This profile has been claimed by the business owner or representative.
Bel Furniture Memorial
- Furniture Stores
- Houston, TX
About this business
Location details
10516 Katy Fwy, Houston, TX, 77043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I ordered from this company for the first time and didn't receive a call or email about the shipping details. I waited five days, then called them to let them know I hadn't gotten any shipping info or phone call, even though my money was taken out of my account the moment our order was processed. The delivery team came, assembled the bed, but caused some damage: the wood is peeling, and they stripped some screws as well. Overall, it was a horrible experience.
Business response:
Hi, Miss. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Bel Furniture Memorial and would love the opportunity to improve. Please get in touch with us at (713) 465-1111!
DO NOT PURCHASE FROM THIS COMPANY. They use fine print to deceive you. You will NOT get what's pictured or what you pay for. I will continue to post negative reviews every where I can. This company is a SCAM.
A week after our bookcase was supposed to be delivered, it appears to not have even shipped yet. I emailed info@belfurniture.com as instructed in my order email and it was returned as undeliverable. Twice. Sat on hold for forever trying to get a hold of customer service and my call was never answered. BULLSHIT company.
Business response:
Hi, Whitney. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Bel Furniture-Memorial and would love the opportunity to improve. Please get in touch with us at (713) 465-1111!
Refusing to help resolve a damage claim their delivery team caused . I've called emailed and reported to BBB but they don't care .
Business response:
Hi, Coco. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Bel Furniture-Memorial and would love the opportunity to improve. Please get in touch with us at (713) 465-1111!
One star might be too high of a review. We purchased a set: sofa, Love seat, and recliner. All of the set has problems with the reclining mechanism. We bought the warranty. Once they replaced the sofa, but it looks like the reclining mechanism has failed again. Now, they are giving us a hard time trying to use the warranty. This is the lowest quality sofa set, that happened to look nice, but is extremely poorly made.
Business response:
We appreciate your feedback, Gina. If you would like to discuss your experience further, don't hesitate to reach out to us at (713) 465-1111 or oldkaty@belfurniture.com. We would love the opportunity to resolve any issues.
Not a trustworthy company, I purchased furniture from Bel furniture with out looking the online negative review about this company, which is absolutely true customers having a lot of problems from this company,I have problem with recliner, five months later after the purchase, I contacted them, it took 4 weeks for picking it up for repair, it's been 8 weeks and still didn't get it back, any times I call the customer service, Margeretta. Wanka, Lisa, all of them have a different story about store warranty policy, and the wo... read more
Business response:
Thank you for sharing your thoughts, U. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (713) 465-1111.
I wish I could leave a negative Star. Bel Furniture is intentionally providing the worst customer service I have EVER experienced. I purchased a sofa set that I was excited to get and then I discovered that the back of the sofa was not correct and I reached out to them many times I've even gone by the store and they said that they were going to have someone to reach out to me what they do is they'll respond by text after they ask for pictures and then a few days later they stop responding. This is now been going on for a yea... read more
Business response:
Hi, D. At Bel Furniture-Memorial, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (713) 465-1111!
I called and was not given opportunity to speak to Troy, two managers called me and I've yet to have my claim resolved . Their delivery guys damaged my floor redone just two years ago and now are refusing to assist to resolve my claim or provide any insurance information and name of individuals who entered my home .
Business response:
Hi, Coco. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Bel Furniture-Memorial and would love the opportunity to improve. Please get in touch with us at (713) 465-1111!
I need Mr Troy Simmons to reach out to me . I purchased an 1800 item and their delivery team whether outsourced or not damaged my floor . Bel furniture has been of no assistance and refusing to make this situation right . I have documented all correspondence, I have video of them dragging boxes and yet Bel furniture has not bothered to resolve my claim . https://ring.com/share/cd88cf9c-4947-475c-a4e8-1b025f6b85c3 https://ring.com/share/7497d01f-5536-4218-8971-8e3610ae87df
Business response:
Hi, Coco. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at Bel Furniture-Memorial and would love the opportunity to improve. Please get in touch with us at (713) 465-1111!
Frequently asked questions about Bel Furniture Memorial
How is Bel Furniture Memorial rated?
Bel Furniture Memorial has a 4.6 star rating with 3,676 reviews.
When is Bel Furniture Memorial open?
Bel Furniture Memorial is closed now. It will open tomorrow at 10:00 a.m.