4.9
7974 reviews75 reviews have no rating
Very fast response and solved the issue immediately
Got a quick response after submitting ticket. Representative was very friendly and helpful.
DB was quick to respond, his instructions were clear, and he was very friendly even when it became obvious that the problem was 100% user error.
Fast and Efficient
Fast and Efficient
your representatives are always very friendly!
Nidhi Verma is always so thorough, patient, and efficient in resolving problems and answering questions. It is a pleasure to work with her and she is a strong asset to the Birdeye team.
They helped
Praveen Reddy was so helpful in assisting me to set up Google Business Messages. He determined the issue preventing the messages to be enabled and solved the issue. Our business shows the chat option now and works perfectly!
Great experience getting set up. All questions answered quickly.
Rep did a fine job, no complaints on him. Only complaint is that this isn't the first time this has happened, and so I'm not sure on the "effectiveness of the solution" yet.
My representative was very impressive in how fast he was able to help in resolving the issue and had patience for all of my questions!
Quick response by chat support. Offered resolutions to each request/issue without any trouble. Direct and to the point. Very friendly, pleasant, and helpful.
DB from Enterprise Support was wonderful to work with! He answered our questions quickly and was even willing to get on a quick video call to screenshare and talk through everything in more detail.
My internet was so slow and he was really patient and didn’t make me feel like a bother. Hope to have him again next time we run into an issue!
Much quicker service than I expected! Thanks!
Debajnan provided excellent customer service. Resolved my issue in a matter of minutes. Thank you so much!
they answered all my questions in a timely manner.
My mass text campaign was implemented immediately. Was very happy that the representative reached out to me this morning instead of me having to call her I’ve already gotten a response from a client that we’ve tried multiple times to reach. Very happy
solving the problem so quick, and showing us how to solve the issue through Zoom meeting
always thorough and efficient
always polite and efficient
Effective tool to boost your online reviews and keep customers happy Overall, my experience with Birdeye has been very positive. The ability to build campaigns with templates and automate the sends has been a game-changer for us. I can't argue with the results on the review side of things. There are still some features we haven't utilized yet, like CRM integration. PROS The ability to direct customers to multiple review sites has allowed us to target key review platforms and have an immediate impact. We have been piloting Birdeye for one of our office locations and the results have been amazing. So far, in about 7 months, we have increased our Google reviews +110%, Facebook +68% and BBB +260%. I've also run some preliminary numbers on impact of organic search traffic and early indications suggest that Birdeye has given us at least a 5-10% boost in "discovery" searches on our GMB page. The ease of use of this software has been great. The automations have freed up time to focus on other things. The webchat has also been a very effective tool to get ahead of potential issues and keep customers happy, or at least prevent them from getting overly upset. That's been an added bonus for sure. The website review widget is a nice feature - putting our growing / positive online reputation on prominent display when our customers visit our website. CONS I would like some more integration with google analytics. We do get some spam that comes through the web chat - not an unusual amount, but it is a bit annoying and seems to come in waves. REASON FOR CHOOSING BIRDEYE the fact that it could do webchat and referral automation was what put me over the edge VENDOR RESPONSE We love all of the results you provided from the impact of Birdeye! AMAZING! Thank you so much for sharing, Colin. We are looking forward to your continued success. :) Replied February 2023
Great, overall product PROS The software has really helped us to solicit and obtain feedback and reviews from customers. CONS The program slim, slightly disintegrated in terms of the difference, features that it does. VENDOR RESPONSE Thanks for sharing, Brennan! Replied February 2023
Review Good PROS Gets me reviews and helps me out in my daily work CONS Is good, it costs a lot, is a good program VENDOR RESPONSE Thanks for your review! Replied April 2023