BMW

4.6

Automotive
Ann Arbor, MI

About this business

Automotive Car Dealers Used Car Dealers

Location details

501 Auto Mall Dr, Ann Arbor, MI, 48103, United States

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Weekday	Schedule	Status
Mon	7:30 a.m. to 8:00 p.m.
Tue	7:30 a.m. to 6:00 p.m.
Wed	7:30 a.m. to 6:00 p.m.
Thu	7:30 a.m. to 8:00 p.m.
Fri	7:30 a.m. to 6:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

4.61,910 reviews

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Jeff328i

10 years ago

Repaired by replacing all the coils and plugs. Runs like new. Staff was very friendly and helpful. Loaner car was very nice as well. My car was returned clean, washed, and vacuumed. Great service.

Business response:

We're glad you had a wonderful service lane experience. Customer service is our number one priority, and we look forward to serving you again!

dtrapp

10 years ago

The service is great at BMW of Ann Arbor. The service adviser, Dereck West kept me updated on the service of my 550i. He answered all my questions and really cares about his customers. I had to have a rental car for several days and Carol Pappas in the rental department, made sure that I had a vehicle ready before I left. She was courteous and helpful.

Business response:

We are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to serving you again in the future!

AIHoballah

10 years ago

Very friendly and courteous service! The staff was very professional! Dereck made the service carefree, contacted by e-mail and set-up the loaner. Walked right in and out!

Business response:

We're happy you were so satisfied with your recent experience here. We look forward to working with you again and servicing your vehicle!

Whocares

10 years ago

Everyone was courteous,helpful,and informative. Best service department I have dealt with. Thank you Dusty and everyone else involved in taking care of my " Ultimate driving machine ".

Business response:

Thanks for the great feedback! We are very happy you had a positive service center experience, and we look forward to working with you again!

LUKE

10 years ago

Dusty in service is the main reason I get service along with Carol and Mark are who are GREAT. The mechanics know my cars and REALLY TAKE OF THEM...GREAT SERVICE

Business response:

We are glad to hear you always have a positive dealership experience! Customer service is our number one priority, and we look forward to working with you again.

anniesJaguarxk8

10 years ago

Chad was great, very helpful, efficient, made us feel comfortable. He made sure every thing was take care. From the time we arrived to the time we left every thing was handled very professional..

Business response:

Thanks for the great feedback! We are happy you were so satisfied with your car buying experience. We always strive to find our customers the perfect vehicle at the right price. Enjoy your dream car, and we hope to work with you again!

jme

10 years ago

I walked in for a test drive and drove away with a new BMW less than 24 hours later. Chad walked me through the process with ease.

Business response:

We love hearing from our valued customers, especially satisfied ones such as yourself! We always strive to make the car buying process as painless as possible for our customers. Congratulations on the new car, and we look forward to helping you with the next one!

x5 customer

10 years ago

Dusty is fantastic. Very practical and knowledgeable. Always does a great job. He worked hard to get my car ready on time. Carol is wonderful too. She set me up with a loaner when I needed one.

Business response:

Thanks for the great feedback! We always strive to have our customers in and out as quick as possible, while still providing them with them with the highest quality of work. We're glad your experience with us was a positive one, and we look forward to working with you again!

Hoganheals

10 years ago

Fast, friendly, efficient and very welcoming. Stop in as I was passing through when my service light came on. They got me right in for setvice.

Business response:

Thank you for the positive feedback! We're glad you were so satisfied with your service center experience. Customer service is highly important to us, and we hope to serve you again!