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AutoStar Transport Express
- Miami, FL
About this business
Location details
80 SW 8th St, Suite 2000, Miami, FL, 33130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Do NOT let your car be shipped by this person. Upon the arrival of my car, I noticed my emergency brake was completely ripped and unable to function properly. I provided Montway all of the necessary photographic evidence and contacted them the day I received my vehicle. Montway denied my claim after an arduous 30 day period and now I am forced to go through my own insurance, and now I am stuck with a manual vehicle and no working emergency brake. I even had the driver's phone number, and he continued to deny he was responsib... read more
Business response:
Hello, We're sorry to hear of the inconvenience. Please note that we're required to follow all regulatory processes when it comes to claims. As Montway is a property transportation broker. In the event that issues do occur, our team is happy to assist in the claim filing process, but cannot pass judgment. No damage/issue exceptions were documented on the delivery bill of lading at the time of delivery. This is required by FMCSA and USDOT. The issue was reported 6 days after delivery and the videos and photos provided were... read more
So I went with Montway Auto Transport due to all the positive reviews. The prices was a little higher but the pick up date worked out great for me along with delivery. That ends my positive experience. After scheduling to have my vehicle picked up with Montway, they basically stopped assisting until I called and demanded they contact the dealership and provide the dealership all the shipping contact and other information need. When the transport (vetted and subbed through Montway) arrived (Get R Done Trucking) my vehicle wa... read more
Business response:
Hello Rich, we appreciate you bringing this to our attention as it's important that we work with the most professional carriers in the industry. We apologize for the inconvenience that has occurred. At the time of booking, we were provided with the vehicle information by you. This exact information is provided to the carrier as part of the dispatch process. This document outlines all specifics of the vehicle. And our team discusses the specifics of the vehicles to ensure they are able to safely transport said vehicles. So a... read more
first time i used them and last my car is promised every day and has still not shown up. Today the driver from Philadelphia his truck had a flat REALLY now delivery date is 3/5. It went from2/27 to 3/5. I HOPE THE CAR SHOES UP IN THE CONDITION I GAVE IT TO THEM ANOTHER REVIEW TO BE POSTED WOW !!!
WOULD NEVER USE AGAIN PERIOD...SHIPPING COMPANY DAMAGED THE BUMPER DURING TOW ...HAVE PROOF OF DAMAGES AND THEY REFUSE TO ACKNOWLEDGE FAULT ,COMPANY GAVE ME THE RUN AROUND ..DENIED CLAIM NOW I GOTTA COME OUT OF POCKET...HORRIBLE CUSTOMER SERVICE ..KEEP AWAY
Business response:
Hello, we're sorry to hear there was an issue with the transport. Claims are never something we want to occur in any transport, but it does happen. It's important that we follow proper procedures in order to assist with the claim. Montway assisted the reviewer with the steps they could take to proceed. Montway is a 3rd party broker and does not make any judgment when it comes to claims proceedings. If you have any questions, please email us at feedback@montway.com.
If you are planning on shipping your vehicles with Montway DO NOT DO IT. I have shipped three vessels through Montway, two cars and a Harley Davidson Triglide trike. Shipping the cars was fairly uneventful other then the fact that the communications were subpar. It was very difficult to get any updates as to when my vehicles would arrive. When they finally did, the driver called me when he was 5 minutes away, not the 24-hour advance call or the 1 hour en route call as promised. Subsequently, the transport driver had to wait ... read more
Business response:
Hello, we're sorry to hear of the issues reported. Montway prides itself on providing professional auto transport brokerage services. It seems that the central issues described here were with the carrier companies that facilitated the transport itself. This has been escalated to our compliance team for review. Communication is essential to all services and we apologize that this was not properly provided to you. Damage is never something anyone wants to occur during transport, but it does happen. What's important is that th... read more
I highly recommend you go with another company. The delivery experience was a nightmare, and a month later we still don't have all of our things. The delivery team left items on their truck and left. When we called about the missing items, they insisted we drive to THEM to pick up our things. My understanding of a delivery service is that they actually deliver the items and not ask you to go pick up your things for them.
Business response:
Hello Tyler, our support team has reached out for more information and have been unable to reach you. Please contact us at feedback@montway.com. Thank you.
If you are planning on shipping your vehicles with Montway DO NOT DO IT. I have shipped three vessels through Montway, two cars and a Harley Davidson Triglide trike. Shipping the cars was fairly uneventful other then the fact that the communications were subpar. It was very difficult to get any updates as to when my vehicles would arrive. When they finally did, the driver called me when he was 5 minutes away, not the 24-hour advance call or the 1 hour en route call as promised. Subsequently, the transport driver had to wait ... read more
**Hire Montway at your own risk. My order number is #959843. Montway transported my vehicle from NJ to GA, they delivered the car with a hood full of rock chips which can cost up to $8k to fix. The driver didn't pick up nor deliver the car on time, but I overlooked that. The Monday night when he was supposed to do the delivery, I had to call him around 10 PM when I didn't hear from him, that's when he informed me he would deliver the car the next day, Tuesday. When he delivered the car I didn't see the damage at first, becau... read more
Business response:
Hello Milou, I'm sorry to hear of the reported issue. When transporting a vehicle on an open trailer, the vehicle is at risk of road hazards. This is an inherent risk of auto transport. As part of the auto transport process, neither the Broker nor Carrier are liable for cargo damage or loss caused by any acts or omissions that out of their control (https://www.montway.com/terms-and-conditions). It would be required that the shipper provide admissible evidence of driver negligence in such situations. Our claims team has con... read more
I have shipment New York to Texas, I ordered 10 days ago, I’m waiting for a driver, sometimes happening take some times, I can understand, but 10 days? it’s OK but after 10 days they ask $400 dollars extra, we got a deal right?.. why you calling me LAST MINUTE? and ask $400? Is it fair??? It was last minute, customer waiting in Texas so I PAID! $2069 Than Do you know what happened? Driver didn’t show up. What do you think, do I have to give them 5* ???!!!
Business response:
Hello Kyle, I'm sorry to hear of the inconvenience. Montway provides estimated dates for all standard shipments. These estimates are based on thousands of similar orders but are not a guarantee of when a vehicle will ship. There are many factors that affect shipment timelines. As we work with many specialized carriers across the country, we may present alternative shipment options that the customer can choose. I can see that the initial carrier did have an issue and was unable to service the shipment. Our professional disp... read more
Frequently asked questions about AutoStar Transport Express
How is AutoStar Transport Express rated?
AutoStar Transport Express has a 4.6 star rating with 6,969 reviews.
When is AutoStar Transport Express open?
AutoStar Transport Express is closed now. It will open tomorrow at 10:00 a.m.