Bel Furniture Memorial

Coco A. 

on Yelp

7 months ago

I called and was not given opportunity to speak to Troy, two managers called me and I've yet to have my claim resolved . Their delivery guys damaged my floor redone just two years ago and now are refusing to assist to resolve my claim or provide any insurance information and name of individuals who entered my home . 

Coco A. 

on Yelp

7 months ago

I need Mr Troy Simmons to reach out to me . I purchased an 1800 item and their delivery team whether outsourced or not damaged my floor . Bel furniture has been of no assistance and refusing to make this situation right . I have documented all correspondence, I have video of them dragging boxes and yet Bel furniture has not bothered to resolve my claim . https://ring.com/share/cd88cf9c-4947-475c-a4e8-1b025f6b85c3 https://ring.com/share/7497d01f-5536-4218-8971-8e3610ae87df 

Veronique B. 

on Yelp

7 months ago

I purchased a king size and queen mattress and had them delivered on March 15,2025. In less than 60 days of having the mattress the sank in. When I contacted the manager at Willowbrook, they told me that Bel Furniture could not do anything for me and I have to contact the manager. Silver lining mattress has not returned or acknowledged my email. I have purchased several items from Bel Furniture before but this will be my last. 

Claudia G. 

on Yelp

8 months ago

On April 25, 2025 I picked up a desk in Katy that I had purchased at the store in Pasadena. The desk was damaged. After talking with Corporate office I was informed that I would be responsible for returning it in Katy. I informed her of my disability and the inconvenience of getting someone to help me. She insulted me by saying that I never mentioned anything about my disability. I did not know that I had too for me to get justice. In the pictures you can see clearly that this desk was damaged when it was put in the box to b... read more

Miss T. 

on Yelp

8 months ago

I had a disappointing experience with Tony, the manager, and Elle at the front desk. The customer service was lacking, and their approach to handling business matters and accommodations felt unprofessional and disrespectful. I cannot recommend them to anyone who values their hard-earned money. Additionally, they charged $89 for delivery and then added another $180 due to their own mismanagement. 

Chris S. 

on Yelp

9 months ago

What can I say? If I could give no stars I would. Bel Furniture Review - A Complete Disaster from Day One My experience with Bel Furniture has been nothing short of a nightmare--from the moment we walked into the store to the present day, where we're still waiting on a couch that was supposed to be here two months ago. I feel obligated to share this in detail so that others can avoid the frustration and disrespect we've endured. On February 6th, 2025, my family and I visited Bel Furniture to replace our old sectional unde... read more

Laura A. 

on Yelp

9 months ago

Ordered a love seat online. Received a message someone would contact me in 3-4 days. It's been almost 2 weeks and no one has called. There is NO live person you can contact, only text and no one contacts you. Trying to cancel my order, but cannot talk to a human!! I ordered through the Sugar Land location. 

David B. 

on Yelp

9 months ago

A great selection and variety, with good value and a with helpful staff. Management and marketing need an overhaul as they have misleading ads and leadership that won't speak with the customer. We ultimately left which was sad as the staff members are so nice and try to be helpful. When management won't speak with customers and marketing puts out misleading signs it's a bad first impression to the last impression. Go check out the stock but if it's not to your liking walk don't waste time asking to speak to a manager. 

Prax P. 

on Yelp

a year ago

Horrible Coustomer service. Can't reschedule delivery. If requested, you have to pay again their delivery charges. Two times brought broken furniture pieces.