4.9
8005 reviews75 reviews have no rating
"Wonderful tool for feedback" What do you like best about Birdeye? Great way of knowing how well your business is doing. What do you dislike about Birdeye? Nothing really. I haven't found anything I dislike. Recommendations to others considering Birdeye: Get familiar with the features. What problems is Birdeye solving and how is that benefiting you? Most of our feedback has been positive but the few times it has not been, it has not has given us an opportunity to improve.
"Great program" What do you like best about Birdeye? The ability to keep in touch with complaints and compliments What do you dislike about Birdeye? Sometimes its difficult to navigate the screens. What problems is Birdeye solving and how is that benefiting you? Upset customers being contacted quickly.
"Love it !" What do you like best about Birdeye? You can find reviews easily and all in one place What do you dislike about Birdeye? I think to dislike about this web portal What problems is Birdeye solving and how is that benefiting you? Leaning to see how to manage my parents
The onboarding & tech support team are wonderful! They are incredibly attentive & detail oriented. Their combined support is greatly appreciated.
"The feed back from our patient has been very helpful." What do you like best about Birdeye? I like that we can see the results - it's very helpful seeing the gratitude are patients feel about their care with us. It's also helpful to see where we need to improve. What do you dislike about Birdeye? I don't feel that there is anything to dislike about this product, it works! What problems is Birdeye solving and how is that benefiting you? We can read the results and if a patient was unhappy with the service we can reach out to try to solve it and reassure the patient that we will resolve it.
"Excellent reputation service for hospitality" What do you like best about Birdeye? The streamlined business listing ratings/reviews have been essential to meet thousands of comments our properties receive on a monthly basis. No need for multiple users to keep track of different credentials - BirdEye solves this by consolidating all ratings/reviews into one interface. Having unlimited users has helped with training and adding more individuals to the platform. The internal ticketing makes it extremely easy for us to collaborate around responses. At-a-glance reporting is an excellent way to manage on a micro and macro level across the enterprise. What do you dislike about Birdeye? One of the downsides to the service is the delay in response times. Since certain business listing publishers don't offer a dynamic API, it can take up to a day for some replies to be posted. Also it can be irritating when the API breaks due to business listing publishers making changes. Neither issue is BirdEye's 'fault', its simply the way this space works. Recommendations to others considering Birdeye: If you're looking to put an enterprise solution in place for your company to manage its online reputation, BirdEye is a great fit. Whether its a single business location or hundreds in a franchise, BirdEye has a lot of flexibility for any situation. Not only is it easy to use, but your internal users of the tool will 'enjoy' watching for ratings and reviews to reply to as well as pulling regular reports to see progress. Reputation management can make or break a business and BirdEye sets their clients up for success. What problems is Birdeye solving and how is that benefiting you? With Birdeye, we were able to attain a 95% negative review/response rate across 20+ casino resorts with over 150 venue locations. The platform is simple to use and easy to train any number of people.
BirdEye is an amazing product and Peter from the support team is an absolute life saver, I would give him 10 stars if I could! @BirdEye_ keep up the amazing work!!
"Dramatic improvement in reviews!" What do you like best about Birdeye? I definitely like the portal and being able to see everything in one place What do you dislike about Birdeye? I don't like the changes that were made to the filters Recommendations to others considering Birdeye: Using Birdeye we have watched our reviews on Google go from a 1.6 when we started in February 2019 to hitting a 4.0 last week (Nov 2019). Our CEO is ecstatic and happy with the increase. The improved reviews have helped us better retain customers, and address their issues quickly. Indirectly, the improved reviews have helped us recruit and retain employees as well. What problems is Birdeye solving and how is that benefiting you? Using Birdeye we have watched our reviews on Google go from a 1.6 when we started in February 2019 to hitting a 4.0 last week. Our CEO is ecstatic and happy with the increase. The improved reviews have helped us better retain customers, and address their issues quickly. Indirectly, the improved reviews have helped us recruit and retain employees as well.
BirdEye has revolutionized how we do business. We've seen a real increase in customer satisfaction as well as a new surge in customers coming to us directly from seeing our internet presence (vs. a friend/family referral). The BirdEye Messenger integration into our website has helped us capture and convert more leads than ever!
Great platform!
"This system is great for business!" What do you like best about Birdeye? Easy to use and easy to navigate through for customers What do you dislike about Birdeye? Need for the link to appear rather than sending the review to the website Recommendations to others considering Birdeye: Works well for our company with a fast response time What problems is Birdeye solving and how is that benefiting you? Getting new reviews from our customers.
