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BMW
- Automotive
- Ann Arbor, MI
About this business
Location details
501 Auto Mall Dr, Ann Arbor, MI, 48103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
What a wonderful staff and dealership to work with! I will definitely recommend to all my family and friends. Chad Thompson was a delight to work with and would highly recommend him!
Business response:
Thank you for the wonderful feedback! We're glad to hear you had a great car buying experience. We always strive to make the car buying process as enjoyable as possible for our customers. Enjoy the new vehicle, and we hope to work with you again in the future!
Service adviser Dereck was very courteous, professional and trustworthy. It was nice that he took the time to explain in laymen terms what was done to resolve the issue. I can always count on the BMW of Ann Arbor service department to get the job done right the first time, and on time! Everyone is quite friendly and helpful, which makes the experience all the better!
Business response:
Thank you for the positive feedback! We are very pleased to hear that we fixed your car in a timely manner! We always strive to have our customers in and out as quick as possible, while still providing them with the highest quality of work. We truly look forward to serving you again!
Client adviser, Eric Griffith, was very professional and attentive to details. He gave great advices to help me get the best car for my taste and budget. Now I am hooked on BMWs and enjoy my X1. Thank you, Eric!
Business response:
We are glad to hear you are loving your new X1 and that you had a wonderful dealership experience. Congratulations on the new vehicle, and we hope to serve you again in the future!
The work was done as promised and on time. The staff was friendly and helpful. I had arranged a loaner car, which allowed me to meet my work obligations for the day.
Business response:
We are very pleased to hear that we fixed your car in a timely manner! We're glad your experience with us was a positive one, and we look forward to working with you again!
I've worked with Chad Thompson to acquire two X5s, one for a lease and the other a purchase. It's been truly a pleasure each time. He was keenly aware of what I wanted and needed with my vehicles. I recommend anyone to ask for Chad for their new and used vehicle needs at BMW of Ann Arbor.
Business response:
We're glad you have a wonderful car buying and leasing experience! We always strive to provide our customers with outstanding customer service. Congratulations on the new X5's, and we hope to serve you again!
Finance person never got back to me about extended warranties when I first got my car. Service is hard to reach by phone, even when you leave a message with your number. Once you do get in touch they are genuinely polite. They are pretty relaxed about giving out loaners and shuttle service in their i3's is convenient. One time my check engine light went on. It took 2 days of repeatedly calling two different people and setting up online to get an appointment. It was an error with a NOx sensor. This is related to a design defe... read more
Business response:
Hello Sir, I'm not certain when you purchased your vehicle, however if it was after July 22nd 2014 then I need to get with my Finance Manager and discuss his follow-up procedures or lack there of. I am disappointed to hear that there are still issues with our ability to answer inbound calls. This is something that has stumped me for years so I have finally caved in and agreed to go with a BDC system to make sure 100% of our calls get answered 100% of the time. The other issue is call backs and status updates. We have made gr... read more
Service advisor, Dereck West, was very prompt, courteous and professional when I recently brought my X5 in for an unscheduled service. Between Dereck and the service technician, they got my car repaired promptly so that I was able to get going again. I was very surprised at the changes in the last year at this dealership. The ownership changed about a year or so ago, and now the level of service and courteousness of the employees have improved dramatically. Barron Green from the parts department also provided great service w... read more
Business response:
Thanks for the great feedback! We're glad your service lane experience was such a positive one. Customer service is our number one priority, and we look forward to servicing your vehicle again in the near future!
For over a year we had water leaking onto the forward floor on both the driver and passenger side. The problem, which involved a broken drain tube from the sunroof, was repaired in one day and we have not had any more leakage, despite some heavy rainfall. The service rep was courteous and efficient.
Business response:
Thanks for the positive feedback and for trusting us with your vehicle! We are very pleased to hear we fixed your car in a timely manner. We truly look forward to serving you again in the future!
Working with Quentin and Ray made my buying experience as painless as possible! Highly recommended team you will not be let down. They answered every question I had and explained things very clearly. They truly care about their customers. Customer service at its finest! Great job guys! Keep it up ??
Business response:
Thanks for the feedback! We're glad you had an enjoyable dealership experience and that we were able to answer all of your questions in a timely fashion. We truly hope you are loving your new vehicle!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,910 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.