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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
They were able to fix what HaulBikes weren't able to deliver properly. At the last minute, I had to call Montway to ship 2 bikes, and they accommodated that and delivered really fast. I totally recommended a service that you can really relay and trust, not like others. Read more at: https://www.mymovingreviews.com/write-a-review/step-1
Business response:
Thanks for choosing Montway for professional car shipping services. Happy to help any time.
I read the review and saw that a lot of 1 and 3 star review were accurate. I have not received my vehicle, they change the date of pickup twice and finally dropped the shipment and was assigned to another transport company . This is now 3 weeks and still no vehicle. I tried to believe the good in everyone first. This company does not have it together. I have missed work, jobs and have needed the vehicle to go back and forth to the dr. Montway Auto Transport does NOT deliver on their word ~ use someone else.
Business response:
Hello Jimmy, I'm sorry to hear about the inconvenience. Not everyone ships a car every day. So we understand that most people may not be familiar with the time it can take to transport a vehicle. As an auto transport broker, our job is to locate a motor carrier that is able to accommodate your shipment. We focus on safety, qualifications, availability, timeliness, and more of the carrier. This is part of why all shipment dates are estimated (https://www.montway.com/terms-and-conditions). We can see that you booked your shi... read more
I used them in the past they were very good, this time they failed to deliver on there promise, my car shipment was one week late, cut my vacation short to be home for the Vehicle delivery , disappointing one week late, I have to rent a car .
Business response:
Hello Sammy, thank you for sharing your feedback. We're sorry to hear your experience did not match your expectations. Auto transport is a complicated process and has many moving parts, especially for ocean segments. Montway provides estimated dates for transport, but delays may occur due to situations such as severe weather. Please feel free to reach out to us at feedback@montway.com. We'd be happy to provide more information.
There are the worst. They messed us my pick up time. They picked the car three times open while I paid for enclosed then they bring it back. Guess what? When I received the car all the lights were on, when I took it to the dealership they asked me if I towed it or transported it recently I said yes, so they told me they damaged one of the wires in the bottom of the car and I have to spend $600 to fix it. They told me I have to contact my insurance to fix it which is the easy way of course the easy way for them. My car is sti... read more
Business response:
Hello, we're sorry to hear of the inconvenience. Auto transport is a complicated and robust field with many regulations. Issues can occur and in such cases, procedures must be followed. Our in-house claims team should have provided some options. As well as professional guidance. If you have any questions, please email our claims team at claims@montway.com.
Bottom line is that they have terrible service, they will take your money, they will not arrange for your transport until the last minute, they won't provide updates and your car will not get there in the time promised. I paid double after I factored in two weeks of car rentals. It was 3 months from the date I signed the contract until my car arrived in HI from CT. They try to hide behind a contract full of disclaimers and blame the delay on their subcontractors, when in fact, they were fully to blame.
Business response:
Hello, we apologize for any confusion. Auto logistics is a very complex and complicated process. Montway is a broker and contracts motor carriers vetted through our 20+ point inspection process to transport customer shipments. At no point does Montway subcontract anything for the services it offers as we are a property broker, not a motor carrier. All shipments are subject to our terms and conditions. Which we provide in our emails and on our website at https://www.montway.com/terms-and-conditions. In which we specifically ... read more
Had a terrible service experience. They hire sub contract carrier, which have questionable service. Had to inquire multiple times to get straight answer on status of my pickup and delivery. I would avoid at all costs.
Business response:
Hello Don, we're sorry to hear of the inconvenience. It looks like you spoke with a supervisor and they were able to help address this. Please contact us at feedback@montway.com if there is anything else we can assist with.
They promised they'd pick my car in 1-5 days, but took more than 2 weeks. Once the trucker got assigned, I immediately called them to cancel but they would charge me $200. STAY AWAY.
Business response:
Dear Alan, thank you for sharing your feedback. We’re sorry your experience did not match your expectations. Auto transport is a complicated process and we always do our best to deliver top-quality service. We’ll be looking into this further and may reach out to you for more information. Please feel free to reach out to us awhile at feedback@montway.com. We would love the opportunity to make things right.
I didn't use you because you're overpriced hacks. You refuse to stop calling and emailing even after I've asked you to cut it out. You'd get -5 stars if I could.
Business response:
Hello, as a business, Montway markets to its potential customers. Montway is 100% compliant with all marketing practices. As required, all our marketing materials contain simple opt-out options. If customers have questions or need help, we ask that they email our team at feedback@montway.com. Thank you.
Their trucking company got my bike within 200 miles of my home, then i was notified it was delayed by 2 weeks. I called and spoke with 5 customer service people, all who said they'd get back to me, none who did.I ended up picking my bike up at my expense, and no refund. Terrible and unreliable service.
Business response:
Thank you for letting us know of your concern. Please email us at feedback@montway.com with more information about this situation.
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 6,969 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open tomorrow at 10:00 a.m.