"Practice Marketing Liaison" What do you like best about Birdeye? the platform is intuitive and provide the data we need. What do you dislike about Birdeye? You can export out data to an excel document to share with teams unless having to go through you rep. What problems is Birdeye solving and how is that benefiting you? getting insight on how our clinics are running operationally.
"Positive feedback" What do you like best about Birdeye? You can save short cuts for common reviews. What do you dislike about Birdeye? It does not allow you to respond to sites such as yelp or weedmaps. Recommendations to others considering Birdeye: Easy to use and super helpful having all reviews in one place. What problems is Birdeye solving and how is that benefiting you? Great way to see what folks are saying across multiple review sites.
"Accurate and fast review." What do you like best about Birdeye? Efficient and quick service. Gives clients anonymous opportunity to give genuine feedback. What do you dislike about Birdeye? No incentive for clients to participate other than if something went really good or really bad. Seems like the surveys come back inconsistently. What problems is Birdeye solving and how is that benefiting you? .
"Birdeye" What do you like best about Birdeye? Birdeye makes it very easy for businesses and their customers to provide inline reviews. What do you dislike about Birdeye? I wish that the Birdeye platform integrated with my CRM software better. Recommendations to others considering Birdeye: Talk with their organization to see all that they. Can do for you. What problems is Birdeye solving and how is that benefiting you? Making it extremely easy for patients to connect with Google to provide reviews.
"It works" What do you like best about Birdeye? Captures client attention and encourages their review of your service. What do you dislike about Birdeye? As I am just beginning my Birdeye experience I've not found a fault with their program. What problems is Birdeye solving and how is that benefiting you? The challenge of getting the client to complete and send the review.
"Birdeye is the best!!!" What do you like best about Birdeye? Birdeye's ease of use is great. Their webiste is wonderful to navigate ands easy to send review invites. It is super easy on the customers end to set up and leave a review. We really appriciate the job Birdeye does!!! The Campaigns are great as well. All in all it is a marvelous website. thank you so much!!! What do you dislike about Birdeye? I have not found anything that I dislike as of yet. We do wish however we would be able to know the reviewers email or something so we could contact the person reviewed so we could resolve the issue quicker. A lot of the customers are 3rd party buyers that purchases thru a parts store. A lot of times it is difficult to find the order that is associated with the review. What problems is Birdeye solving and how is that benefiting you? We are able to help customers quicker and easier with Birdeye. Also the good reviews help us build a bigger clientele.
This company is very proactive, and delivers as promised. Sunaina, from the implementation team was wonderful, she explained the entire process as well as worked with my webmaster to optimize my system. I highly recommend BirdEye.
"Great for reviews and very easy to use" What do you like best about Birdeye? I like that this is a very easy system to use and that it can be linked to as many social media sites as you choose. It also immediately informs me when we have a review so that I can reply promptly. What do you dislike about Birdeye? I cannot think of anything that I don't like. What problems is Birdeye solving and how is that benefiting you? I am getting a lot more reviews on Google and facebook.
BirdEye has greatly improved the ease with which we gather reviews from our clients! It's easy to set up and has a LOT of reporting features.
"A great way to manage reviews in one medium" What do you like best about Birdeye? I love that everything is in one place. I don't need to check Yelp, Google and Facebook all separate. Plus I can send out my own surveys to clients and get a more accurate I idea of where our image is at without having to check multiple platforms. What do you dislike about Birdeye? I really haven't found anything I don't like currently. Recommendations to others considering Birdeye: Totally worth the price. What problems is Birdeye solving and how is that benefiting you? I love that I cam make template responses that I can then edit to make them more personalized to the specific situations. It's great to have all the tools I need to evaluate how guests see our company. I am excited that I can send text review requests and truly value that when finished with my surveys that I have encourage guests to review on one the the social media platforms so that we can improve our overall score.
"BirdEye manages our listings, review campaigns and more!" What do you like best about Birdeye? Simple and intuitive. Amazing support staff!! What do you dislike about Birdeye? Currently I there isn't an aspect of BirdEye that disappoints me. Recommendations to others considering Birdeye: Great price, support, and product. I spent weeks going through demos with other programs, such a waste of time, should have trusted more reviews about BirdEye! What problems is Birdeye solving and how is that benefiting you? Managing reviews for multiple locations on multiple social media/review platforms was not time efficient and now all the reviews are at my fingertips.