We are thrilled to announce that Birdeye has been recognized as the #1 solution in G2’s Fall 2023 Online Reputation Management Grid® Report. This accomplishment is a testament to our team’s hard work and dedication and also a reflection of the positive experiences and trust customers have in Birdeye. 

G2’s Online Reputation Management Grid® Report at a glance

G2’s Grid® Report represents the voices of real software users. The product rankings are based on genuine customer feedback and other factors like media mentions and competitive comparisons.

To be considered for the Online Reputation Management category, a product must: 

  • Monitor online review sites for new and existing negative reviews.
  • Have a management platform to aggregate and interpret online reviews.
  • Create alerts and reports concerning a brand’s current online reputation.
  • Provide avenues to solicit new online reviews.


Birdeye secured above-average scores across all categories, including quality of support, ease of use, ease of admin, and setup. The report also revealed that: 

  • 99% of users rate Birdeye 4 or 5 stars.
  • 95% believe that Birdeye is headed in the right direction.
  • 96%  would recommend Birdeye.

Read the full Fall 2023 Online Reputation Management Grid® Report here. 

Why customers love Birdeye

Birdeye helps businesses monitor reviews, control online listings, communicate with customers, and more. Our mission has always been inspired by the feedback and stories of our customers. Here’s a glimpse into what customers say about Birdeye: 

“The simplicity of this system and the Intuitiveness makes my job life that much easier to navigate. I cannot talk enough about how much easier this makes getting my work done.”  – James Poole, Director of IT at Caster

“Birdeye is so simple to use and I love that I can text clients from our computer and everyone on the team can see all incoming and outgoing messages in one platform. Getting reviews is so easy, especially with their automated follow up!!” – Anna Brant,  The Vertical Connection Carpet One

“We are a fairly large company – 1,000 employees. We’ve been using Birdeye for 5 years and now have nearly 25,000 reviews with a 4.8 star rating. Also, it has great analytics and listing services for citations and directories. In my opinion, they are the best reputation company on the market today.” – Brad Henderson, Digital Marketing Manager at Alert 360 Home Security

To learn more about why customers love Birdeye, check out our G2 Reviews.

Grow your business with Birdeye

Birdeye is the highest-rated all-in-one reputation management platform for local businesses and brands. Over 150,000 businesses use Birdeye to streamline processes, improve the customer experience, and build a 5-star online presence. 

From managing reviews and analyzing data to collecting payments, decreasing response times, and beyond, Birdeye is the only tool you need to grow your business more efficiently than ever before.

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