4.9
7802 reviews75 reviews have no rating
Great software. It delivers! Met Len at the AACD and was impressed with what he said it could do. The support team are always helpful and complete the tasks. Our reviews have jumped. Their messenger service is a great addition to our website too.
Solved my issue and set me straight! They are the pros! :)
Great product Pros: That we easily know when we are getting a review without having to search for it. Cons: There is nothing that we don't like about this product. It is very helpful with keeping up with our reviews.
Amazing Service! Pros: What I like most about BirdEye is the fact that they are always available to help out immediately! You can reach out and almost instantly one of their representatives are available to answer any questions or concerns you may have. Cons: BirdEye has been a pleasure! So far so good. Overall: So far we are happy with the service BirdEye provides to our office. We have been working with BirdEye for almost a year now and our reviews have tripled. We had trouble receiving any feedback previously and really wanted a company that can initiate the patient into writing a review good or bad so we can move forward accordingly and with the help of BirdEye getting a review has been an amazing experience form start to finish.
I really love their services and professionalism. I truly, highly recommend this company!
Great Doctors, great staff. A bit of a wait. Office is very busy.
I just completed my on-boarding training with Annie or more formally, Anupama. She was absolutely amazing! During the training we had to make many decisions like whether or not the company I work for should integrate our CRM or not and we solved the issue TOGETHER. Any questions I had she would answer in a very friendly and patient manner which made me feel more at ease as I am getting more acquainted with the software. If I were to tell you all of the things Annie helped me with, this review would be a few more paragraphs. So all in all, she is wonderful and deserves all the praise in the world! Cheers, Jachelle :)
I have been extremely happy with the service, ease of integration and features offered by BirdEye. We came from Podium and cannot be more excited about the upgrade to BirdEye.
BirdEye has been the best review management platform I have ever used and their support are great. Easy to contact and well accommodating making things easy for you. Keep up the great work guys..THUMBSUP
Very good so far!!! Pleasant experience.
Thorough and helpful staff. A great experience tus far.
BirdEye is a terrific company! The most outstanding aspect is their service and their diligent effort to communicate clearly. They also listen and follow up...which is even better. I would 100% recommend BirdEye to any business who is in the process of building their reputation and working to establish trust...whatever your field, product, or service.
Babette was very helpful in the on-boarding process and we are excited to see how BirdEye is going to assist our business!
Great Company, effective and the customer service is amazing.
BirdEye Pros: Th software is super user friendly. Of course our ratings went up after using BirdEye Cons: When there is an issue it takes the team some time to get back with us . Overall: Our experience so far has been great. Our reviews are up, rating is up, and the everyone on the team can easily use the Dashboard.
BirdEye Review Pros: I like that I can access daily reports to see how we are doing in our industry. It is very user friendly! Cons: I'm still looking for something to complain about.
So many more reviews! Thank you BirdEye for making it so easy for us to get more reviews. We use to rely on customers to leave a review when they said that they would. But all too often they would forget. Having the BirdEye app allows us to immediately send a email to the customer as a reminder. So, we have more than doubled our chances of a review and we love it. Thank you so much.
Cant believe how easy to use it is Pros: I really like the options that it gives patients to text or leave a review. This option is helpful so that we may address some comments in private. It is very easy to use and navigate through. Cons: Notification updates can be overwhelming or delayed
Great to get real time compliments via facebook and google from customers! our managers love it. Pros: The real time alerts, when a customer rates us on Google! Cons: It was a bit slow to intergrate with our self storage software. Overall: fantastic. Everyone is personalable and knowledgeable.
Onboarding was quick and painless. Excited for this new service!