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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
We have had nothing short of a nightmare experience with Montway. After paying upfront for their guaranteed pick up, we were given an estimate of 7-10 days to transport or vehicle from the East Coast to the West Coast. It is now 19 days and counting and Montway refuses to give us any indication of when or if our car will ever arrive. Avoid this company at all costs!
Business response:
Hello, Montway provides estimated shipment times based on various predictions and market data. But does not guarantee shipment or delivery times for any reason. Shipments can be greatly affected by many real-world factors outside the driver's control. We appreciate customer patience as we provide the latest status updates based on the information provided to us. Customers can communicate with our support staff for additional information. Thank you.
I placed an order to pick up my car and transported to Los Angeles, it took 3 weeks for them to contact me and raise the price on me for another $200.00 and that's not the issue and every time I contact them they were blaming on some thing either the driver and/or their insurance, they will run you around for no reason and takes timeee. I had to cancel it and I was waiting for my vehicle for almost a month. DO NOT DO ANY BUSINESS WITH THIS COMPANY. NOT PROFESSIONAL VERY RUDE.
Business response:
Hello, we're sorry to hear the experience did not meet your expectations. Montway provides estimates based on real market data. But does not guarantee dates or times for transit. Less common routes can and do take time depending on many factors. Customers are free to cancel at any time if the service is not meeting their needs. Please review our terms (https://www.montway.com/terms-and-conditions). If you would like to provide additional feedback, please contact us at feedback@montway.com.
Throughout the process of using Montway to ship my car they were unreliable, dishonest and careless. I would not recommend them to my worst enemy. I repeatedly told them that nobody would be available to take the car where I was shipping it until I arrived. They lied to me, and the carrier to get the car there so they could pull their cut of the money. The driver informed me that they do this often and unfortunately there was nothing he could do but deliver it earlier than I would be there (not his fault). It became clear th... read more
Business response:
Hello Bill, I'm sorry to hear of the inconvenience with the shipment. The main thing to understand here is that Montway does not guarantee delivery for any reason. We make this very clear upfront in our order confirmation email and website. You can view it at any time on our website at https://www.montway.com/terms-and-conditions. We will do our best to meet any restrictions the customer has. BUT, as part of the service agreement, it is the customer's responsibility to secure contacts in the event they are unavailable for ... read more
Initially spoke to Me byway about transporting our car from Florida to Massachusetts. They were going to try to find us a carrier. They took my credit card for a supposed down payment once a carrier was found.. I ended up going with another company as they came through with a carrier faster.Montway. was informed and cancelled. My credit card company called to see if I had authorized a $1300 bill from Montway. Obviously I had canceled them, not hired them. On my designated pick up day, Montway took my car before the hired on... read more
Business response:
Hello Ellen, we apologize for any confusion. You booked with Montway and provided your credit card information on 6/4. You received a confirmation email detailing services and what would be charged to your credit card once we dispatched a carrier. We actually dispatched a carrier within 2 hours of your booking. We did receive notice you wished to cancel and processed on our end. This means the carrier received notice of your cancellation as well. But it seems that there was a miscommunication with the driver from their end... read more
I got a quote and phoned to book a pick-up. I spoke with a woman who said she put everything into the system and I would hear back. I never got a confirmation email and after 2 weeks I phoned back. I was transferred four times. The third person found the quote but nothing more then transferred me back to the second person who wanted to transfer me back to the third person, again. They could not find the order. It is my guess the first woman never entered the order onto the bulletin board and therefore nobody placed any bids ... read more
Business response:
Hello Rocco, we apologize for the inconvenience. After further review, we see what happened here. You booked your order with Montway on 6/14 and set your first available shipping date as 6/28. At this time you received an order confirmation email with all the details of your shipment. For any customer who does not see a company email, we would always advise checking your spam. If you still did not receive it, notify the company to resend it immediately. The reason our team couldn't assist is that they could not confirm your... read more
They estimated 6-8 days for our cross country shipping. It's been 12 days and they called us today to let us know it will take 2 more days. When we asked them if they could discount us given the atrocious estimate, they said no, even after speaking with multiple people. If you're going to provide an estimate, don't be off by 100%
Business response:
Hello Robert, we apologize for the inconvenience. But this is exactly why we provide estimated delivery dates and not guaranteed delivery dates. Delays can occur at any time for many reasons. And the resources accessible to auto logistics are nowhere near the same level as something such as small package delivery. We ask that all customers review our terms & conditions so that they understand our shipment policies. They are always available online at https://www.montway.com/terms-and-conditions. If you have any questions ... read more
Unreal, have the audacity to raise the price after not picking my car up on the designated date. Now will not have a vehicle for a particular holiday event I needed it for.
Business response:
Hello Jacob, we're sorry to hear of the issues with your shipment. We'd like to look into this further and help in any way we can. Unfortunately, we're unable to locate your order based on the information here. Please email us at feedback@montway.com with your order information.
I'm a motorcycle dealer and have been for 15 years and I've had many many many motorcycles delivered. Montway Trucking is by far the worst Trucking Company I've ever dealt with and Factor the worst company I've ever dealt with although eBay is close.. they said they have the bike picked up in 3 days while it was over a month and a half and still not picked up it took two months and 1 week to deliver a motorcycle to me and then it was damaged. Do yourself a favor never ever use montway tracking
Business response:
Hello David, thank you for your feedback. We do apologize for the delays. At dispatch, you were informed of the estimated transit times. And were provided the estimated pick-up dates. We can confirm that there was a delay on the pickup end. The facility ran out of pallets which pushed the pick-up back a week. As for delivery, it was constantly reported to us and you that the carrier was unable to reach the delivery contact. The carrier made several attempts to schedule delivery. Customers must have available contacts on all... read more
First truck sent, the driver got sick and had to go to hospital. No pickup. Second truck sent broke down. Pick up delayed a day. Terrible communication with Montway. Third truck broke down, delivery delayed two days. Communication with Montway was a joke. Ended up calling driver for status reports.
Business response:
Hello, Montway's job as a broker is to dispatch a carrier to service the customer's shipment. We can confirm that the first carrier did report that the driver had to go to the hospital. And a new carrier was assigned. The carrier is entirely responsible for the shipment once it is dispatched to them. This includes all communication and support. We appreciate your feedback about the carrier. We will provide your feedback to the carrier and discuss with them their communication protocols. As we are always working with our co... read more
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 6,969 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open tomorrow at 10:00 a.m.