Our reviews
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4.9
7469 reviews73 reviews have no rating
- i
Great product Very good, I do not regret at all having gotten this product. Pros The results! It really helped me with my online exposure through Google. Cons Not applicable. I am very happy with this product.
- m
Excellent platform I have been able to support my existing business as a reseller of this platform. Adding Birdeye to our offer has allowed us to bring a new level of help to our clients through a concept – review generation and monitoring – that is easy for our small business clients to understand. Pros Allows our team to help clients easily manage and build their online reputations. Cons The system is not always intuitive and may require some digging to figure out how to use it.
- f
wonderful software for customer reviews great experience Pros This has been a great way to get our residents to tell us how we are doing Cons I have not experience any problems with the software
- d
Great idea that really works with a little elbow grease. We have realized that our Google reviews have skyrocketed since doing two things: 1) continuing to ask individual patients personally during their appointments for reviews and 2) Birdeye following up with a link and a reminder. Pros For the most part it works behind the scenes in a very unobtrusive way. You don't even have to think about the review request texts and emails They are worded so well that the patients have not complained about frequency or message like they have with some of the other services we have implemented in the past. Cons It's a little pricey. But hard to complain too much as it does work.
- c
Great product and customer service Extremely happy with the process overall and we'll definitely renew. Pros Very easy to use. Very user-friendly. Cons Switching back and forth in customer mode is confusing for my employees at times but it's relatively simple program.
- k
Great for large and small companies Pros It’s very easy to manage all of our locations reviews and reputation in one place. We have taken an extra step in getting to know our customers and their experiences with our company by using the survey features. Cons None really. It is a very cost effective tool for us.
- n
Hands-Free Customer Feedback Our Google ranking has increased by 0.5 since we started using BirdEye approx 6 months ago. Being a mature salon, this helps us gain greater visibility online and attract new customers more regularly. Pros BirdEye seamlessly manages our client feedback and allows us to get in front of an unhappy client before the post a negative review on Google or other social media. I also like the fact that is constantly working behind the scenes to increase our Google rating and get us a better SEO ranking. Cons The interface takes some time to get a hang of, but mostly because there is a lot of information that is captured and a lot of features for sharing client feedback across various social media sources.
- a
Investment If you have the money to invest it is worth the investment. Your business will see traffic growth. Pros The software is easy to use and navigate. Cons With the webchat function if you have multiple users you cannot tell if another user is typing a response. Sometimes 2 or more users respond so the customer gets multiple responses.
- j
The automation is the best! Fantastic! Pros Their's a lot to love about BirdEye. First, Every review is easily and quickly visible from your main page. You don't need to navigate multiple and confusing websites to see all your reviews. It's a tremendous time saver! Secondly, you can respond to the reviews without ever leaving the BirdEye website. My workflow is so much better now that I can quickly and easily respond to reviews. Lastly, automation is your best friend. BirdEye allows you to automatically post your reviews on your social media pages. It gives you some quick and easy content while appreciating your costumers! I love it! Cons Yeah can we get a Dark Theme or Dark Mode? The site is mostly white and blue and it would help my eyes if we could get a Dark Theme.
- c
Birdeye Means More Reviews Since starting with Birdeye, our reviews have increased dramatically. Although we recently had some technical difficulties, they were eventually solved satisfactorily. Pros I liked how functional and easy it is to use. Cons We had some SIKKA software issues that did not allow us to receive reviews at one of our offices. The issues were eventually solved.
- s
Flawless Set up and Installation. Amazing how everything is integrated and works seamlessly
- c
Birdeye Survey I really like the way Birdeye works and how easy it is for our customers to fill out a short survey about us. Pros Easy to get surveys out to customers. Easy to follow instructions. Cons Integration with our system was a little difficult at the beginning but is working correctly now.
- d
New User Wonderful! Pros It is very user friendly; however, has amazing features. Our reviews are finally getting routed properly! We are so pleased! Cons I love the software but because we are using revenue well and officite... I believe we are not using it to its potential. So not a software issue.
- r
Best review company Overall the best decision we made as a company. Pros We are able to increase our reviews and sales! Cons We have a lot of things that we like with this company and maybe only one thing we don’t like but is nothing that is effecting our company.
- m
Birdeye Review The experience has been good so far. Pros That it gives patients the option of writing a personal review they can post, or a review they can send directly to us. It also gives patients the freedom to review and comment on their experience. Cons I haven't found anything I don't like as of yet.
- j
0 to Hero! Very Pleasant! Pros When i fisrt started with Birdeye my reviews were in the dumps! Now I have over 1000 5 star reviews!!! Thanks Birdeye! Cons Absolutely Nothing! Birdeye has brought the reputation of my practice to the forefront of our community!
- m
Recommend birdeye to all business owners Birdeye has been one of the best investments we have made for our business. From the customer service to the results, we have enjoyed every little thing about it. We have been able to double or triple the number of reviews we have received all because of birdeye. Being a dental office, we rely heavily on positive reviews to keep a good reputation in the community but also gain new patients and we owe that to birdeye! Pros The best part of this software is the easiness of using it and the results you get. It has made it so easy for us to get positive feedback/reviews from our patients. Everyone is busy and this software has allowed us to triple our reviews with little to no extra work on our end. Cons To be completely honest, there isn’t anything we don’t like about it. Everything has been a positive experience and has gotten us the results we want.
- s
It has improved our reviews Good, I think it is a great service. Pros I love the fact it sends reviews to patients, However, you must stay on top of it, we had a period where we got zero. If you call it gets fixed Cons The fact a negative review still post.
- c
- c
Summary of Birdeye Pros It works and it is as simple as that. The support for Software always answers any of my question in a timely matter. That is all I need. Cons I have not had a problem with software yet...
- r
Highly effective I’ve spent a lot of money over the years trying to boost my online ranking. Bird eye has been the single most effective thing I have implemented. Pros Ease of use for reviewers and how fast they send the reviews to me Cons Some older clients can’t figure out how to post
- m
Very Pleased Excellent. Great customer service. One of the best marketing decisions our office has made :) Pros I love that it is super easy all we had to do was to sign up and everything was handled for me. I am super excited how it has helped us generate good honest reviews. Cons We had a couple issues setting up one of our offices getting the listings built out but Birdeye fixed it right away.
- k
Bird Eye is the BEST type of "set it and forget it" review system. It works! We want to make sure that we are on top of any concerns they may have, but when our new patients can get up to date word of mouth testimonies, it speaks volumes. Pros It allows me to focus on the things that I need to in my office while knowing that we are not missing out on reaching out to our patients for their experiences. Cons We've been using Bird Eye for a couple of years now and I don't have any cons as of yet.
- a
Very pleased! Pros We are extremely happy with the ease of use of this software. Reviews are very easy to request and quick to post to our social media. Cons We do wish it was compatible with our practice management software (tops Ortho), but from what we've been told, this is a tops issue, not BirdEye.
- j
Birdeye We are increasing the number of reviews. Pros We are getting more reviews on Google and rank high in our area. Cons We used to get more feedback on how to improve our use of Birdeye.