Better Mortgage

Jodl C. 

on BBB

6 years ago

Very nice people, very recommendable. Professional people, good job guys?????? 

Elrige 

on BBB

6 years ago

Rates, mortgage consultant Koren and closing person David was good, however the processor Chantel is horrible and nearly impossible to get a hold of, and if you do for that one Lucky time, she does not take the time to understand your question and answer it completely irrelevant. We were told multiple multiple times to produce a mortgage statement for our primary house when I clearly told Chantel over and over we own house free and clear. It is not reflecting a mortgage on our credit report, It finally took over 10 days to c... read more

Kimberly B 

on BBB

6 years ago

Better.com was outstanding to work with - the process was super easy with the dashboard telling you what was needed (and uploading was effortless) as well as providing status information. Liam A., my loan processor, was excellent - very responsive and professional and always willing to go the extra mile to make sure the process was seamless. Jimmy Q. was also great as the loan closer. I also paid nearly $7k less in closing costs than a bank had quoted me and closed in about 3 weeks. I highly recommend Better and would gladly... read more

Z W 

on BBB

6 years ago

Very smooth refinance experience overall. They use technology in a good way: website tasks, email notifications, electronic docs. Responses are fast and people are helpful. Their price is very competitive too. Thank you! 

Timothy M 

on BBB

6 years ago

The entire loan process with Better Mortgage was completely transparent and simple. Better’s no fees and great rates were a welcome change to the traditional lender I was working with before I found Better. I was a little skeptical at how Better was able to beat the interest rate and not charge any fees but in the end I was very happy with the switch. Better’s team was very informative throughout the entire process and delightful to work with. 

SAY 

on BBB

6 years ago

This was my first mortgage and I over indexed and applied to 15+ lenders. Better was by far the best user experience and product that I came across. Better was the first lender I locked with and the lender that kept me coming back to because of their online tools and rate. Can't recommend them enough. 

Sunny 

on BBB

6 years ago

Better than most out there (agree with their name), though some small fixes - customer service, transparency, and taking out some troubled employees - would make them great **********?). I never spoke to their sales expert - Fred, not sure who he is but he got the credit for the business anyway. They delayed the closing by a couple of days and their "progress dashboard" did not show the updates even after closing, neither did their closing "experts". Matteo has an attitude problem, lacks the courtesy to communicate, and when... read more

Joe S 

on BBB

6 years ago

I had a very good experience with Better.com. Not only did they beat the rate I brought to them from a different bank but the team I had was courteous and knowledgeable throughout the process. 

Sean N 

on BBB

6 years ago

Professional, friendly, and timely are three adjectives I’d use to describe my experience with Better. 24 days from rate lock to close, and the entire process was completed online. There isn’t a more simple or straightforward process out there! I always knew where I was in the loan process and the team was readily available to take a call or respond to an email if I had questions. I highly recommend Better Mortgage!