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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Worst transaction ever and to add injury to insult, while the car may have been transported covered, it most certainly was not in a covered carrier when it came to me. Complete RIP-OFF. MISERABLE COMMUNICATION AND THE ENGLISH LANGUAGE SEEMS TO BE LOST ON THE DRIVER. Plus, blowing up your phone, but not giving any kind of updates. Worst transport company ever. The reviews are jaded.
Business response:
Hello, we're sorry to hear that the carrier did not deliver the outstanding service we're known for. We take feedback like this very seriously and will audit with our internal carrier compliance team. If you would like to submit more feedback, please email feedback@montway.com.
I had a very bad experience here with this company. The car was delivered damaged, doors misaligned. The driver was a complete shit face and half way drunk or on something. Drove car off the truck in the most unsafe matter you could think of on a busy street. The claims department, only one person, PART-TIME completely brain dead and email never works. The carrier EASTWEST the worst judging by some of the many 1 star reviews. True fact they suck!
Business response:
Hello William, we're sorry to hear that the insurance claim process does not meet your needs. Cargo claims require supporting documentation as part of the legal process. Unfortunately, no cargo insurance will pay out a claim based on a bill alone. We'd be happy to assist in the process, but we do expect that the customer follows legal procedure. Please contact us at claims@montway.com for assistance.
car eventually was moved. lowballed the quote, sat on it and did not communicate a rate needed to move the car until I fired them. Then they did work.
Business response:
Hello Tim, we're sorry to hear the shipping experience has not met your expectations. Montway is an auto transport broker. We provide an estimated quote and dates to ship your vehicle. Our job is to reach out to all possible carriers servicing your route to locate a qualified carrier. Please see our terms for full details https://www.montway.com/terms-and-conditions. If you have any questions, please email us at feedback@montway.com
Do not even consider this company for your shipping needs , they use bait and switch tactic to lure customer into the business and when they are unable to provide right way , they extort $199 fee under the pretext of company policy. Please stay away from such business. There are lot of other better transporters available if you look out. Montways reputation is falsely projected by them and do not get carried away with that. If you want to save money keep these guys out of your list. Terrible people to do business with.
Business response:
Hello Ninux, I'm sorry to hear you were unsatisfied with the service. Unfortunately, your review doesn't describe much about your experience. So please allow me to clarify for others who may see this. You booked your shipment with the first available shipping date (FAD) of 6/8. We dispatched a carrier to pick up on 6/14. You were informed at booking and on our website that we estimate 1-5 business days on average to pick up a vehicle from the FAD. Note that it's an estimation based on many factors, but is not an ultimate ... read more
I'll begin by saying in the end the driver Emil from Florida who transported our vintage car from Atlanta to New York did an outstanding job and on time. I wish I could give out his cell number because he was terrific. But this company Montway is not as it appears plus Ive never dealt with people that lie as badly as they lied to me. Very "professional" on the phone, some man named Tim, he gave me his direct line in case I had any questions. Agrees I will get a auto tractor trailer truck to move our car. We discuss at length... read more
Business response:
Hello Suzanne, we apologize for the inconvenience. I did go ahead and pull the phone calls with Tim and I believe I understand the confusion. Tim advised specifically that they would do their best to not have to arrange a box trailer. But they never guaranteed that a box trailer would not be used. You were also informed at booking and on our website that we are a broker. This is not hidden information. Our role as a broker is to connect a carrier to the customer. We are the professionals when it comes to auto transport and... read more
TERRIBLE EXPERIENCE! BEWARE! HORRIBLE COMPANY!! Positive reviews are likely fake. This is a bait and switch!! Do not use. Paid 1k to have my son’s motorcycle shipped. Promised to pick up in 48-72 hrs. Picked up a week later. Promised to deliver in 1 week. IT IS NOW 13 days after the date of the late pick up and NO BIKE. Earliest that bike MIGHT show up is 14 days after pick up. They flat out LIE about delivery dates. When you try to find out about where your vehicle is, you cannot get ahold of anyone. DO NOT USE THIS COMP... read more
Business response:
Hello, we're sorry to hear of the inconvenience. Unfortunately, we're unable to locate an order in our system that matches your information. We would ask you to review your order confirmation emails for full details of your shipment. Montway does not guarantee or promise specific dates for standard service shipments. All dates provided are estimated and subject to change for various logistical reasons. Auto transport is comprised of many moving and complicated parts. We appreciate customer patience as we work to provide s... read more
I would never use nor recommend this company for use. They gave me a price to transport my vehicle and I paid extra to receive my vehicle in 3 days. Well they did not meet my given deadline by their company while not reimbursing me the extra funds I paid. This is when I was told this was to ensure Guarantee pick up. After that I was given three separate arrivals date that was not met. My vehicle came in three days after the last arrival date. I was left up on the air and could not get satisfaction from them on my payment and... read more
Business response:
Hello Paul, we're sorry to hear that your experience has not met your expectations. We can confirm that you booked a guaranteed pickup. But guaranteed delivery was never booked. For all orders, we provide customers a service confirmation email, which finely details the services of which customers book. We also send periodic status updates via email so that customers are kept in the loop on transit times. We encourage customers to review their order confirmation contract in detail and ask any questions they may have. Not ev... read more
Was told my truck would be delivered on a certain 3 day period, made a cross country trip, cut trip short to be sure I was at final destination. Called Montway day before truck to was to be delivered, was told truck had not been picked up when told it would be. Truck was delivered 1 week later. Was never advised of the delay. Contacted Montway, was advised the only thing they could do was a restaurant gift card. Spoke with supervisor who refunded $100 and supplied me with a restaurant card. The card was an app on the compute... read more
Business response:
Hello Tony, we're sorry to hear of the inconvenience. Please note that Montway does not guarantee transit times or delivery dates as outlined in our order confirmation and website. But, we do expect that the carriers we work with provide proper and professional communication at all times. We will be sure to provide this feedback to the carrier to improve services. Thank you.
Had Montway transport my Mercedes. When they got down to the destination about noon the scheduled drop off day, and called the drop off contact, they lied and said they did not have the drop off address. I know the driver (from Carolina Logistics) did because I verified with him when he picked up the car and he showed it to me on his phone. When asked where the driver was he stated on the road although you could hear kids screaming in the back ground so obviously not on the road. When offered the drop off address he was relu... read more
Business response:
Hello, we're sorry to hear the experience did not meet your expectations. But we also believe there is a lot of misunderstanding within this review. First, let's get it out of the way that drivers do have heavy restrictions on when and where they can drive. You can review hours of service here: https://www.fmcsa.dot.gov/regulations/hours-service/summary-hours-service-regulations It is absolutely correct that you demanded the car to be delivered. Even going as far as threatening our company and the driver with chargebacks a... read more
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 6,969 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open tomorrow at 10:00 a.m.