BirdEye is named the #1 market leader in Live Chat by FeaturedCustomers

Dhiraj Nallapaneni

3 min read Last Updated Sep 1, 2020

We’re proud to announce that BirdEye has been named the #1 market leader in the  Live Chat category by FeaturedCustomers, above competitors like Drift and Intercom. This award comes less than two months after BirdEye was named the #1 company in online reputation by G2 for the tenth consecutive time and just a few weeks after BirdEye was named to the Inc. 5000 list of fastest-growing private companies. 

According to FeaturedCustomers, Market Leaders are vendors with a substantial customer base & market share. Market Leaders have the highest ratio of customer reference content, content quality score, and social media presence relative to company size. 

In other words, being the #1 market leader in Live Chat means that we’ve delighted customers with our solution. Our team listened carefully to the needs of businesses in different verticals. We then built a product that’s easy-to-use, easy-to-manage, and gets real results. 

How BirdEye’s Livechat helps businesses 

BirdEye award-winning Livechat helps businesses of all sizes to get connected with their website visitors and turn prospects into customers. 

With BirdEye’s Livechat, website visitors with questions can get connected with a representative in just a few moments and have a conversation in real-time. Your website visitors can get their questions answered even if your employees are not at their desk or they send a query after working hours. BirdEye’s chatbot Robin automatically kicks in and starts responding to the queries. Businesses can program Robin to answer frequently asked questions.  

What happens In the event that the chatbot is unable to provide a suitable answer to the website visitor? In that case, Robin lets them know that an employee will get back to them during office hours via text. Plus, your representatives get notified of each incoming question via email, text and push notification. That enables them to respond at their own convenience. 

Businesses have found BirdEye Livechat to be essential since the onset of the pandemic. Livechat has been instrumental in Sunburst Shutters’ continued business during COVID-19. New leads can effortlessly connect to the team through a simple chat window. Team members can respond at their earliest convenience. BirdEye Livechat is a great way to connect the Sunburst Shutters team to new leads even during unprecedented times. 

For more information on how BirdEye simplifies customer interactions, check out the video below.

Get started with BirdEye 

The BirdEye platform helps businesses offer superior customer experiences. There’s no other platform on the market that helps businesses be discovered on search, be connected with customers through chat and text, and be the best business in the area.

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