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Better Mortgage
- Mortgage Lenders
- New York, NY
About this business
Location details
3 World Trade Center 59th Floor, New York, NY, 10007, United States
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Everything went well until the closing. The closing was a bit of a circus and it wasn't Better's best moment. Having a bad customer experience at the closing table is probably the worst time.
Great experience overall, and far cheaper than other lenders I shopped. Would definitely refi with them again.
I appreciate we now have a lower interest mortgage and the fees and cost for this was lower. You shift us to several people and it can be confusing as to who is point at one time. Once the process starts your system over emailed us, literally sending 10-12 emails inside a minute at one point. It was maddening. There are a lot of inefficiencies in your system which should be addressed some of which caused delay in our closing. We were also led to believe our mortgage would be assumed by an entity that allowed for bi-weekly pa... read more
Business response:
Hi ******, I’m sorry you aren’t pleased with your Better experience. We hope to make every customers’ mortgage process easy. If you’d like to further discuss your experience, feel free to contact us at ****************. Sincerely, the Better.com Team
Fast easy service through the website but great personable service via phone and email.
This was a refinance for me and given what I went through to get my original mortgage I was shocked at what a positive experience this was with Better.com. Everyone I dealt with whether through email or on the phone was incredibly friendly, personable and helpful. I don't consider myself technologically savvy and yet I found working with their portal to be very user friendly and the way I was asked to complete the needed tasks, which of course there are many, didn't seem overwhelming. They were patient with some hold-ups in ... read more
Business response:
Hi *****, I’m glad you enjoyed refinancing with Better. Feedback such as yours is appreciated and we're glad you could utilize our dedicated customer support team. Thank you again for working with Better! Sincerely, the Better.com Team
Not trustworthy. Half of the time , website doesn't show rates . It gave them 1 full week to fix that bug before withdrawing my application
Business response:
Hi **********, I apologize you didn’t enjoy your Better experience. We value all feedback as we strive for customer delight. If you’d like to discuss your experience in detail, feel free to contact us at ****************. Sincerely, the Better.com Team.
Very poor communication when it was time for me to write an offer.
Business response:
Hi *******, we are apologetic you didn't enjoy your Better experience. Please feel free to send your feedback to ****************. Sincerely, the Better.com Team
The entire process was disjointed, difficult and frustrating. We've had multiple mortgages and this was the worst experience by far. The documentation requested was much more than other companies, the contact kept switching though out process but details on our refi weren't shared with next person so we had to keep re explaining. And our numbers kept changing and we couldn't get answer to explain and "experts" kept not relaying info to next one in process. We used Better over our normal broker and that was a mistake. Will no... read more
Business response:
Hi *****, I apologize you were unhappy with your experience at Better. We want all our customers to have a pleasing and easy mortgage process. Because I cannot speak publicly about the specifics of your situation, please feel free to contact us directly at ***************** Sincerely, the Better.com Team
Good Professional people managing the services
Frequently asked questions about Better Mortgage
How is Better Mortgage rated?
Better Mortgage has a 4.4 star rating with 6,694 reviews.
When is Better Mortgage open?
Better Mortgage is open now. It is open 24/7.