Bel Furniture Memorial

Mir A. 

on Yelp

4 years ago

Worst customer service received in my whole life from the manger to the cashier....just need to get well trained to handle customers, we purchased thousands of dollar furniture and they told as to get out of the store for no reason.......the story started when they sold our coffee table and two side table which was purchased less than a month and i went to pick it up today from the store as it was fragile they said it can't be delivered.....and we got the shock to hear when they said our tables were already sold to someone ... read more

Marion M. 

on Yelp

4 years ago

*****READ BEFORE YOU SHOP HERE*****If I could give a NEGATIVE ZERO I would. I purchased furniture here and both my bed and my kids bed BROKE. I made my purchase Dec 2019 and they broke just at the start of COVID. I did not call them because I didn't want ANYONE in my home. I purchased insurance extra fee and warranty extra fee and when I called to use it I get the f*cking run around!! I have been emailing since July 2020. I went into the store in Nov and paid the fee for them to pick up BOTH beds to have them repaired. They ... read more

Keirstin B. 

on Yelp

4 years ago

On Nov 11th, I purchased a twin bed and paid extra for delivery and installation. Delivery was scheduled for Nov 25th. I followed up to verify a time for delivery. I was told it would be a 4 hour window and the delivery person would call me the morning of, with a specific time frame. On the 25th, I missed a call on my cell phone before 9AM but immediately called the number back -- with no response. I also could not leave a message due to the mailbox being full. I called a total of 4 more times throughout the morning -- again... read more

Northwest I. 

on Yelp

4 years ago

This is the worst customer service I have ever experienced in entire untied states. This is con business and beware from buying here. I would give 0 starts if I can. I was asked to pick a date for delivery and the driver called me to confirm 1 day before and said they will deliver between 4-7 pm. Again in morning they called to confirm the delivery window of 4-7 pm. But the problem started when they called at 7 pm and said they are 5 mins away. Then they called again that they have 10 deliveries before me and they will come ... read more

Rogelio P. 

on Yelp

4 years ago

Purchased bunk bed with dresser attached for my grand-daughter and daughter . Waited two weeks for paid for delivery and set-up no problem. Grand-daughter still was being potty trained that we decided to leave the plastic wrapping on the matresses. For some reason she was quickly potty trained. I think she did not want to soil her new bed. So we removed the wrapping off the matresses and one has a tear. Called to see if I could get an exchange and I was told that there was only a three day return policy in which I was never... read more

Ajplayz A. 

on Yelp

5 years ago

By far upset my delivery was the worst experience I paid for my furniture and for them to call the wrong number ! a guy to come knock on my door who didn't knock loud enough in my quite big space ! And for the warehouse so call corporate to be of no help. Don't buy from here once you cancel they will try to charge you 25%fee from what you paid and they will not resolve anything for you .You will be the one to blame because the idiot in corporate is heartless and loves to be just a straight up pain in the butt! 1st and la... read more

Courtney C. 

on Yelp

5 years ago

Do not shop here!!! You will regret it. Attempted to buy a table set 1. they refused to deliver it 2. The warehouse is 45 mins away 3. Called both the warehouse and the store before heading to pick up my table. Confirmed they had the set bc I already paid for it 4. Drove an hour just for them to tell me they don't have anymore. 5. Then had to drive back to the original store to get a refund THIS PLACE IS S FULL BLOWN HEADACHE!!! Run away!!! And slightly a scam. And you might like the cheap prices but you get what you pay f... read more

Nura A. 

on Yelp

5 years ago

If there was a zero star i would be definitely selecting it. The worst customer service, no sense, playing fools, you repeat to them what they in exact words and ask them to confirm that they run away from it, no set in stone information. I will get my couches only because I have ongoing claim with them, and I am not stepping my foot back there. Been a customer from 2017, but no more. Train your customer service in store and corporate office, some people have business knowledge and how its done and we ask questions we need a... read more

Angelica D. 

on Yelp

5 years ago

Purchased an outdoor furniture set, had to wait to have it delivered. It came, two weeks later, but cushions were missing. I told the delivery guys, who did not speak English! Finally they understood, they said they knew....ok....Soooooo, why was it delivered incomplete? They couldn't tell me. So I called the store. They told me to take pictures, email them, and wait 5 business days! Seriously? What a terrible excuse for customer service. Just a waste of time!