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Bay Ridge Nissan
- Car Dealers
- Brooklyn, NY
About this business
Location details
6501 5th Ave, Brooklyn, NY, 11220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 a.m. to 5:00 p.m. |
I I just bought a car here and it was the WORST experience I have ever had IN MY LIFE! I ended up being there for 10 HOURS! The used car manager promised me he would replace a rim cap that was missing and repair some chips and scratches. He did buff out one of the scratches BUT he never replaced the cap and didn't even address the chip that he said he would. Overall they are completely disorganized and do not care about the customer AT ALL they just want to make the sale and get you to sign and then they don't care if you ev... read more
Business response:
Hello Aylee, I am sorry for your frustrations, as we take customer satisfaction very seriously. I will be speaking to my team, in order to gather additional information and we will be making any appropriate adjustments. If you would like to discuss your concerns in further detail, please feel free to contact me at, (347) 946-6644. Vincent Freund, General Sales Manager, Bay Ridge Nissan.
Horrible service. I can't even begin to explain the atrocities I've dealt with here. Some of it is so petty and indescribable that only an example will suffice: I need an oil change under warranty. Try to schedule. I work 9-5 and they keep asking about 3pm. I tell them I can't I work 9-5. They tell me they open at 7am. Online it says service department open at 7am. They schedule me for 7am... get where I'm going? I get there for my 7am SCHEDULED APPOINTMENT. The guy tells me I'll be able to get my car at noon... I say "I wor... read more
Worst experience at a dealership and I have purchased a lot of cars. From the get go, Hassan was not engaged in making the sale. The car was parked in the showroom and I asked for a test drive. He said we cannot test drive until we negotiate the price. Why would I do that? Why waste my time if the car is not mechanically fit? So, he said he would have the car moved while we talked since the car was buried. Fine. Wouldn't budge on the price, low balled on the trade value, took forever in getting answers to questions. Finally ... read more
i perchase new murano in this dealer ship,they add 4 warranty to my contact.most warranty is from thirdpaty ,and that all useless for new car,cost me about $6500 plus tax.they give me all paperwork after i pick up the car.i go back to them sak for cancel those warrantys,they say i need contact the conpany for cancel ,most warranty is uncanceltable.i wll tell erery people don't go this dealer.
We came to the dealership with the reason to purchase latest model used vehicle. The salesperson who was introduce as the name "Sasha" was very rude, unfriendly, unprofessional. We don't recommend to do the business with the Bay ridge Nissan.
Business response:
I am saddened to learn that you weren't satisfied with your dealership experience and I would like to address the situation. We take customer satisfaction very seriously and your concerns are important to us. I will be discussing this over with my team, in order together additional information and we will be making the appropriate changes. If you would like to discuss this in further detail, please feel free to contact me at, (888) 251-7530. Vincent Freund, General Sales Manager.
Dealership is terrible,went there from NJ to see a CPO NISSAN got there and it was covered in bird crap,dog hair all over seats, salesman said they will detail like new,then after they get my info they tell me it sold 1 minute ago and and they tried to BAIT AND SWITCH me with another car that had car fax accident,The next day I called and was told its available.STAY AWAY FROM THIS DEALERSHIP
Business response:
I am saddened to learn about your frustrations and I will be addressing this incident with my team. Customer satisfaction is extremely important to us and your concerns matter. We will be making the appropriate adjustments, in order to prevent this from happening again and your feedback will help us to better ourselves. If you would like to discuss this further, please feel free to contact me at, (888) 251-7530. Vincent Freund, General Sales Manager.
On Wednesday me and my husband Manuel Cruz Baez was treated very badly at Bay Ridge Nissan, Denisse Abreu was suppose to help us but my husband was never was given the chance to test drive the car. Then she told him to pick the car, but she told him that the only one he can take was a small car(Mercedes Benz 2010 C300) a car that she wouldn't pick for herself. When we came the next morning they didn't want to here it. Both me and my husband are on disability (we both have very bad back problems), when I spoke with Denisse ov... read more
Dealing with this dealership was my nightmare. They lured me in with a lease offer that they couldn't honor and tried to offer me options so I need to pay more. I left my car with their valet while I was trying to make a deal and got my tire punctured. No one took responsibility for this even though that happened during the time my car was at their valet. I got a call in a week from the guy who said he had more authority and he was going to honor the deal they quoted. What was my surprise when I came there again to give it t... read more
The wort experince in my life with those thieves Dont make my mistake with those . Dont trust them they going to sell you stupid warranties
Frequently asked questions about Bay Ridge Nissan
How is Bay Ridge Nissan rated?
Bay Ridge Nissan has a 4.4 star rating with 7,829 reviews.
When is Bay Ridge Nissan open?
Bay Ridge Nissan is closed now. It will open at 9:00 a.m.