Bel Furniture Memorial

Whitney H. 

on Yelp

a month ago

A week after our bookcase was supposed to be delivered, it appears to not have even shipped yet. I emailed info@belfurniture.com as instructed in my order email and it was returned as undeliverable. Twice. Sat on hold for forever trying to get a hold of customer service and my call was never answered. BULLSHIT company. 

Coco A. 

on Yelp

a month ago

Refusing to help resolve a damage claim their delivery team caused . I've called emailed and reported to BBB but they don't care . 

Gina C. 

on Yelp

2 months ago

One star might be too high of a review. We purchased a set: sofa, Love seat, and recliner. All of the set has problems with the reclining mechanism. We bought the warranty. Once they replaced the sofa, but it looks like the reclining mechanism has failed again. Now, they are giving us a hard time trying to use the warranty. This is the lowest quality sofa set, that happened to look nice, but is extremely poorly made. 

U U. 

on Yelp

2 months ago

Not a trustworthy company, I purchased furniture from Bel furniture with out looking the online negative review about this company, which is absolutely true customers having a lot of problems from this company,I have problem with recliner, five months later after the purchase, I contacted them, it took 4 weeks for picking it up for repair, it's been 8 weeks and still didn't get it back, any times I call the customer service, Margeretta. Wanka, Lisa, all of them have a different story about store warranty policy, and the wo... read more

D J. 

on Yelp

2 months ago

I wish I could leave a negative Star. Bel Furniture is intentionally providing the worst customer service I have EVER experienced. I purchased a sofa set that I was excited to get and then I discovered that the back of the sofa was not correct and I reached out to them many times I've even gone by the store and they said that they were going to have someone to reach out to me what they do is they'll respond by text after they ask for pictures and then a few days later they stop responding. This is now been going on for a yea... read more

Coco A. 

on Yelp

3 months ago

I called and was not given opportunity to speak to Troy, two managers called me and I've yet to have my claim resolved . Their delivery guys damaged my floor redone just two years ago and now are refusing to assist to resolve my claim or provide any insurance information and name of individuals who entered my home . 

Coco A. 

on Yelp

4 months ago

I need Mr Troy Simmons to reach out to me . I purchased an 1800 item and their delivery team whether outsourced or not damaged my floor . Bel furniture has been of no assistance and refusing to make this situation right . I have documented all correspondence, I have video of them dragging boxes and yet Bel furniture has not bothered to resolve my claim . https://ring.com/share/cd88cf9c-4947-475c-a4e8-1b025f6b85c3 https://ring.com/share/7497d01f-5536-4218-8971-8e3610ae87df 

Veronique B. 

on Yelp

4 months ago

I purchased a king size and queen mattress and had them delivered on March 15,2025. In less than 60 days of having the mattress the sank in. When I contacted the manager at Willowbrook, they told me that Bel Furniture could not do anything for me and I have to contact the manager. Silver lining mattress has not returned or acknowledged my email. I have purchased several items from Bel Furniture before but this will be my last. 

Claudia G. 

on Yelp

5 months ago

On April 25, 2025 I picked up a desk in Katy that I had purchased at the store in Pasadena. The desk was damaged. After talking with Corporate office I was informed that I would be responsible for returning it in Katy. I informed her of my disability and the inconvenience of getting someone to help me. She insulted me by saying that I never mentioned anything about my disability. I did not know that I had too for me to get justice. In the pictures you can see clearly that this desk was damaged when it was put in the box to b... read more