracking, communication, price , driver courtesy
Business response:
Thank you for your feedback on your experience with Montway, Jerry.
I debated whether to put ONE star, but chose two because Montway did put forth some effort. This is just my story, but I feel like I need to put it out there for others looking to ship their car. I was well aware Montway is just a broker. The actual company that brought me my car did a great job. My issue is with the "transparency" Montway says they strive for. I requested a quote to ship my daughters car from the east coast to the west coast. Was quoted $1659. I agreed to this price and signed a contract. On day 6 from my ... read more
Business response:
Hello Nicole, I'm sorry to learn that our services have not met your expectations. As an auto transport management broker, our job is to arrange your shipment with a motor carrier. We use our tools and resources to reach the largest possible base. More so than any other broker in our industry. All carriers have different requirements and specifications for their services. We provide a quote, an estimate, of the price it will take to ship your vehicle. This estimate is based on current market conditions and is affected by l... read more
Chose this company based on advertised shipping time (7-10 business days). 2 weeks into it now and bike has only made it 250 miles! Very poor communication, am told it will now be a month in transit! Once they have your bike and your money they will do as they please. Each time I’ve talked to them I was told that they would look into it and call me back… 100% of the time nobody called back.
Business response:
Hello, we're sorry to hear that the shipment experience has not met your expectations. As we advertise on our site, the listed transit times are estimated based on the uninterrupted transit of a vehicle from A to B. Weather, traffic, locations, time of year and more may impact the overall transit time of the shipment. Because of this, we do not guarantee delivery times for any reason. Please see our site at: https://www.montway.com/help-center/pickup-delivery/how-long-does-it-take-to-ship-my-car/ for additional information.
Absolute horrible experience. Contracted Montway to have 3 cars transported on an enclosed transport, one as a non running vehicle. They changed my vehicle's status to running and didn't tell their contractor. Contractor got delayed several days past the last day of the scheduled pick up date...to the point where I was having to deal with loading the cars right up until when I needed to leave the state for good. Contractor told me I would see my cars in 6-7 days. Instead, they sat at their facility for 6-7 days (could see ... read more
Montway Auto Transport https://www.montway.com employed NT Convey LLC (954-213-9231) to transport our vehicle from FL to NC. They crushed our roof and roof rack and will not help or repair it.
Business response:
Hello Sean, I'm sorry to hear about the issues. Damages are not an expected part of the shipping process, but they can happen. As a broker, we mitigate this risk with a dedicated compliance team and the most sophisticated carrier-vetting process in the industry. In the event they do, all exceptions should be marked on the Bill of Lading. And Montway should be contacted immediately. Full details on the Bill of Lading can be found in your confirmation emails and our website at: https://www.montway.com/help-center/pickup-delive... read more
Too long of a drop off time. I waited 3 weeks and 4 days for my vehicle. That’s even after the days they’ve estimated which was 7-9 days. Furthermore, I am pleased with the readily available customer service. Happy that the manager Collin took charge and was able to have my car shipped to its destination safely. After my days of persistent calls. Will I use Montway again? The answer is “No”. I should’ve saved my 2089 dollars and drive myself.
Business response:
Hello Raq, ? ?I have received your email and I do apologize for the inconvenience. The estimates we provide for transit are based on the average amount of time it would take for a truck driver to go from A to B. Truck drivers will always do their best to provide on-time pickups and deliveries despite the many factors against them. Unfortunately, delays can occur for any number of reasons. We advise this on our website and other various communications. ? ?With this holiday season, the industry did see an unpredictable drop i... read more
This has been such a fiasco I don’t know where to begin. First of all, I paid for tip for Premier shipping. Well, they get your car by the shipping deadline and they take it down the road this is so they can get your money event though no carrier. Next, left my car in the middle of the road! Yes that’s right in the middle of the road in ice and just left my car I have not signed anything I’m not seeing my car is left in the middle of the road.
Business response:
Hello, thank you for using our expedited pickup solutions. I'm sorry to hear that the services did not meet your expectations. In logistics, your vehicle may be transported from one location to another. We use a combination of local and long-haul trucks plus terminals. This is standard for all logistics fields to optimize routes. The vehicle is inspected at all points of the shipment to ensure safety. Door-to-door transport is a service in which the auto transporter will pick up and deliver your vehicle as close to your des... read more
Missed pickup deadline by two weeks. After that missed new drop off date by three days. Asked for reduced fare do to this and was ignored. Once Brooker was paid they did not keep up with the load. They kept sending me emails after the transaction was down to review them after I asked them to stop so here it is.
Business response:
Hello Steven, I'm sorry to hear you had a negative experience. I'd like to learn more about your specific situation and make things right. If you wouldn't mind sending us an email to feedback@montway.com at your earliest convenience. It would be greatly appreciated. I look forward to speaking with you.
The transporter pick up wasn’t ideal and I had to drive 15 mins from Louisiana address to meet driver/load 16 Dec 2021(Thursday). We left to drive from Louisiana to Arizona on 18 Dec 2021(Saturday). Driver called while we were on interstate and said the Supra was in Phoenix awaiting delivery, but we wouldn’t be in the Phoenix area to receive until 19 Dec 2021(Sunday). He answered with he wouldn’t be working on Sunday and would deliver that next Monday 20 Dec 2021. The Supra was vandalized while in his possession and on t... read more
Business response:
Hello David, I'm sorry to hear of the inconvenience with the shipment. Truck drivers do their best to deliver professional service for every shipment. But, truck drivers are on the road for hours on end multiple days in a row. They are constantly stopping at hotels, truck stations, and other various terminals. We do not recommend that customers leave items of value within their shipment. As the items would be exposed to a multitude of situations. Please see our terms for additional details at https://www.montway.com/terms... read more
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 7,360 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open at 10:00 a.m.