4.9
7797 reviews75 reviews have no rating
Sumeet is the best!
New to Birdeye Use Cases and Deployment Scope - We use Birdeye to monitor and respond to our clients reviews on all platforms and give them the opportunity to be more involved in the review process which was not a possibility before. This platform makes it easier to respond to all of the reviews with the automated response feature. Pros - Set up automated responses to reviews -Daily emails summarizing reviews/ activity -Hosts all of reviews on one site Cons - The onboarding process was very difficult, specifically trying to map the clients -Having them separated by "Reviews Lite" and Full Suite makes it a little more difficult to manage Likelihood to Recommend - Birdeye has been a great addition to us. Because we manage a large number of clients, it can be very time-consuming to go through and respond to each individual review. Birdeye gives us the option to have automated responses set up for different reviews which save a lot of time. We had a few hurdles in the beginning with the set up process and mapping the pages, but the support team was very responsive and easy to work with. Return on Investment - It was time consuming to set up -Aside from the set up process, it is helpful and makes monitoring reviews easier Alternatives Considered - Not at liberty to discuss. Support Rating - We had a lot of back and forth throughout the set up and mapping process but the team was very responsive and helpful. Usability - It's very nice to be able to manage everything for our clients in one space and gives them the opportunity to be more involved with their reviews. Birdeye's is a pretty straight forward platform that has been easy to learn, and the team at Birdeye has been helpful in getting us familiar with it.
Birdeye has great customer service, very professional, knowledgeable and efficient. I really appreciate you all. Thanks for everything!!
great help!
Knowledgeable, Friendly
If I could give a 100 I would wow super quick reponse every email and over communicated the entire time from multiple people and issue resolved in no time. TOP NOTCH!!!
I had a really bad cell connection and your rep was very patient! Corrected the issue quickly! No complaints well done!
My Experience with support was quick and easy! Girish went straight to the point very helpful and accommodating. Thank you so much!! Awesome Job!!!
Kudos to Maddy for letting the tech team take this on priority. Awesome birdeye team.
Superb service. Resolved very quickly. Ankur was great.
Excellent experience - Very helpful!
DB has always been super helpful with my issues that I have in Birdeye! I'm using the app even more now and look forward to learning new things as I go along. Thank you!
Amazing customer service! Resolved my issues quickly and efficiently.
I was able to pick up the phone and not waste time on the chat or FAQ tab. I got the solution to my problem immediately. Great service!
Himanshu was helpful and efficient. Communicated effectively.
She explained and fixed everything immediately.
Sumeet was very helpful and clear in his instructions. Also giving follow up information if needed.
I really appreciate the care and concern of Abdul S., Kyle M., and Nidhi V. Thank you all!!!
Awesome platform we use it every day
The representative was very knowledgeable and fix my request in one interaction.
The technician, fixed the problem quickly.
Ankur helped in a timely manner. I appreciate it. Thanks Ankur.