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BMW
- Automotive
- Ann Arbor, MI
About this business
Location details
501 Auto Mall Dr, Ann Arbor, MI, 48103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I bought my first car, a Honda accord there. Alex was very helpful. He helped fix the tire and the brakes and offered me a ride to his company. the car is now working very well. Glad to get it at a good price.
Business response:
We are happy to hear we were able to fix your car problems in a timely fashion. Customer service is our number one priority, and we look forward to working with you again!
Eric made my purchase enjoyable. My questions were answered before arriving and was treated with respect especially because I do not like to haggle - I know what I want in a vehicle. I appreciated doing business at this BMW.
Business response:
Thanks for the positive feedback! We're glad your car buying experience was enjoyable and that we answered all of your questions in a timely manner. Enjoy the new vehicle, and we look forward to helping you out with the next one!
The employees at this dealership are fantastic. From the moment a phone call is made to schedule the service until the keys are handed back and you climb into your very clean and serviced vehicle the experience is just great. Thanks to all and keep it up.
Business response:
Thanks for the positive feedback! We are happy that you were so satisfied with your service center experience. Customer service is our number one priority, and we look forward to servicing your vehicle again in the future!
From the moment I walked in for my scheduled apointment Carol Pappas greeted me and was very welcoming. She also went beyond my expectations in regards to my loaner vehicle. She started all my paperwork in a timely manner. I also met Dusty Harrison who finalized my service paperwork. He was very friendly and took great care of me as well. I highly recommend BMW of Ann Arbor to anyone.
Business response:
It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience and that we were able to get you a loaner vehicle in a timely fashion. We look forward to serving you again in the future!
Bmw of ann arbor takes care of you and your car in a professional and friendly manner. Very positive experience from beginning to end. They give the full bmw experience.
Business response:
Thanks for the great feedback! We are very happy you had such a positive dealership experience. We always strive to make the car buying process as enjoyable as possible for our customers. We look forward to working with you again in the future!
I would like to personally thank Alex Upshur for his professionalism while purchasing my 2013 X3 vehicle. Not only is Mr. Upshu extremely knowledgeable of BMW's, he is very personable as well. I believe he will go as far as he wishes in this business. I will be telling others about my experience with BMW of Ann Arbor and the excellent service provided by Alex Upshur. Your dealership has a quality Client Advisor in him and you are very fortunate to have him working for BMW of Ann Arbor. Thank you, Carol Ford
Business response:
Thank you for the wonderful feedback! We are so happy that you had an enjoyable dealership experience. We always strive to provide our customers with the highest level of customer service. Enjoy the new 2013 X3, and we look forward to working with you again!
Bernadette treated us with kind professional expertise. All questions and concern were taken seriously. Bernadette went the 'extra mile' to make sure we were happy with our two BMW purchases! Thank you Bernadette!!
Business response:
We are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to serving you again in the future!
I always receive professional and friendly service. My vehicle is always prepared on time and they provide transportation to and from work. It has always been a great experience, especially working with Derek West.
Business response:
Thanks for the positive feedback and for trusting us with your vehicle! We're glad to hear you were so satisfied with your service center experience. Customer service is our number one priority, and we hope to work with you again!
Chad Thompson was very accommodating and knowledgeable. I truly appreciate his helpful, informative and timely service. I would definitely recommend this dealership to all my friends.
Business response:
It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience. Enjoy the new vehicle, and we look forward to serving you again in the future!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,910 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.