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Bluebird Care Vale of Glamorgan
- Home Health Care
- Cowbridge
About this business
Location details
51 Eastgate, Cowbridge, CF71 7EL, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am really grateful to Cardiff Bluebird Care for providing care at short notice for my father while I needed to go into hospital for urgent cancer surgery. It gave me peace of mind at a difficult time to know dad was receiving his meals and domestic household chores were carried out. Further I too needed care when I returned home and the care was swiftly put in place. The team of carers were so pleasant and understanding. Nothing was too much trouble. They were seldom late and quickly knew where to find everything. Thank yo... read more
Business response:
Many thanks for taking the time to write a review we really appreciate it. And thank you for such a glowing review, please let us know if we can help in the future.
We have had service from Bluebird for several years firstly for domestic purposes, emphasis changing to companionship and personal care. The carers who come are all very welcome. They are pleasant, diligent, and caring. No problems at all with them. There has been the odd wobble in admin but minor and not important in the whole picture. We continue to be satisfied with the service provided - to the extent of having organised live-in for later this year.
Business response:
Thank you so much for taking the time to write an honest review. We are both delighted and honoured you are happy with the care and have decided to transition to Live In Care keeping your loved one at home.
Bluebirds have been very helpful and understanding in arranging care for my Mum. The care provided has been of a high standard and great compassion has been shown. Both carers and management have gone out of their way to help us.
Business response:
Thank you for taking the time to leave us this wonderful review. We're very pleased to hear that you found us helpful and understanding while arranging care for your mum. It's also great to know that the care she has received has been of a high standard.
In any review, I do not mark the top grade however good as that implies can never be bettered. We have employed Bluebird for some years now and are very happy with the service provided. The carers do a good job with cheerful good nature. Some are more meticulous than others, but that's because human beings are not identical. All do a good job. Happy to continue present as we have been.
Business response:
Thank you for taking the time to leave us a review. We're glad you are happy with the service and the cheerful nature of our carers.
Excellent service. My needs are minimal, so for the main part it is social. Over the past year my carers have been cheerful and helpful when needed.
Business response:
Thank you so much for the great review A, I have had the pleasure of meeting you a few times too! I am delighted you are happy with our service.
Your staff who attend me each week are kind and polite helping. I would appreciate being informed by Friday of each coming week of the staff who attend me, as it has lapped the last few weeks and I don't know until they arrive on the following Monday.
Business response:
Thank you for your review. We are pleased to hear that you think our care professionals are kind and polite. Also, thank you for your feedback. We have taken your comments on board and passed them back to the team.
I have used Bluebird Care since 2017 and have always found the coordination team staff caring and very helpful. The carers themselves as I am lucky enough to have the same two in the last 18 months go beyond and I consider them among my friends as we have built up a really good relationship in that time. So yes personally I would be very happy to continue to recommend the company.
Business response:
Thank you for taking the time to leave us this amazing review. We appreciate your kind words. We are so happy to hear that you have found our coordination team very helpful, and that you have built great bonds with our care friends, and that you consider them friends.
We have been very satisfied generally with the standard of care Mum has received, however, there have been some issues lately with changes of carers. Mum had a very good relationship with Nabella and Touba but both have left and the agency carers have been at times less than satisfactory. Sneshaa ha proved to be a very good replacement but when we have different carers, Mum has found it very unsettling
Business response:
Thank you for taking the time to leave this review. We are pleased to hear that you are satisfied with your Mum's care and that she has a good relationship with our carers. Also, thank you for the feedback regarding the agency staff. We are taking this on board.
Carers came to my previous address as well as to current sheltered housing. Every one has been a true carer in understanding my problems and helping me to shower, dress, dispose of re cycling etc. They are all very clean and hygienic in practice. All are pleasant and little chat is great. I now understand that there are additional ways you can help (e.g. shopping) which I will use.
Business response:
Thank you so much for taking the time to complete this review! We are so happy to hear that our carers fully understand your needs and that you are pleased with your care. We really appreciate your kind words.
Frequently asked questions about Bluebird Care Vale of Glamorgan
How is Bluebird Care Vale of Glamorgan rated?
Bluebird Care Vale of Glamorgan has a 4.7 star rating with 142 reviews.
When is Bluebird Care Vale of Glamorgan open?
Bluebird Care Vale of Glamorgan is open now. It will close at 4:30 p.m.