As a business in the automotive industry, reviews are essential for your online reputation. While you may already be getting reviews on major sites like Google, you could severely lack reviews on industry-related sites like DealerRater. Our recent study of online reviews in 2021 found that DealerRater was the next most significant review site in the automotive industry, making up most of the reviews collected on niche sites in the industry.
This article will look directly at DealerRater as a primary review site that you absolutely must attempt to get more reviews on to stay ahead. We will examine the site’s best features and how you can use them to your advantage in 2022.
What is DealerRater?
So, what is DealerRater, and what do you need to know before getting more reviews on their site? DealerRater is a review site that specializes in car dealerships. As one of the most popular review sites in the industry, they boast a 34 million-per-month consumer exposure with about 7 million consumer reviews from 2002 to 2022. Needless to say, the amount of exposure and reviews they get as a dealership rater makes them a valuable resource for your automotive business.
As we’ve mentioned before, Google tends to get the vast majority of reviews, but DealerRater still accounts for a significant portion of reviews in the automotive industry. In our 2022 state of online reviews, we found that DealerRater made up 3% of all online reviews in the automotive industry – this is not an insignificant number.
That makes up for roughly 10% of all online reviews in the automotive industry from niche sites like Carwise, Cars.com, Edmunds, etc. This is why reviews from DealerRater are incredibly important if you are a business in the automotive industry.
How does DealerRater work?
DealerRater is one of the most reputable review sites in the automotive industry because of the way it operates. All DealerRater reviews are checked twice for authenticity, once by their automated system, and then one more time by a real person.
To use DealerRater reviews you simply have to claim your dealership on their site and enter your information for approval. Once you’ve created a profile on DealerRater, you can choose a package to help you get more reviews and manage the reviews you get through a number of exclusive features.
What sets DealerRater apart from other sites?
There are several car review sites where car buyers go when they are looking for reliable dealerships or specific make and model like CarGurus, Cars.com, and others. DealerRater clearly stands out as a site that really gives car buyers what they’re looking for – authentic customer reviews that help them make an informed decision. Getting reviews on an authoritative car dealer review rating site can help you even more than advertising on other websites.
A significant benefit of DealerRater is in their dealer-certified memberships. While you don’t have to pay to get reviews on DealerRater, a certified dealership is a badge of honor for customer satisfaction that other dealerships may not have. It also provides more functionality in managing your online reputation with review requests, customer response capability, highlighting top employees, and more.
DealerRater membership also gives you an opportunity to win the ‘Dealer of the year’ award helping you stand out amongst the competition.
If you’re interested in the consumer angle, check out our article on why car review sites matter for car buyers.
How to get started with DealerRater
To get started with DealerRater, you only have to follow a few easy steps:
- On their homepage, click the link near the bottom of the page that says “Claim Your Dealership Now”
- Enter the name of your dealership in the pop-up window and click the auto-fill option when you see your dealership displayed
- Enter all of your most up-to-date contact information including your first and last name, job title, and email address.
- Click “Claim This Dealership” to submit a request
- Once sent, you should receive a notification that your request has been processed in about two business days and you will have claimed your dealership on DealerRater!
How to get more reviews on DealerRater
Depending on the package you choose, DealerRater has plenty of options to help you get more reviews. Here are some of the best ways to get more reviews through DealerRater:
Create a detailed profile
DealerRater offers opportunities for you to give details about your business that your customers won’t get from Google. For example, you can give out information about your top employees, their dealership experience, specialties and training, what languages you offer, and more. So, the more detail you can include in your profile, the more likely you are to connect with your customers and get them to leave a great review.
Take advantage of DealerRater’s paid features
Depending on the package you choose, you may be able to use a number of different features that DealerRater offers to help you get more reviews. For example, if you have a DealerRater connections account, you’ll be able to request reviews using a feature called LotShot. If you have a Connections Plus account, you can automate those review requests to make review acquisition even easier.
Respond to the reviews you get
No matter where they leave their reviews, customers want to know that you care about them and their feedback. DealerRater allows you two weeks to respond to reviews using their Resolution Advantage feature. You can even choose a public or a private response. Responding to reviews signals to other customers that you care enough to reply and will encourage them to leave their own reviews.
