AutoStar Transport Express

Corey 

on TransportReviews

3 years ago

I used Montway because of the waiting period through the direct carriers (Reliable, Horseless, Intercity, Passport) was so long at about 6-8 weeks before pickup and I wanted to get a few weeks of driving in before the cold weather and snow hit my area. Plus they offered to transport it at about 75% of the cost of the cheapest direct carrier. I should've just been patient. Car was garage kept and cleaned prior to pickup from a dealership that performed some maintenance and a PPI. When the driver was delivering the car he wa... read more

Donna 

on TransportReviews

3 years ago

I shipped a car from the Washington, DC area to Loveland, CO using Montway. TERRIBLE, TERRIBLE experience! The carrier Montway engaged was unethical (BMA Logistics Corp.) -- picked up the car, did not give a bill of lading, then let my car sit in Baltimore for a week with NO communication to me. There was no follow up from Montway until I engaged a supervisor -- Ashton. He is the only reason I gave Montway 1 star. When I heard nothing on my car for 3 days, I tried to call Montway, but it was Sunday and no one answered. S... read more

Donna 

on TransportReviews

4 years ago

I can’t say I had a great experience with them. I called to ask if they had an update on a driver being assigned to my pickup since it had been four days and they auction started charging me on the 5 day. I understood they worked on a 3-5 day business pickup and I was just concerned as to not be charged by the auction house, which I was on the fifth day. The customer service representative that answered my call must have been having a bad day or needed NOT be in the service industry, when I inquired about the pickup, she sta... read more

Peter 

on TransportReviews

4 years ago

Please please please stay away from Montway! I can not express how stressful it was. But I got quoted $1019 for a 1,212 mile shipping, just like many other shipping sites like Montway they actually don’t ship your cars. They are pretty much contractors who find drivers to deliver it! I’ve actually got quoted for $919 but apparently there system was faulty and gave them a wrong address but on my email it was correct! They tried to sway me to pay $100 more but I gladly declined. Then they contacted me 3 times in a row to try t... read more

Max 

on TransportReviews

4 years ago

Scathing Review To whomever this may aid in deciding the service of a transnational motor vehicle shipment company, The issue revolves around my car shipment from Orange County, California to Evanston, IL. In my initial phone conversation with the agent, I was informed that the regular service asks for a window of a few days for pick up (reasonable); however, as I was soon leaving for Evanston, my availability rests on just one day. The company agreed that they can complete my special request given an additional premium... read more

Saad 

on TransportReviews

4 years ago

Car was picked up about 5 days late and I was no longer living at my old location and they have no way to schedule a drop off which seems to be the standard. They said they were the best at getting pickups and drop offs, this was not the case. Drop off was also 2 days later than the estimate after my car was picked up. No communication from the company until I called directy. Generally very poor customer service and a bad expirence. I will not be a returning customer when I find myself needing another car transport in a few ... read more

Phil Hambrecht 

on TransportReviews

4 years ago

Well, I get what I pay for. Shame on me. Going with the MOST TRUSTED. Should have paid a little more to get better service and communication. First according to their website , After a truck has been assigned/dispatched, we will email you a "dispatch notification" with the estimated pick up/loading date along with the trucker's phone number. The trucker usually calls a few hours ahead of delivery to notify you of his approximate arrival at your address. Special arrangements can be made upon request." Got the email at 9:42 a... read more

Bo 

on TransportReviews

4 years ago

I chose Montway to ship my cars given what appeared to be stellar reviews online. My experience was entirely the opposite of what can be considered good service. Background - I’m moving across country for a new job and needed 2 vehicles shipped to my new work location. 7/28/21 - Booked my 2 cars for shipping from NY to CA. Given the origin location is in a less populated city in Upstate NY, I chose to go with Montway thinking that the best reviewed company will come thru. The first available pickup date was selected for ... read more

J 

on TransportReviews

4 years ago

Worst Experience ever! Assigned late to a carrier. Had to pay extra for expedited delivery. No support, when carrier changed delivery date 3 times. Car still has not been delivered. Now 8 days late, with no new delivery date.