This profile has been claimed by the business owner or representative.
Bel Furniture-Memorial
- Furniture Stores
- Houston, TX
About this business
Bel Furniture is growing. After establishing ourselves as a premier furniture store in the Houston, TX area, our operation has expanded to include multiple distribution centers and stores. From outdoor patio furniture to dining room sets, sofas, recliners, and home office furniture, we carry high-quality home furniture for every budget and style. Items in stock are eligible for same-day pickup or home delivery at an additional cost. You’ll find our Memorial store location in the plaza on Old Katy Road, near the intersection ... read more
Location details
10516 Katy Fwy, Houston, TX, 77043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I ordered on line in January. Item was supposed to be her second week of March. I signed up for updates , yet never got any. Not one at all. Today I called and they said it's the customer responsibility to keep up and call for updates for item to be delivered at the warehouse and now I had to wait an additional 3 weeks. Worse online Service . I canceled my order and will supposedly get an e-mail with cancel and refund confirmation. Gotta wait and see if it happens if not I have to follow up and see .
Had to WAIT 10 day for our stuff to get delivered from Katy to Angleton and then they don't even bring all the correct pieces to complete it!! Corporate office can't even tell me when I'll be getting my correct pieces. I was really needing it company. I was really really frustrated and disappointed! There customer service is horrible!
If I could rate this company a zero I would. I have been dealing with an issue and a delivery that was made on 11/30/2020. I reached out to customer service on several different occasions. Left message for Maritza, the delivery Manager when there was a problem with delivery. Then it got worst once I received the table and got Customer Service. After asking for a Manager several times through calls, I got Margarita. Margarita basically called me a liar several times. Tried sending an email and it came back undeliverable. I ca... read more
dont buy anything from theses crooks. purchased a dinnett set and a protection warranty. the protection warranty is a scam. one of the chairs starting ripping on the back seam. i called the warrenty company(guardian another scam) and was told to send a copy of the invoice, pictures and the entire table and chairs, and a picture of the chair that was coming apart. after waiting several days for a reponse i was told by guardian that the chair was not covered. the guy told me that unless i ripped,stained or damaged the chair... read more
I am in the process of furnishing my son's first apartment and he found a couple of items he liked at Bels furniture on 151 and 410. The customer service desk employees are the WORST. I stood literally in front of the guy behind the glass for at least 5 minutes and he didn't even look up to acknowledge me or anything. I saw he was in the middle of something, but he could have at least said he'll be with me in a moment or something! Just rude! Another time I went to buy a dining set and I guess I didn't fit who they were l... read more
Customer service and delivery guy is horrible with bad attitudes. Can't get a warranty on a mattress without buying a mattress pad. Wouldn't obey the prices online. Lied and said the prices were different than what was online. Issues with the delivery guys being in the wrong location after repeating numerous times where I stay and even offered to FaceTime. He was very rude but the other guy was nice. Will not be returning. This mattress was a gift with a Bel cardholder that by the way they tried to make him apply for a high ... read more
Worst customer service received in my whole life from the manger to the cashier....just need to get well trained to handle customers, we purchased thousands of dollar furniture and they told as to get out of the store for no reason.......the story started when they sold our coffee table and two side table which was purchased less than a month and i went to pick it up today from the store as it was fragile they said it can't be delivered.....and we got the shock to hear when they said our tables were already sold to someone ... read more
*****READ BEFORE YOU SHOP HERE*****If I could give a NEGATIVE ZERO I would. I purchased furniture here and both my bed and my kids bed BROKE. I made my purchase Dec 2019 and they broke just at the start of COVID. I did not call them because I didn't want ANYONE in my home. I purchased insurance extra fee and warranty extra fee and when I called to use it I get the f*cking run around!! I have been emailing since July 2020. I went into the store in Nov and paid the fee for them to pick up BOTH beds to have them repaired. They ... read more
On Nov 11th, I purchased a twin bed and paid extra for delivery and installation. Delivery was scheduled for Nov 25th. I followed up to verify a time for delivery. I was told it would be a 4 hour window and the delivery person would call me the morning of, with a specific time frame. On the 25th, I missed a call on my cell phone before 9AM but immediately called the number back -- with no response. I also could not leave a message due to the mailbox being full. I called a total of 4 more times throughout the morning -- again... read more
Frequently asked questions about Bel Furniture-Memorial
How is Bel Furniture-Memorial rated?
Bel Furniture-Memorial has a 4.6 star rating with 3,613 reviews.
When is Bel Furniture-Memorial open?
Bel Furniture-Memorial is closed now. It will open at 10:00 a.m.