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BMW
- Automotive
- Ann Arbor, MI
About this business
Location details
501 Auto Mall Dr, Ann Arbor, MI, 48103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
While looking for a new vehicle, my wife and I had cleared our calendars to go through the process of finding the perfect car. After meeting Quentin Groce and spending time with him looking at a new X5 we quickly realized we were talking to the right person. Quentin was very professional and knowledgeable. He took his time with us to make sure all of our questions were answered. After that the decision was easy. We knew we had the right person and the right car. Thank you Quentin for making the process a great experience and... read more
Business response:
Thank you for the wonderful feedback! We're glad we were able to answer all of your questions about the X5 in a timely manner. We always want our customers to be fully knowledgeable on their new vehicle. Customer service is our number one priority, and we hope to work with you again in the future. Enjoy the new X5!
Mr,Chad Thompson is the awesome sales man that i ever met before. I just went for test drive He was so professionally , well explain to me about my dream car and answer my questions, and the best part is that Chad treated me like like i am the man. So i decided to purchase my dream car the same day. I'm so happy that i purchased the car from Chad. Thank you,Mr ,Chad Thompson
Business response:
Thank you for the truly wonderful feedback! We're delighted to hear that we thoroughly explained to you all the features on your new vehicle and answered all of your questions in a timely fashion. Customer service & satisfaction is always a top priority here. Enjoy your new dream car, and we look forward to working with you again!
Alex was fantastic to work with. I was potentially interested in trading in a recently acquired car and he navigated my questions very patiently on the day and was extremely responsive to text and call. He is knowledgeable about the cars, even used models, and a pleasure to work with. Altogether I had a really good experience and look forward to next time I work with BMW Ann Arbor.
Business response:
Thanks for the great feedback! We're glad your experience with us was so enjoyable. We always strive to make the car buying process as comfortable as possible for our customers. Customer service is our number one priority, and we looking forward to helping you with the next one!
Chad Thompson was as nice, professional and helpful as one could possibly hope for. I love my car and working with Chad was a great experience.
Business response:
Congratulations on the new 428 Gran Coupe! We're so happy you had a positive dealership experience with us, and we look forward to working with you again in the future!
Eric was very professional and knowledgeable of the vehicle we were interested in. He made the purchase of our car very easy. He did a great job.
Business response:
We're happy to hear you had such a great experience with us! We always strive to make the car buying process as painless as possible for our customers. Congratulations on the new car, and we look forward to helping you with the next one!
I could not be happier with my experience in buying a new BMW! Quentin Groce is the best advisor I have ever worked with and he made the experience simply outstanding. He brought the car to my office for me to test drive, responded quickly to my requests and questions, and delivered on everything he said that he would. I even sent him a text on a Saturday with a question about my car and he responded in less than 1 minute! I would recommend him to anyone looking to buy a BMW!
Business response:
Thanks for the great feedback! We're so happy that you had a truly wonderful experience with us. We always strive to go above and beyond for our customers. Enjoy the new vehicle, and we hope to serve you again in the future!
After two years with a Ford and poor service we decided to change back to a German car. What a great idea to come to this car dealer in Ann Arbor! Eric was friendly and very competent from the first moment and he was very patient with us Germans as well. We really can recommend to make a deal with him. He and Bryan showed professionalism and reliability in solving a significant problem that we had (our own fault). They helped us immediately with incredible customer service. Thank you therefore again very warm. Ina and Joerg
Business response:
Thank you for the wonderful feedback! We're happy to hear your first experience with us was one to remember. We always strive to make the car buying process as painless as possible for our customers. Enjoy your new car, and we hope to serve you again in the future!
Mr. Q assisted me in my X5 purchase. He answered all my questions via emails and phone calls, while other sales folks demanding my presence to start a conversation. Mr. Q has vast knowledge in BMW models and he explained me differences and features of X5 that I bought. It was a very pleasant experience and I signed the papers in less than 45 minutes, which is less than drive time from Grand Rapids to Ann Arbor. Typically Q stands for Question, but in this case it turned out to be answers to all my questions on BMW. Thanks fo... read more
Business response:
Thanks for the great feedback! We're glad to hear that we were able to answer all of your questions in a timely fashion and that you were so satisfied with your dealership experience. Enjoy the new X5, and we hope to serve you again in the near future!
Even though we dropped by at a super busy time on a Saturday afternoon two days before memorial day (and that just to look around!) our sales professional, Mo Beidoun, went the extra mile to please us. Mo is an exceptional sales advisor and we were glad that it was he who served us! You don't see many sales persons who are authentically (!!!) passionate about their "product" (a BMW X1 325i, in this case!) and care about their customers -- and I mean really care and not just pretend to because it is expected... Mo made us fee... read more
Business response:
We greatly appreciate you taking the time to provide us with this wonderful feedback! We are delighted to hear that your car buying experience with us was truly enjoyable. Customer service & satisfaction is a top priority, and we look forward to working with you again. Enjoy the new BMW X1 325i!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,910 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.