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BMW
- Automotive
- Ramsey, NJ
About this business
Location details
985 State Rt 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Service Beyond the Terms of Contract" After taking posession of the car, a 2 Convertible, I found that some minor functions were not operating the way I expected and thought that they were minor glitches. They were not. Simply, the progress of electronics can be hard to follow by anybody born before the age of USB keys. I made an appointment during which young Daniel X(?) solved most points with extreme good will and talent, but one or two still resisted. I was then handed over to Cameron Cocherl and Chris Ray who researche... read more
"Too long" I dropped my car off on Thursday morning and it wasn’t finished until Wednesday afternoon. The tailgate sensor was replaced and a test drive for a possible noise (which was determined to be normal for the engine) was completed. Possibly the fact that the service advisor, Cara, was no longer employed was part of my problem. She signed the car in on Thursday hen someone else called on Friday and Monday to say there was “no update” on my car. The person didn’t tell me they were taking over. When I called to speak wit... read more
"Lack of Transparency for Servicing" Set appointment one week in advance. Dropped car off. Car not even looked at for 3 days and dealer had no intention to look at over that time.
Business response:
Ken, we apologize that your experience with us was anything less than perfect. It is never our intention to make our clients feel like they are not a priority, and we are sorry you left feeling this way. Sometimes we get backed up with service work, and it extends the process. We apologize for this, and if there were any communication errors about how long it would take to fix your vehicle. If you would like to further discuss this, please contact our service department and a representative will be happy to help you. Thank y... read more
"Scammers- illegal charges" Hit and miss staff with increasingly long wait times and worse attitudes every time I visit. They damaged my vehicle and charged me for repairs. They also charged me $750 for a not-at-fault accident i was in, resulting in damage to their loaner car. Their car was fully covered by 3 different insurance policies including their own, and they came up with a baseless $750 misc fee which was practically ransom on my car because they wouldn't let me leave without paying. I got an attorney involved and t... read more
Business response:
We are extremely sorry you feel this way and can assure you that our clients are our top priority. If you would like to further discuss this matter with a representative from our store, please contact our service department at your earliest convenience and someone will be happy to speak with you. Thank you.
"unprofesional sevice advisor" unprofesional and errogant. Doesnt know the product is not technicaly educated to do the job. Has no respect for customer needs and time. Did not understand my request for diagnostic documantation due to lack of understanding of technical aspect of the job. The shuttle arrangement was very poor. I had to wait for an hour and half to get a ride
Business response:
Hello, We apologize that your experience was less than stellar, that is never our intention. We understand there were some wait issues with the shuttle, as two available shuttles were on the road when you were in need of a ride, cause you to have to wait longer than expected. While you were in you did get the chance to speak with one of our managers John Desantis who went over all of the questions on the vehicle that perhaps you didn't receive clear details on at first. We would be happy to have John follow up should you sti... read more
"Service very bad" Service Dept calles to that my car is ready so I went to pick up my car... and I still had to wait for 1 hr 30 min... no svc reps seems care... they just keep saying that it will be ready without action.... it was very bad service attitude
Business response:
We apologize for any inconveniences you encountered with us. The service process does include many steps and can be longer then often expected, and we apologize that those expectations weren't given to you upfront. Our clients have our utmost respect, and we are sorry you did not feel this way. If you would like further speak about this matter, please contact our service department at your earliest convenience and a representative will be glad to speak to you. Thank you.
"These people are slimy. Do not buy a car here." We reached a deal on a car with certain options. After delays in delivery (which should have been a red flag), they finally delivered the wrong car and tried to upsell it to us. A manager came out and tried to explain that the car we had agreed upon couldn't have been delivered. So we could take this car with options we didn't want, and and pay extra for it. We finally agreed to take the car, for somewhat more money, just to get it over with -- until we found out that it didn'... read more
"Very unhappy with my first experience " They kept my car for 11 days. Not once did I get an update. The only call I received was on day 11 to say my car was ready. They did absolutely nothing to my car except an oil change. I can’t believe it took 11 days to that. They didn’t find anything wrong with any of my other concerns. Honestly, I feel like they gave me my car back on day 11 because I called on day 10 for status and asked to speak to a manager. Since my car is covered bumper to bumper, it was easier for them to say j... read more
Business response:
Mr. & Mrs. Castro, We are extremely sorry for your wait, and can understand your frustration. It is to our understanding that our Service Director, Tony Circelli, has recently reached out to you to discuss this matter. Please call him back or email him at acircelli@driveprestige.com for any further assistance and he will be glad to answer any questions you have and see what can be done to fix this issue. Thank you, and we apologize again.
"Made good on their error/promise" One of my reasons for bringing the car in was for a broken cigarette lighter, used as a charger port. After nearly 2 hours I was given the car back and the charger still didn’t work. And they blamed my charger as the problem when it was working in the rear charger port. Then when I complained about the techs not looking further into it, the advisor Cara promised me a new charger in the mail to make up for all the problems. 2 months went by and I never heard anything. But after a few calls a... read more
Business response:
Hello, we are sorry to hear you initially had some trouble, but are glad to know everything worked out. We are so very lucky to have Tony back in our Service Department and can assure you that you will be great customer service led by him through our Service team at BMW of Ramsey.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 5,083 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.