Our reviews
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4.9
7450 reviews73 reviews have no rating
- t
Easy to use, no brainer! Pros: How easy it is to use and implement across the company and multiple platforms! Cons: The back end is sometimes laggy with me.
- j
"Birdeye is the best" What do you like best about Birdeye? I love their customer service and web chat option. It is beneficial, and fast responses. What do you dislike about Birdeye? I have a bad language barrier and sometimes it is difficult to understand support representative. Recommendations to others considering Birdeye: Give it a try! You will love it. What problems is Birdeye solving and how is that benefiting you? Raising Google Reviews
- m
"Great solution for review management and reputation marketing" What do you like best about Birdeye? As a reseller with Birdeye, I like the many integrations with various platforms that makes requesting new reviews easy. The setup is super simple and managing review requests and review marketing on social media accounts works great. The SMS features really help to generate a lot of new reviews quickly. What do you dislike about Birdeye? The expense of Birdeye is probably the biggest dislike, but it's a very robust platform and worth the extra money. What problems is Birdeye solving and how is that benefiting you? I'm helping my customers measure and improve the quality and quantity of their online reviews and overall reputation. As a reseller, I've enjoyed the benefit of recurring sales and providing a great service to my customers.
- d
Great Software Pros: I like how user friendly the platform is. It is very easy to navigate and learn as a new user. Cons: The only con I would say is that you have to sign a year long agreement. Although I agree that this is a long term solution, it's nice to have that trial period just in case. Overall: Overall it's been helping us obtain more reviews and prevent negative reviews before they hit the surface. I really like the direct feedback option because this gives us important consumer insights and a chance to make things right with unhappy clients.
- f
Happy User! Pros: The think that i like most about Birdeye is the ease of the deployments. Its a 1,2,3 step process. The site is very user friendly. Cons: I do not have any dislikes about the software
- a
Surprise Value and Convenience Pros: Very simple interface navigation, integration with Yardi, lots of customization, great team/support and innovative tools like Chat Bots... Cons: No cons bc customization allows right sizing... Overall: Highly flexible ways to get reviews and dialogs as well as organized replies and work flows to keep on top of reputation and prospects...
- f
"Great results" What do you like best about Birdeye? We get direct feedback from patients. The negative go directly to us and the positive go onto google What do you dislike about Birdeye? The frequent disconnecting to our server, which is a quick fix but annoying What problems is Birdeye solving and how is that benefiting you? I have have better ROI with BirdEye than my SEO service. New patients have increase by 30% even after discontinuing my SEO service.
- y
Greatest Investment for our Company Pros: You don't have to be tech savvy to operate software. There's is a lot of training videos that help you though out and a lot of tips to make your job even easier. Their customer service is top notch! Cons: Make it easier to log in from different browser engines. Overall: We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
- v
"Birdeye is a great tool to track and respond to our customer's feedback." What do you like best about Birdeye? I like the ticketing feature. When we get feedback that isn't up to our standard, we can open a ticket and assign it to someone. We can leave comments on the ticket to update our progress on the issue and close it once it's resolved. What do you dislike about Birdeye? The direct feedback feature is excellent when the feedback is negative. It's not so great when the feedback is positive. It would be nice if there was a way to report this on the mobile app. If I understand correctly, direct feedback negatively affects NPS. It's unfortunate when positive feedback negatively affects NPS. What problems is Birdeye solving and how is that benefiting you? We are finding gaps in customer service and satisfaction. Birdeye helps us to keep track of issues and get them solved.
- c
"Review Management Platform with Technology and Service to Match" What do you like best about Birdeye? I love that the team is responsive to our needs and our industry and works to help the application meet our needs. The platform helps us automate our reportings and monitor and manage review responsiveness. What do you dislike about Birdeye? Nothing really; from the day we implemented Birdeye, our teams have been using and improving along the way. If we were to suggest one area to improve, that would be the direct integrations with platforms like Yelp and Trip Advisor. Anything to keep us in Birdeye, which is much easier to use and manage. What problems is Birdeye solving and how is that benefiting you? Previously, we did all of this by hand using FTEs. We are now able to focus on other responsibilities while we are improving the consistency in which we are found.
- a
"Great product! Wonderful service!" What do you like best about Birdeye? I appreciate how detailed the support team is. They work hard to make sure everything is done correctly and to your likely. I appreciate how innovative the company is. They are open to suggestions on ways to improve their product. We have a lot of clients with a variety of CRMs, while they may not all be listed on their integrations list, they provide solutions on how to still make it work. It a win, win! What do you dislike about Birdeye? Sometimes it can take a while for tickets to be handled. It would be helpful if there was a timeframe given as to when a response should be received. Some of the features are unable to be changed. It would be helpful to be able to change some of the automated formates to better suit different clients needs. For instance, some clients may not want the SMS chat feature but still want to be able to send review requests via SMS. What problems is Birdeye solving and how is that benefiting you? Each week we are problem-solving which is great! The biggest stuck, which is now a problem solved, was how to send review requests to clients who have CRMs that are not listed on the integrations list.
- b
Love Birdeye software! Pros: What I like most about the software is the ease of communication with patients on every level is easily managed through one system/ software Cons: I wish Birdeye chat's linked directly with the patients accounts in our dental practice management software. Birdeye has the capability to recognize the patients name, but we end up having to copy and paste any relevant information obtained through birdeye into each patients account. If the conversation waas stored and/or recorded directly into the patients account, it would be incredibly helpful! Overall: I have had a great experience with Birdeye, it is easy to see all patient communcation through the software in one place.
