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BMW
- Automotive
- Ann Arbor, MI
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
501 Auto Mall Dr, Ann Arbor, MI, 48103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
What a wonderful staff and dealership to work with! I will definitely recommend to all my family and friends. Chad Thompson was a delight to work with and would highly recommend him!
Service adviser Dereck was very courteous, professional and trustworthy. It was nice that he took the time to explain in laymen terms what was done to resolve the issue. I can always count on the BMW of Ann Arbor service department to get the job done right the first time, and on time! Everyone is quite friendly and helpful, which makes the experience all the better!
Client adviser, Eric Griffith, was very professional and attentive to details. He gave great advices to help me get the best car for my taste and budget. Now I am hooked on BMWs and enjoy my X1. Thank you, Eric!
The work was done as promised and on time. The staff was friendly and helpful. I had arranged a loaner car, which allowed me to meet my work obligations for the day.
I've worked with Chad Thompson to acquire two X5s, one for a lease and the other a purchase. It's been truly a pleasure each time. He was keenly aware of what I wanted and needed with my vehicles. I recommend anyone to ask for Chad for their new and used vehicle needs at BMW of Ann Arbor.
Finance person never got back to me about extended warranties when I first got my car. Service is hard to reach by phone, even when you leave a message with your number. Once you do get in touch they are genuinely polite. They are pretty relaxed about giving out loaners and shuttle service in their i3's is convenient. One time my check engine light went on. It took 2 days of repeatedly calling two different people and setting up online to get an appointment. It was an error with a NOx sensor. This is related to a design defe... read more
Service advisor, Dereck West, was very prompt, courteous and professional when I recently brought my X5 in for an unscheduled service. Between Dereck and the service technician, they got my car repaired promptly so that I was able to get going again. I was very surprised at the changes in the last year at this dealership. The ownership changed about a year or so ago, and now the level of service and courteousness of the employees have improved dramatically. Barron Green from the parts department also provided great service w... read more
For over a year we had water leaking onto the forward floor on both the driver and passenger side. The problem, which involved a broken drain tube from the sunroof, was repaired in one day and we have not had any more leakage, despite some heavy rainfall. The service rep was courteous and efficient.
Working with Quentin and Ray made my buying experience as painless as possible! Highly recommended team you will not be let down. They answered every question I had and explained things very clearly. They truly care about their customers. Customer service at its finest! Great job guys! Keep it up ??
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,910 reviews.
When is BMW open?
BMW is closed now. It will open at 7:30 a.m.