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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Misrepresented pickup 2 times. Seller took off work to meet them and they never showed with no calls to seller as agreed. Called 3 times Friday and asked to hold for next available. Called and gave credit card last Saturday. Was told they would deliver Wed. afternoon or Thursday morning. Did not. Said they would pick up Friday by 6 and deliver Saturday morning. NOT! I used profanity and yelled at them. Apologized twice. Enough of this misrepresentation. Calling Master Card next. They did not fulfill their legal o... read more
Business response:
Hello, we're sorry to hear the service did not meet your expectations. From what we can see, this was only dispatched once and that is when dates were provided. Unfortunately, the driver's daughter broke her leg, and pickup needed to be pushed back to the following week. This was explained to you in detail. We decided it would be in the best interest of all parties to refund in full. If you would like to provide any extra feedback, please email us at feedback@montway.com.
I would stay far away from this company. USE EASY AUTO SHIP. I used them my last move and they were amazing, this company not so much. I think the screen shots show just how terrible they are at customer service. After being promised updates and a delivery by the carrier, I reached out to see if they could help me determine the status of my delivery. I was told it would be delivered a Sunday afternoon. As of midnight that same day it was not delivered. I totally get if it was delayed but I was told repeatedly by the carrier ... read more
Business response:
Hello, thank you for taking the time to share your experience. We're sorry to hear of the communication issues with the carrier. We expect professional communication from all our agents and carriers. We can verify that the vehicle was delivered the next morning. This has been escalated to the appropriate teams and will be addressed accordingly. Please contact us at feedback@montway.com if you have any additional comments or concerns.
I gave them 2 stars because the car did eventually get there. Normal they said was 7-9 days. 14 was outrageous. Plus the car was delivered after midnight on the 14th day. Also unacceptable.
Business response:
Hello Richard, we apologize for the inconvenience. Montway provides an estimation of the average number of days it takes for a motor carrier to travel from point A to B. This estimate is based on numerous factors but is not a guarantee of when the vehicle will arrive at its destination. Factors such as traffic, weather, mechanical, carrier regulations, etc... can all push transit times further than anticipated. We do expect that all carriers we work with service shipments during normal operational hours. In the event that a... read more
Very poor experience. Overall, poor service, subcontracted out to bad company, tried to scam me, tried to upcharge me, impossible to get a hold of. Use someone else. The "great" reputation Montway has is a lie. Details below. 1. These guys are just brokers. They will subcontract your pickup order to an actual company that will do all the work. 2. The company they subcontracted me out to was terrible. Getting a hold of someone was like pulling teeth. Took DAYS. Zero communication from them, and when I would call Montway t... read more
Business response:
Hello Aleksandr, we appreciate you taking the time to share your feedback. Please allow us to address your concerns in full. Montway is fully transparent in its services as a broker. A broker is essential to our industry that deals with many independent carriers. We do our best to work with the most professional carriers out there. Being one of the only brokers in the industry to have our own carrier compliance department. We've reviewed the communication issues with the carrier. The issues indicated resulted from an improp... read more
Ship my mustang back from Florida got home one week later, had it dropped off at our local Ford dealership they called me the car was covered with red mud. Very disappointed.
Business response:
Hello, thank you for your feedback. Auto transport trucks are huge and travel for hundreds of miles per day. It is common for vehicles in open transport to get dirty while in transit. We ask that all customers review our service policies at https://www.montway.com/help-center/.
There is a whole lot of miscommunication here. I was originally told by the trucker that picked up my car it would arrive in 2 days (Friday). Then I receive a call the day my car is supposed to arrive from Montway that my car will not arrive until the following day between 10-12 noon (Saturday). Then Q.B. Transport Corp calls me a 9pm Friday and says my car is here and ready to be accepted. I was not in town yet and had already told the person I had scheduled to pick it up that is was arriving until Saturday so I had no way ... read more
Business response:
Hello, we're sorry to hear of any confusion with the shipment timelines. Upon dispatch, we informed that the shipment had an estimated pickup date of 4/18 and was estimated to be delivered 4/30. Montway does not guarantee transit dates for standard service orders. Shipment times can change for a variety of reasons beyond anyone's control. The customer must be available on both ends of the shipment. And if unable to, must assign agents that are able to release and/or accept the vehicle in their place. What is not okay here ... read more
They need to screen the transportation companies better they work with. terrible experience. Then keep sending me stupid emails for a week that I have explained multiple times about their carrier losing the keys to the vehicle. I put a claim in and that doesn't work. Had to pay a locksmith $62 to come open my gas tank since that was on the same keyring they lost which has an ignition key, doors key, and gas tank key.
Business response:
Hello, we're sorry to hear of the inconvenience with the shipment. We work hard to vet every carrier that we work with to ensure professional and top-quality service. We advise all customers on our website and at booking that personal items are placed inside the vehicle at the customer's own risk. The interior of the vehicle nor the items inside the vehicle are inventoried or inspected as this is not a requirement for vehicle transportation. Per the driver, they handed the key to the vehicle over at the delivery and officia... read more
Montway says they're better than other car shipping companies. But the truth is they're exactly the same. They have the same problem with overpromising and underdelivering as the other brokers in this industry. I ended up paying hundreds of dollars more than the price quote Montway gave me. It also took longer than they said it would. It isn't the fault of the sales rep or the truck driver. It's the way these companies operate. They put their sales reps, and customers, in a bad position by giving out rock-bottom price quotes... read more
Business response:
Hello, thank you for taking the time to share your feedback. This gives some really good insight into potential outside perspectives to our industry. We'll definitely use this to evaluate how we communicate some of our information. I will say that I respectfully disagree with some of the comments made here. We are pretty transparent about how we calculate costs and our estimated shipment timelines. You can find this information on our website at (https://www.montway.com/how-much-does-it-cost-ship-car). The number of miles i... read more
I have 5 cars being shipped from CA to FL. During transport truck caught on fire 2 cars total loss and the other 3 are stuck on the trailer in TX where it happened. They were supposed to be delivered on 1/29/21 and they are still not here! Its been almost 7 weeks. Montway has been no help in trying to get my cars to me. They should have contacted another carrier to arrange it. I am without multiple cars and a work van which is costing me money every day its not here. Their website leads you to believe that your car will get ... read more
Business response:
Hello Dionna, we're very sorry to hear of the issue with the transport. Transport damage is not common but it does happen. We can see that our claims team assisted you with proceeding with a claim for your vehicles and an insurance payment is pending. For the three remaining vehicles, we were last informed by you that you would be retrieving the vehicles yourself. We are sorry to learn that did not occur. If you're looking for our assistance in this matter, we'd be happy to help in any way we can. Please reach out to us ... read more
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 6,969 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open tomorrow at 10:00 a.m.