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Birch Gold Group
- Finance
- Des Moines, IA
About this business
Location details
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had a great experience moving our traditional IRAs into gold and silver. We were guided through the process of converting market funds to precious metals based IRAs which seemed overwhelming but went very smooth. Our Precious Metals Specialist was very knowledgeable and did a great job of explaining the process. He also explained the options of what we could invest into and the pros and cons of each decision. We were very comfortable in the decision we made and we're very happy with our outcome.
Business response:
Hi *******,Were utterly delighted to hear you had a great experience with our team during your time with us! Our specialists work diligently to ensure the purchase process is streamlined and smooth throughout. We are focused on providing education and helpful support to empower you to feel confident to make informed choices. Thank you for letting us know you appreciated our informative approach and how comfortable you were with your precious metals decisions as a result! If there is anything we can do for you in the future, ... read more
First time investing in precious metals, initial communication was fantastic, they explained very specific of the various previous metals, how the transfer of my 401k to Gold/Silver **** they answered all my questions and made me feel very comfortable in my decision. Thanks Birch Gold, I appreciate it!
Business response:
Hi ******.We are thrilled to hear we helped make your first precious metals purchase such a positive experience! It brings a smile to our hearts to know our efforts to provide education and answer questions helped you feel comfortable making informed decisions that were best for you. We appreciate your kind words and encourage you to reach out if there is anything else we can assist you with! Your Birch Gold Group family is always here for you.
Great service, even though my account manager was running from the California wildfires. Easy to work with and very informative. This was my second roll-over so it went even smoother. Always willing to answer questions.
Business response:
Hi ****,Thank you so much for your feedback and continued trust! We are so happy to hear youve had consistent great experiences with our team. Providing education, answers to all your questions, and high-quality support is how we always strive to serve our customers! Its rewarding to hear we were able to accomplish this with you. Your Birch Gold Group family is always here for you, so please feel free to give us a call if there is anything further we can assist you with.
Communication was excellent. Both representatives we worked with were extremely knowledgeable and helpful, as well as friendly and personable. Overall a great experience and would highly recommend.
Business response:
Hi Kai,It warms our hearts to hear how awesome your experience was with our team! Our specialists truly enjoy taking care of our customers, making sure you feel welcomed, informed, and fully supported throughout your precious metals journey. We are so grateful for your kind words and recommendation! If we can be of any further assistance to you, please feel free to reach out. We are always here for you!
I recently invested with Birch Gold. This was my first time purchasing gold and silver. I spoke with ****** who was very knowledgeable and kind. The process was quick and easy. I am able to view my account online and the staff has been very helpful. I highly recommend their services
Great service and knowledgeable people. I would highly recommend! Trust your investment with Birch Gold.
Business response:
Hi *****,We are so thankful for your recommendation and trust! It is one of the highest compliments we could receive, and were thrilled to hear our team took such great care of you during your time with us. Please feel free to reach out if there is anything else we can assist you with!
Everyone I spoke with at Birch was knowledgeable and very patient as it took me months to decide to rollover to a precious metal **** They answered questions I didn't even know to ask. Once I did decide to move forward, the process went exactly as they had said it would, and it was smooth and easy.
Business response:
Hi *****,We are elated to hear you felt comfortable and taken care of by our team at the pace that was right for you! Our specialists are happy to provide education and answers to questions, making sure everything in your transaction goes smoothly without a hitch. Your kind words are appreciated, and we welcome you to our Birch Gold Group family! We are always here for you, so please feel free to give us a call if there is anything else we can do for you.
I was new to the precious metals investment. I needed to make my yearly *** contribution. I reached out to Birch Gold Group knowing nothing. They were extremely helpful in assisting me in setting up my account through the actual purchase of the metals. Since setting up my *** account my mother has passed away leaving me with a portion of her precious metals account. After my experience with Birch Gold Group will be returning shortly for help in moving these holdings to Birch Gold Group. Great experience all around.
The process was very easy and everyone I spoke with was knowledgeable and professional.
Frequently asked questions about Birch Gold Group
How is Birch Gold Group rated?
Birch Gold Group has a 4.7 star rating with 1,357 reviews.
When is Birch Gold Group open?
Birch Gold Group is closed now. It will open at 8:00 a.m.