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BILLSHARK
- Financial Services
- Hopkinton, MA
About this business
Location details
35 Parkwood Dr, #110, Hopkinton, MA, 01748, United States
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Decreased my Sirius XM bill and got me a refund!
Business response:
Woot woot! 💃 Enjoy your savings, Jennifer!
When I was on the phone with my provider I was given a $20 discount because they had to come out 3 times to fix my service. then I get a bill from you saying that you did it? This is a scam.
Business response:
Hi Blake- Thank you for taking the time to reach out to us regarding your concerns! I've sent your review over to our Support department to look into this further for you. Someone should be reaching out shortly from 800-957-1710.
This is bull. Didn't help me with nothing. Waste of time.
Business response:
Hi Beatriz- Thank you for sharing your experience with us in regards to your recent negotiation. At this time, we are unable to negotiate past-due wireless accounts. This is because providers do not allow credits or changes when the status is unpaid. We can absolutely work to get your monthly rate lower once the past-due balance is paid. Just drop us a line at help@billshark.com, and our team will get you back up and running!
Lack of transparency was incredibly concerning with Billshark. I received emails from Billshark claiming to save $60 a year with my internet company. However, there's no details provided on how that money was saved. The biggest problem I have with Billshark is I received an invoice expecting payment in one week before I could even verify with my internet company that the bill had been reduced. Luckily, according to their representatives there is no late fee charge. I would encourage anyone who uses this service to ask quest... read more
Business response:
Hi Ian- Thank you for taking the time to share your feedback with us and understand your concerns. It looks like our team has gone ahead and moved your invoice due date out to correspond with your savings reflection date. If you would like a detailed breakdown of how your savings will look, please give us a call or email and our Customer Success Team will be more than happy to get for you! You may reach us at 800-957-1710 or at help@billshark.com.
They are not helpful, the constantly called me while I was at work even through I told them to stop. The reason I decided to try their “help” is because I didn’t have enough money on my bills and I that I had read somewhere that the payment was due once you started receiving your discount. Now I have a bill from them and i have saved nothing- NOTHING. I was so on the fence about trying this and now that I have I will never use them again
They got all my late charges dropped! $70 in savings on my sprint bill.
Business response:
Wow!! That's awesome! Thanks for taking the time to share your experience, Leland- enjoy your savings!
I submitted a phone bill and about 2-3 weeks later they had finally contacted me about. The rep said I could save by dropping the Hulu (I never knew I had). I asked to wait to change my plan to talk to my husband and research on my own. A couple days later the rep called me stating she got a $20 courtesy credit from the provider. She failed to mention it would cost me. I never declined their negotiation nor did I accept it. I called the provider and they informed me I did not have Hulu so their info was wrong. The rep insist... read more
Business response:
Hi Natasha- We’re sorry to hear that your experience did not match your expectations with our company. Your Shark was attempting to work with you to see if there was a better plan that would save you money and fit your wireless needs. Before going over these options with you, she applied a $20 one time credit to your Sprint account to help you out on your next statement. Since you declined to respond to the options she presented you for your account, she did not continue with any further negotiations as it would have require... read more
Very poor experience, bad dishonest business practices and no communication. Rude employees who lie - I dealt with Amiel - he lied to me multiple times and was extremely rude.
Business response:
Hi Robert- I just wanted to follow up on this to make sure that you are still satisfied with the resolution of your case. If there is anything our team may assist you with, just let us know! You can reach us at 800-957-1710. Thank you and enjoy your week!
When prices increase, as they always do, I simply forward a copy of the new increased price and BillShark does the rest no fuss no muss. Only takes a few keystrokes and they do all the rest. No time needed for phone calls to the companies, being turned down, speaking to supervisors or any of that they just notify you when you recieve your new price.
Business response:
"No Fuss, No Muss" - This is the greatest. ;-) Thank you for taking the time to review us, Doug. We appreciate you as a customer throughout the years! We can't wait to help you out more!
Frequently asked questions about BILLSHARK
How is BILLSHARK rated?
BILLSHARK has a 4.7 star rating with 9,139 reviews.
When is BILLSHARK open?
BILLSHARK is open now. It is open 24/7.