Ask your current customers to leave reviews on DealerRater
Even though your customers might readily leave you a glowing review, they may just resort to the standby – Google. If you want to directly capitalize on the benefits of your DealerRater profile, it might be in your best interest to ask some of your customers to leave their reviews directly on DealerRater. You can make this even easier by dropping a link to your DealerRater profile on your site with a CTA to click and leave a review or ask customers directly through a review request email or SMS that points to your DealerRater profile.
Want more insight into the automotive industry? We’ve got you covered.
DealerRater is an incredibly valuable site for your business in the automotive industry, but there is a lot of other information that you need to know about the latest online review trends in your industry. Birdeye specializes in reviews helping businesses get, monitor, and manage customer reviews on DealerRater and 250+ other sites.
Our 2022 state of online reviews found that the automotive industry was one of the most review-impacted industries in 2021. If you want to see the full details of our deep dive into online reviews over the last year, click the banner below to download the comprehensive report for free.
Frequently asked questions about DealerRater reviews
DealerRater reviews help dealerships build trust on an industry-specific platform. They can show how customers feel about sales staff, service departments, communication, pricing, and the overall dealership experience.
Dealerships can build more DealerRater reviews by maintaining a complete profile, making customers aware of the dealership’s DealerRater presence, requesting feedback at the right time, and delivering experiences customers want to share. Teams should follow DealerRater’s guidelines and avoid incentives or practices that could affect review authenticity.
Yes. Responding to reviews shows shoppers that the dealership listens and takes customer feedback seriously. Professional responses can reinforce trust, address concerns, and show future buyers how the dealership handles both praise and criticism.
Dealerships generally cannot remove reviews simply because they are negative. If a review violates DealerRater’s policies or appears fake, the dealership may be able to report it for review through the platform.
Birdeye Reviews AI helps dealerships generate, monitor, respond to, and report on reviews across 200+ review sites. BirdAI agents such as the Review Generation Agent, Review Response Agent, and Review Reporting Agent help teams manage review workflows more consistently across locations.
How to build a stronger automotive reputation with Birdeye
DealerRater reviews are valuable because they capture what buyers and service customers care about most: trust, transparency, staff experience, responsiveness, and confidence in the dealership. But DealerRater is only one part of the reputation journey. Car buyers often compare dealerships across Google, DealerRater, Cars.com, Facebook, AI search results, and other automotive discovery channels before they decide where to go.
Birdeye helps automotive businesses manage that broader reputation picture from one connected platform. As the #1 agentic marketing platform for multi-location brands, Birdeye is powered by BirdAI and a unified data platform that helps dealerships connect reviews, listings, customer feedback, and AI search visibility across locations.
Here’s how Birdeye supports automotive reputation management:
Strengthen review coverage across key sites
Reviews AI helps dealerships generate, monitor, respond to, and report on reviews across 200+ review sites. The Review Generation Agent identifies the best review source and message, then sends review requests at the right time, helping dealerships build a more consistent flow of customer feedback across important review channels.
Respond to dealership reviews with consistency
Every response is part of the buying experience. The Review Response Agent drafts personalized, on-brand replies using review sentiment, urgency, tone, and context, helping teams respond professionally to both sales and service feedback while maintaining oversight.
Understand what customers value by location
The Review Reporting Agent highlights trends, flags issues, and delivers performance insights across locations. Insights AI adds a broader view of reputation, sentiment, and online presence, helping automotive teams identify recurring themes such as staff experience, pricing transparency, wait times, service quality, and communication gaps.
Keep dealership information accurate
Listings AI helps dealerships maintain accurate business information across key discovery platforms. The Listings Optimization Agent scans profiles and competitor content across Google, Apple, Facebook, Yelp, and more, helping teams identify missing information, errors, and optimization opportunities that can affect local discovery.
Monitor visibility in AI search
Search AI helps dealerships understand how their brand and locations appear in AI-generated answers across platforms such as ChatGPT, Gemini, and Perplexity. It tracks AI visibility, citations, sentiment, and business information accuracy, then surfaces recommended actions related to reviews, listings, citations, FAQs, and local content.
With Birdeye, automotive businesses can manage DealerRater as part of a larger reputation strategy: collect more customer feedback, respond with consistency, understand what buyers are saying, keep dealership information accurate, and strengthen visibility wherever shoppers compare options.
Watch a free demo to see how Birdeye helps automotive businesses manage reviews, improve local visibility, and build buyer trust across locations.
About the Author
Ruchika Batra
Originally published
