BMW

cmdonahue 

on DealerRater

15 years ago

Everyone is friendly and knowledgeable. Buying a car can be stressful and the BMW staff makes it an easy transition. The costumer service is the best and that's why I keep coming back. They truly seem to care even after you have made the purchase of your new car. Thank you, Carol Donahue 

robscamp 

on DealerRater

15 years ago

Bruce Kotlicky was precisely the type of sales person I enjoy working with. We negotiated quickly and without games. Bruce took care of a few open items on the car I bought exactly as he promised and within the schedule he promised. Bruce kept me up to date on status while my car was being serviced. Bruce provided me a loaner vehicle which was a very hassle free process. Overall Bruce really knows how to provide great customer service. I would definitely work with Bruce again. 

jdetrie 

on DealerRater

15 years ago

Max was great to work with. I felt he listened to my concerns and helped find the right car for me. I felt he was honest. He let me take the time I needed to make my decision. He followed up with other car options. He did not try and make my decision for me. That was important to me. The buying process was acceptable. I expected more of an unpleasant negotiating scenario. He did a great job explaining the cars features. 

jlbchambers 

on DealerRater

15 years ago

Renate, Was exceptional from the start of purchasing the 650i. She let us test drive the car, walked us through the dealership and let us know how important we were just as a visitor to the dealership. It was Thanksgiving weekend. We started the process of ordering the car when we returned to WA. Renate, went through every option of the car and helped me with my decision on the color. The sport package was not offered with my choice of color. Renate, explained to me the color is the first thing you will see when you look at ... read more

elaineluch 

on DealerRater

15 years ago

Don's the greatest---this was a whole new kind of car buying experience--I think he was as excited about my new car as I was. Don really wanted me to be happy with my purchase and it showed. Based on this very positive experience, I'm looking forward to being part of the BMW family at Chapman. 

azlmobrien 

on DealerRater

15 years ago

We love our BMW's. This is our 3rd BMW! After a couple of not so good experiences at another BMW dealership, we decided to try Chapman BMW. Terres was a breath of fresh air! This was the BEST experience we have had buying a car. She made me feel like she actually cared about what car I wanted and helped me to stay within a budget that I had and still get a car that I think I will really enjoy. From this point forward we will do business with Chapman BMW and will be happy to refer people to Terres anytime we know someone who ... read more

nhusain 

on DealerRater

15 years ago

Max made all the difference. He was very friendly and knowledgeable. He showed us all the different options and colors available. I was interested in the adveertised lease price and he found the car catered to my specific needs. I would highly recommend him! 

rumario 

on DealerRater

15 years ago

I have purchased 2 cars from Chapman BMW while working with Rich Hoferichter. He is honest, hard working and dependable. He is always willing to go the extra mile. As a recent example, I had a problem with my Sirius satellite radio account 4 months after the purchase of my vehicle. I emailed Rich asking for help and within 30 minutes, he had spent nearly an HOUR on the phone with Sirius fixing my account on his own time. Service and customer loyalty like that are not easy to find. I would recommend this dealership, and espec... read more

sraucci 

on DealerRater

15 years ago

I recently bought my 2nd BMW from Rich. He is by far the best car salesman I have ever dealt with. It is so rare to find a salesman that you can actually trust and that you are willing to recommend to your friends and family. This dealership stands behind its product 100%, their customer support is outstanding!! Thanks again to evryone at Chapman BMW.