Bel Furniture Memorial

Christie L. 

on Yelp

a year ago

if I can give a -0 I would purchase a chair from them to nightstand, they tried to charge me for delivery twice. Very poor communication with customers after they get your money... they have a corporate number that says customer service but you will never get in contact with a live person. Stay away from Bel Furniture. They are not for the working class person. You're only transactional. Poor customer service for communication and very, very slow with refund. That's what I wanted at this time a full and complete refund. 

Jacob B. 

on Yelp

a year ago

Worst customer service I've ever had. Ordered a mattress came in within 10 days but they sent me the wrong one. It's going on 4 weeks to get them to swap it out with the one I ordered. I should've been top priority but I guess they could care less since they already got paid. 

SummerBae S. 

on Yelp

a year ago

No FUCKING STAR ...I pay cash for a dining table only to find out when the day of the delivery wrong mf table ..Get to the store I have to wait more days bc of there fuck ups . Only to know u have to be there or not they will have to charge another fee what happens if Bels delivers the wrong item I think I need my delivery fee back..I think about getting my money back this is NOT ACCEPTABLE!!!!! 

Mary C. 

on Yelp

a year ago

I bought a bedroom set for my grand-daughter. It was advertised as wood furniture. About a week of having it, it started puffing up on edge from the moisture of a cold drink. I contacted them and did all I was told to do like take pictures, etc. The end game was we must have done something and they were no responsible. The furniture scarred real easy. Will never buy anything from Bels. Don't stand behind their products. Bad customer service. Merchandise is crap. I'm finish.Thank you 

Phyllis D. 

on Yelp

a year ago

Bel Furniture between Brookshire and Katy are unethical, lack integrity, poor customer service, etc. Anyone have a District or Regional Manager personal contact so that i won't have to speak with 15 different people and tell my complaint 15 different times? Said they would refund me after issues with delivery. They haven't refunded me and they have the furniture. I have now purchased furniture from a different store. I want my refund as promised from Bel. Now, the manager is ignoring me and not responding. They deserve ze... read more

Leslie S. 

on Yelp

2 years ago

I purchased a $600 recliner from Bel Funutre and in less than 3 months it was literally broken The foot rest had just cracked, the left side of the arm of the chair had come apart from the base. I call and was told i needed to get in touch with their repair people. It has almost been 2 months and still nothing has been done about this recliner. I am very sorry i did not check the BBB on this company before purchasing this imem.l also purchased the warrenty on this chair which does not seem to matter. I have never witnessed... read more

Samir B. 

on Yelp

2 years ago

I brought a dining table with chairs and two office chairs. The company sent me a used (floor model) chairs and dining table. It is so cheap that they have covered the furniture in dirty blankets when they deliver the furniture. Items that clearly says used, return, or floor model, not new. I ordered a new product from them and they charged me full price and even charged me $100 plus for delivery. I contacted the company about my concern, but nobody was interested in it. This is my last transaction with this bell furniture. ... read more

Robin L. 

on Yelp

2 years ago

My husband and myself purchased furniture from your store in Houston in September 2022. We are yet to receive our order despite making payments. We have been given the run around for months. We have every excuse possible. Your company even delivered the wrong sofa and refuse to pick it up or exchange for our actual furniture. I hosted Thanksgiving at my home and due to your company's mistake my guest were subject to sit on lawn chairs. Please help help help. 

Lori A. 

on Yelp

2 years ago

I do not recommend purchasing furniture from this company. I purchased a table set with the extended warranty. Less than a month later the legs of all the table and chairs started to change colors. The table was black and white started appearing all around the legs and bottom of table/chairs. The extended warranty plan refused the repair or replacement citing it a manufacturer issue. I contacted bel furniture and was told I would have to bring in the furniture for repair and also pick up the furniture when complete. They re... read more