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Bluebird Care Vale of Glamorgan
- Home Health Care
- Cowbridge
About this business
Location details
51 Eastgate, Cowbridge, CF71 7EL, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Your staff who attend me each week are kind and polite helping. I would appreciate being informed by Friday of each coming week of the staff who attend me, as it has lapped the last few weeks and I don't know until they arrive on the following Monday.
Business response:
Thank you for your review. We are pleased to hear that you think our care professionals are kind and polite. Also, thank you for your feedback. We have taken your comments on board and passed them back to the team.
I have used Bluebird Care since 2017 and have always found the coordination team staff caring and very helpful. The carers themselves as I am lucky enough to have the same two in the last 18 months go beyond and I consider them among my friends as we have built up a really good relationship in that time. So yes personally I would be very happy to continue to recommend the company.
Business response:
Thank you for taking the time to leave us this amazing review. We appreciate your kind words. We are so happy to hear that you have found our coordination team very helpful, and that you have built great bonds with our care friends, and that you consider them friends.
We have been very satisfied generally with the standard of care Mum has received, however, there have been some issues lately with changes of carers. Mum had a very good relationship with Nabella and Touba but both have left and the agency carers have been at times less than satisfactory. Sneshaa ha proved to be a very good replacement but when we have different carers, Mum has found it very unsettling
Business response:
Thank you for taking the time to leave this review. We are pleased to hear that you are satisfied with your Mum's care and that she has a good relationship with our carers. Also, thank you for the feedback regarding the agency staff. We are taking this on board.
Carers came to my previous address as well as to current sheltered housing. Every one has been a true carer in understanding my problems and helping me to shower, dress, dispose of re cycling etc. They are all very clean and hygienic in practice. All are pleasant and little chat is great. I now understand that there are additional ways you can help (e.g. shopping) which I will use.
Business response:
Thank you so much for taking the time to complete this review! We are so happy to hear that our carers fully understand your needs and that you are pleased with your care. We really appreciate your kind words.
All carers are kind and helpful, considerate and respectful towards my mother (client). Nothing is too much trouble. They all take time to have a chat with mum which is important. We have no complaints.
Business response:
Thank you very much for taking the time to leave us this wonderful review, we are pleased to hear that the carers are kind, helpful and respectful. We are very happy to hear you have no complaints.
We have received excellent care and support from Bluebirds for over a year which has been such an excellent service. All of the staff at the agency are very kind, caring, efficient and supportive in all aspects of care for my mum. They are respectful and courteous to her needs and always bring a welcome smile to brighten up my mum's day. They have become friends as well as carers and have enhanced every aspect of mum's life. They have helped her establish a daily routine that has enabled her to stay independent at home. I al... read more
Business response:
Many thanks for taking the time to write a review, it is greatly appreciated. We are delighted that our care team bring a smile with them and help to keep Mum independent at home. It's heart warming to hear communication is helping that Mum enjoys the chats they have. What a wonderful outcome for Mum
All, your staff are kind and helpful For my daughter much appreciated however the 7am visits on a Tuesday and Wednesday are a little too early for her please would it be possible to change them to 8am please
Business response:
Thank you for leaving us a review, and thank you for your wonderful feedback. We are so pleased to hear that our staff are kind and helpful. Your comments have been passed over to our care team.
We have been with Bluebird for a very long time now, the service and support has been unwavering and consistent. I could not have managed without the help and support of this wonderful company. Thank you.
Business response:
Thank you so much for leaving us this great review. We are very happy to hear that, as a long-standing customer that the support you have received from our staff has been unwavering and consistent. Thank you for your kind words.
Generally the care given to mum is of a high standard with most of the carers being thoughtful and kind. Occasionally there might be one who struggles with adapting to mums routine/requirements but more often than not they learn to do so. I appreciate that staff turnover in this sector is high and that can lead to problems. In general we are satisfied with the service provided by Bluebird and do find more senior staff easily accessible.
Business response:
Thank you for taking the time to leave a review, and we are happy to hear that you are satisfied with your care. We are pleased to hear that your Mum's care is of a high standard and that our carers have been thoughtful and kind. We appreciate your feedback.
Frequently asked questions about Bluebird Care Vale of Glamorgan
How is Bluebird Care Vale of Glamorgan rated?
Bluebird Care Vale of Glamorgan has a 4.7 star rating with 137 reviews.
When is Bluebird Care Vale of Glamorgan open?
Bluebird Care Vale of Glamorgan is closed now. It will open on Monday at 8:30 a.m.