This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Ramsey, NJ
About this business
Location details
985 State Rt 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Not great" Waited forever to pick up my car, after they wouldn’t bring it to me down the road. They had no loaner and the only time someone could pick me up was in the middle of my work day. After waiting 30 minutes to get my car, I got home and found a dirty pizza wrapper with sauce and cheese stuck to it in the back seat.
Business response:
Jen, we are extremely sorry, and understand why you are frustrated. It is never our intention to make our clients feel this way. The experience you had is being further looked into by upper management. Please contact us if you would like to further discuss this matter, and a representative from our store will be glad to speak with you and see if anything can be done to fix this issue.
"Recall repair" Glad to see Tony back as service director! Was quickly greeted and signed in by a friendly staff. Thought I was getting the car back at noon for one recall but because there were two recall repairs done it was 2 before I was able to leave..That messed up my daily schedule..
"Don't leave anything in your loaner or they will steal it!" This is my second visit to the Prestige BMW dealer for service and most likely my last! Previously I had used Tenafly BMW for this car and Paul Miller BMW for my old car. I decided to give Prestige a try because they send me a lot of marketing material and they are closer to my house. I feel that when you own a luxury car, your service and personal care should be handled with a level above those at a Honda or Toyota dealership. From my experience, the Paul miller s... read more
Business response:
Seth, we are extremely sorry for any inconveniences you encountered. Our clients are our main priority, and we apologize that was not how you were treated. We have a new management team who's main focus is assuring our customer's have the best experience possible, and have all of their needs met. We have alerted upper management about your missing property and can assure you it is further being looked into. We will alert you if and when new information is available to us. Please contact if you have any further questions or c... read more
"All services requests not performed " I dropped my car off for the break pads to be replaced and requested the carpets to be cleaned. I pay extra every month to have this service and I have not yet had this done since I leased the car. I had a loaner and I got a text that my car was ready. When I went to pick up my car, I noticed on work order that carpets where not cleaned- it stated needs appointment/not enough time? I asked service Rep and he said wait to see once I got car back, it was never done. I am unclear why they ... read more
Business response:
Thank you for the feedback, and we are extremely sorry for any inconveniences you encountered. We understand that you have spoken to our service manager Clayton Viene about this, and he let you know that the next time you need service we will detail your vehicle for you. Again, we apologize, and we look forward to seeing you the next time you need service.
"Paid for service - received car with broken parts" Paid for oil service & received vehicle with intake tube broken in 2 parts. I was not notified of the damaged done by the mechanic & had to return to the dealer as the noise was terrible. Will not recommend for you to use their service as I paid for service and vehicle was returned with damaged parts. No explanation provided. Poor customer service. Please check your car when service is complete.
Business response:
We are very sorry for any inconveniences you encountered at our dealership. What you experienced is not how we strive to be, and can understand your frustrations. Upper management has been contacted about this and a representative from our dealership will reach out to you if there is anything we can do to make up for this. Please contact us if you would like to further discuss this issue.
The service that was performed was done very well. But...I asked that my rear seat heaters be checked because they weren’t working and I was told they were unable to do a diagnostic test because they were in transition. I have no clue what that meant. The car was also not washed for the same reason. In addition I wasn’t as comfortable as I normally am. The employees all seemed to be a little stressed. They were still professional but not as “nice” as they usually are. I felt the service I got was adequate but I left with an ... read more
Business response:
Thank you for the feedback, and we are very sorry for the inconvenience. When you came into our our dealership we were in the middle of a buy/sell process and were changing all of our computer programs and software, and we were very limited in terms of being able to provide service that required those programs. Our systems are up and running now and we would be more than happy to assist you if you would like to come back and schedule and appointment for your seat heaters. We apologize again, and please let us know if you wou... read more
I have purchased pre-own car last Feb. with 2month warranty. I found some seat belt sensor is problem after few days later I took my friend in the passenger seat. I made an appointment with service center to check it up in 1.5months later and the issue is not include in the warranty. I talked person who sales,service, finance and argued about the warranty and about the problem car. When I purchase the car, the sales told me the car already checked basically and changed tire and break pad and there is no problem. But the car ... read more
I got 2nd BMW car in prestige BMW and I am very disappointed. It was very good service but after buying the car and it totally changed. It is so annoying from sales/ service representative yesterday. I purchased a pre-own car last month about 40days ago from Robert Didomenico who is in charge of pre-own car. I was waiting my new number plate and registration over a month. I realize my temporary number plate past due and expired few days ago. Also, I have not receive my registration.I did not hear from BMW anything until I ca... read more
I took a day off from work and brought my car in for service as I am approaching 49K miles and the warranty runs out at 50K. I was told by the service technician that I would need to drive another 60 miles and bring the car back before they can authorize replacement of plugs and an oil change. I left numerous messages for dealership management to discuss and have received no call backs. You just lost a customer Prestige.
Business response:
We are sorry to hear about your negative experience. We understand our Service and Parts Director, Anthony Lopez, has been made aware of the situation and has been in contact with you directly about the situation. Please feel free to contact him directly at (201) 258-6000 x6043 or via email at alopez@driveprestige.com to address any further concerns. Again, we apologize for the miscommunication and happy to help.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 5,083 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.