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Birch Gold Group
- Finance
- Des Moines, IA
About this business
As a leading dealer of precious metals in the United States, Birch Gold Group is committed to helping our customers discover how gold, silver and other precious metals can help protect their lifestyles in the face of current and coming economic instabilities. This commitment is one of numerous factors that separates us from other precious metals dealers and enables us to consistently help our customers achieve their goals. As owners of their gold and silver, customers of Birch Gold can opt to place the metals within a Preci... read more
Location details
309 Court Ave, Suite 809, Des Moines, IA, 50309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm very pleased with my experience with Birch Gold Group. Aaron was of great assistance to me. I basically knew what I wanted to do and when I talked it over with Aaron he explained what they could do for me and how they could best serve my wishes to my advantage. He was very professional and friendly at the same time. He sent material to me showing my choices of purchases that were available to me. Once my order was settled on the process of fulfilling it was very smooth and accomplished in a timely manner. My purchase was... read more
Business response:
Hi Martha, When it comes to our customers' journey, Birch Gold Group has high standards, and we are thrilled to know Aaron exceeding that during your transition to precious metals! You deserve to be heard and for your wishes to be accommodated, and we thank you for the opportunity to do that for you. We're here to always be of assistance to you, so feel free to contact us any time we are needed!
First time buyer of precious metals, Nick walked me through all the steps and what to expect. Happy with the process.
Business response:
Hi Todd, Walking customers through all the steps so they're always in the know is a goal of ours that we take seriously, and hearing that we lived up to that goal is very encouraging! We're happy that we were able to make your first-time buying experience in precious metals a 5-star one. Please feel free to reach out to us if we could ever be of future assistance.
We had never heard of a Self Directed IRA with precious metals. My husband has a substantial 401K and is close to retirement age. With the value of the dollar so low and a possible crash of banking in the near future, we were terrified that the savings would just be gone. We received the information packet from Birch Gold and were contacted by Philip Patrick. He was awesome to work with and literally spent hours with us by phone, carefully and simply explaining precious metals to us newbies, in a way that was easy to underst... read more
Business response:
Hi Ross, Thank you for the great review! We are thrilled that you had a 5-star experience with Phillip, Susan, Jeremy, and our receptionists! We pride ourselves on having very high standards, especially when it comes to customer service, so it's great to know that our team met those standards during your time with us. We look forward to continuing our relationship with you and are excited to have you as a part of the Birch Gold Group Family!
Like many retiring folks looking to diversify their savings, I was a little apprehensive in not falling prey to scammers stealing my savings. I heard of Birch Gold Group through a reliable source and was comforted in knowing that they were looking out for my interest. From my first interaction they presented me with all the information I needed to make the final decisions on how my investment would be made. I thank the people I have had the pleasure of interacting with (Susan, Guy), and would recommend Birch to anyone wishin... read more
Business response:
Hi Ramiro, We really appreciate you placing your trust in us! It's an amazing feeling to know we were able to make you feel safe because that's what you deserve. We look forward to continuing our relationship with you and encourage you to reach out to us if you have any questions.
The entire staff was extremely easy to work with and very knowledgeable. At all time professional and focused on making sure the investment process was seamless.
Business response:
Hi Tony, Thank you for taking the time to share your experience with us and others! We'll make sure to pass ***** your feedback to our staff, so they know to keep up the good work. We'll always be here for you, so don't hesitate to contact us if you have any questions!
They were very helpful in getting my account set up. They explained everything very well in dummy talk lol
Business response:
Hi Aaron, Haha! We are so thrilled that our team was able to provide you a simple and efficient transition into Precious Metals. It's great to have you a part of our family and we look forward to continuing to assist you in any way that we can!
a positive experience. Susan and Jack were easy to deal with. They explained every step of the process and answered all our questions.
Business response:
Hi Larry, We are glad that you had a positive experience with Susan and Jack. They both work hard to explain every step of the process and answer customers' questions thoroughly so it's nice to read that reflected in your experience with them. We're thrilled to have you a part of our family and we look forward to continuing to provide you with excellent service.
we were novices in the area of precious metals. Birch Gold was a great company to deal with and made us feel comfortable with the purchases we made.
Business response:
Hi Barbara, Thank you for placing your trust in us and choosing Birch Gold Group to guide you through your first experience into precious metals. We are thrilled you had a 5-star experience with us, and we look forward to continuing to provide you with excellent service. Welcome to the Birch Gold Group Family!
I was very happy with my interaction with Birch Gold. I never bought bullion before and acted the total Novice. They were very informative and made sure that I knew what I was getting into. There are no surprises. I will have no problem using their service again.
Business response:
Hi Niall, Thank you for allowing us the opportunity to provide you with the knowledge to better understand your transaction. We are excited to continue our services throughout our relationship and welcome you to the Birch Gold group Family! Should you have any questions please do not hesitate to call us.
Frequently asked questions about Birch Gold Group
How is Birch Gold Group rated?
Birch Gold Group has a 5 star rating with 693 reviews.
When is Birch Gold Group open?
Birch Gold Group is open now. It will close at 7:30 p.m.