Blue World Pools, Inc

Steven P 

on BBB

3 years ago

This company does not stand behind what you are told when you purchase.We had pool installed in July 2021 used it till September closed it.Opened pool end of March 2022 Pump started making awful noise called Blue World Pools they said what do you want us to do?I called Pentair they replaced pump at no charge.Next problem added water and water level went down 3 inches over night, called Blue World Pools let them know find out there is no warranty on installation of pool, said i will have to pay to get it fixed.This company ge... read more

Susan P. 

on BBB

3 years ago

If I could give a negative #1 I would. I have waited on hold for up to three hours to get help or speak to someone! I live in **. We purchased the pool, they left the instructions on the rain, I requested new instructions (spoke w someone), they have not sent them.. 8 months ago. Our motor worked 2 weeks.. we requested another motor warranty, right? No motor. Now it is time to open the pool no motor and they wont answer the phone! Help! DO NOT USE BLUE WORLD POOLS! Obviously, they have a secretary but no other employees! I s... read more

Bonnie H 

on BBB

3 years ago

Blue World Pools are the good old bait and switch up sell. They do not tell you that there is a lien on your home as collateral and are not willing to put even a temp hold on it so one could sell the home, thereby allowing the pool to be paid in full. Only the sales **** is friendly, but finance collection when inquiring is rude and not helpful. This company should nat have any rating higher than a D! 

Ana R 

on BBB

3 years ago

This is by far the worst place I have had to deal with. My pool liner tore and I paid **** to have a new one installed and have my pool re leveled. Thats not including the **** I spent on a new liner. I paid to have this done back in September of last year. Its been almost 6 months. They finally sent someone just to tell me that I needed a new wall. Mind you the wall on my pool was perfectly fine when I paid to have this done. Being without water for almost 6 months made the wall collapse and mess up. Now they are wanting me... read more

Angela T. 

on BBB

3 years ago

Sales rep came out very nice lady. Told me the pool was ****** if I let other salespeople show my pool for three years, I was told I needed ***** down and payments would be 411 per month. Never given the amount of months. Later when tue finance department called me I asked how many months this pool is financed and I was told it was for 12 years. Why am I going to pay ****** per month for 12 years for ******. Well actually ***** bc I paid ***** down. This does not seem right. Also I did not agree to any lien on my house, I wa... read more

Bethany H. 

on BBB

3 years ago

We have paid this company religiously for almost three solid years, never skipped a payment and have never been late. We had to make an extremely hard decision for our family and file bankruptcy. We called the company to give them a case number and to let them know, basically trying to do business the best way that we knew how. The customer service from the representatives and the supervisors have been EXTREMELY rude and hard to work with. We have been yelled at, talked down to, made to feel belittled. I would not EVER recom... read more

Melody f 

on BBB

3 years ago

Very horrible customer service and they rip you off you end of paying way more then anything I have been paying for 18 months paid ******* and only ****** have been applied to the principal. I only financed $9799.00 and after 18 months I still owe $9680.00 something doesnt add up right and every time I called I get told I dont know what Im talking about that I dont know how to do math. Even talked to account and they said that its not right. They told me they will take my house and they refused ti send me a statement until I... read more

Ryan S. 

on BBB

3 years ago

This company is a joke they have put a lien on our house without us knowing there are two ladies in financial department both are b****** and very rude the worst customer service I have ever had in my life 

Kim D 

on BBB

3 years ago

This company has the absolute WORST customer service reps. **** will NOT work with you if you need to move a payment to a different date then they call you and leave nasty messages threatening seizure of property over 1 payment, in which I told them would be late but they would have it before 30 days , so the payment will not go over 30 days late I hope to pay these b****** off real soon! Dont make this mistake as I did!