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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Great customer engagement. Mediocre API." What do you like best about Birdeye? Very versatile tool for managing and collecting feedback. What do you dislike about Birdeye? The API for the tool is weirdly architected and very poorly documented. Recommendations to others considering Birdeye: The engagement with your account rep is critical. If building custom integrations, allow a little more time than you normally would to build it. What problems is Birdeye solving and how is that benefiting you? Customer surveys have been ... read more
Business response:
Hi Jason, thank you for taking the time to leave us feedback!
"Amazing Results!" What do you like best about Birdeye? How quickly it got us reviews and how consistent it stays. We had less than 20 reviews that had been there for some time before getting on Birdeye. Not even a year later we are 6 reviews away from 100. I don't think we expected for it to work this well. This also makes it so easy for us to make text and email campaigns and track their results. What do you dislike about Birdeye? Not being able to share on Healthgrades automatically like it does to social media. Being a d... read more
Business response:
Wow, thank you for sharing! We are thrilled to hear about the impact Birdeye has had on your business. Keep up the great work!
"My experience with BirdEye has been exceptional!"
Business response:
Great feedback! We love that you're taking full advantage of the platform and our customer support team to provide great customer service and drive action and changes where needed. Keep up the good work!
"Our online reputation management problem finally solved" What do you like best about Birdeye? Birdeye integrates seamlessly with our PMS and has automated what we were trying to do manually for some time. Not only are we able to get timely feedback from our patients to ensure quality delivery of care but it also has done a fantastic job in capturing our patients positive experiences especially with Google reviews. Wish we had engaged with Birdeye sooner! What do you dislike about Birdeye? Nothing to dislike about this compa... read more
Business response:
Great job capturing patient experiences! We're pleased that we could be the solution to help solve any ORM issues your business might have been facing. Keep up the good work!
"Understand client responses"
"Watch your reputation" What do you like best about Birdeye? With the help of this tool I am at ease of carrying out the effective communication with my audience, not only I am collecting their reviews about my product but also it has enabled me to debate on particular expect in this way it has equipped with an option of customer’s engagement. Not only can I engage them by texting and sending the messages but also through calling. I love its automation process which helps me to attend numerous calls within short span of time... read more
Business response:
Love the feedback! We are thrilled Birdeye has allowed you to engage with customers through various avenues. More engagement tools and enhancements are to come!
"One of the best choices I have ever made" What do you like best about Birdeye? This tool has helped me to develop more strong bonding with my customers as it provides me the clear idea about what they think of my product and thus on the basis of their opinions I become more capable of taking the best actions based on the business plans. This tool is helping me a lot in building a reputation of my organization in front of my customers and provides me the details about the how many customers reached my product and what they e... read more
Business response:
"Helps me to convert the leads into revenue", this is music to our ears! It's great you're using the tool to gather feedback and insights to enhance your online reputation and product. Keep up the great work!
"Be aware of what customers think of you" What do you like best about Birdeye? Through this tool not only I have the clear idea about the customers reviews about my products but also it provides me other amazing tools which helps me to reach my audience and to better engage with them, thus I can easily communicate with them through the conversation. Not only I carry out the messaging but also I have the option to chat hem on my website. In addition it also facilities me by automating the attending of any incoming calls, so t... read more
Business response:
Great feedback! With the inbox tool, there is an option to attach images to your messages with customers. If you reach out to your Account Manager or a Support rep, we can certainly show you!
"This has helped our business a lot." What do you like best about Birdeye? I like that we can see the results, and we can see the review instantly. What do you dislike about Birdeye? I do not like going through the report, it takes a lot of my time. What problems is Birdeye solving and how is that benefiting you? We can see exactly how we are helping our customers.
Business response:
Hi Ashlee, thank you for taking the time and sharing! We're happy you're seeing results and receiving insightful feedback.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,558 reviews.
When is Birdeye open?
Birdeye is closed now. It will open on Tuesday at 9:00 a.m.