- c
Highly recommend! Pros: We started using Birdeye 2.5 months ago for our dental practice. In that time, we went from 15 to 80 5-star Google reviews! Cons: No real cons to the software. Excellent product. Overall: What we like just as much as the Google/Facebook reviews is the "Contact Us Directly" option for patients to contact us directly. We have been able to resolve patient issues much quicker than before when patients may have felt uncomfortable approaching us about a problem at check-out.
- z
"RESULTS, RESULTS, RESULTS" What do you like best about Birdeye? Birdeye make it easy for the customer/patient to leave the review! Thats why this works. Other companies try, but they figured it out. I have had amazing results in just a year with them. What do you dislike about Birdeye? platform can be a little hard online to navigate through for admins. What problems is Birdeye solving and how is that benefiting you? My patient reviews have skyrocketed, and the ONLY thing we have changed is utilizing birdeye instead of another company to contact them for reviews.
- v
"Great Service and Easy to Understand" What do you like best about Birdeye? I can send out review request to multiple customers at the same time. What do you dislike about Birdeye? Somehow we are getting messages from people that are not in our contact list. What problems is Birdeye solving and how is that benefiting you? We can see who is having good and bad job performance.
- g
- v
"Birdeye has transformed our ability to monitor reviews and ratings in the best way!" What do you like best about Birdeye? By allowing our company to monitor and respond to reviews on over 200 sites in one place, Birdeye makes it possible for us to measure our progress, take control of our ratings across all platforms, and collect actionable insights from customer feedback. Birdeye is successful in its mission, and every customer service agent my team and I have worked with has been enthusiastic and helpful. What do you dislike about Birdeye? The dedicated agent assigned to us, while always extremely friendly and helpful, has changed several times throughout our time, making communication somewhat difficult-especially when it comes to reporting issues. What problems is Birdeye solving and how is that benefiting you? Our main goal has always been to increase our ratings across various platforms. With Birdeye, we have been tangibly tracking our progress towards this goal, and we have been steadily attaining higher ratings over time. Also, Birdeye's convenience is unparalleled!
- v
"Extremely helpful, since this platform provides an omni-channel view for all the reviews." What do you like best about Birdeye? Ability to manage the reviews from a single platform What do you dislike about Birdeye? Dashboard views can be improved to present better insights What problems is Birdeye solving and how is that benefiting you? Prompt communication for all patient concerns
- v
"Straightforward and Easy to Use" What do you like best about Birdeye? It's all automated- set it and forget it. What do you dislike about Birdeye? The data file validation could be better. Recommendations to others considering Birdeye: It's quick and easy to work with. If you don't have the time or ability to set a system like this up, it's well worth it. What problems is Birdeye solving and how is that benefiting you? Automated data feeds are very convenient. It makes it easy and simple to perform Reputation Management.
- v
"If you are not using Birdeye, you should!" What do you like best about Birdeye? The platform is a must for any business looking to strengthen it's online reputation. What do you dislike about Birdeye? Everything single little detail about the platform is great! What problems is Birdeye solving and how is that benefiting you? - Increase in number of reviews - Better understanding of our clients behaviors and feedback - Solidify our online reputation
- v
"Easy platform to navigate to get reviews for our clients" What do you like best about Birdeye? How easy it is to use and to set up accounts. What do you dislike about Birdeye? Reports I would like to see make better sense without trying to explain to our clients. Would also be helpful if you can have more than one Google account hooked up with one Birdeye account. Many of our clients have 1 office with multiple doctors that work within that office. Recommendations to others considering Birdeye: We recommend our clients to use Birdeye but not our competition. What problems is Birdeye solving and how is that benefiting you? Currently, I am not solving problems. When we do send it a ticket, we are getting a quick response.
- h
"Comprehensive and Adaptable" What do you like best about Birdeye? Ease of use and ability to iterate and customize as needed What do you dislike about Birdeye? Occasionally when generating reports the location map at the bottom shows continent or nation-wide rather than a more specific regional/neighborhood-based view What problems is Birdeye solving and how is that benefiting you? Customizing reports based on client request is both a problem resolved and a benefit
- a
Helped increase my testimonials tremendously Pros: I like that it is quick and easy to use for my admins and people actually write reviews Cons: Probably just the cost everything else is very straightforward Overall: I think it has been a good experience overall
- b
"Great Product!" What do you like best about Birdeye? Birdeye has powered our SEO on all platforms, since joining Birdeye we have increased all review on platforms by 98% company wide, great customer service as well! What do you dislike about Birdeye? We do not have any complaints about the product Recommendations to others considering Birdeye: Try the product out! What problems is Birdeye solving and how is that benefiting you? We are responding to 100% of reviews online now, from a branding perspective it is making our brand look better online
- v
"IMMEDIATE RESULTS" What do you like best about Birdeye? We tried for over a year to get customers to write reviews and got very few. After signing up with Birdeye, we had 12 new reviews in a couple weeks. We are very happy with the service. What do you dislike about Birdeye? There isn't really anything I dislike. It works just the way it was expected to work. What problems is Birdeye solving and how is that benefiting you? Raising our rating on Google was the biggest issue...we have gone up almost 1 star since using birdey.