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BMW
- Automotive
- Ann Arbor, MI
About this business
Location details
501 Auto Mall Dr, Ann Arbor, MI, 48103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Dusty has been our service advisor for about 3 years and has done an excellent job with our service, accommodating urgent appointments when needed and making recommendations on our vehicle service. Always a good experience.
Business response:
We greatly appreciate your positive feedback and continued business with us! We always try to accommodate our customers schedule to the best of our ability. We're pleased to hear that we fulfilled that, and we look forward to servicing your car again in the future!
Dusty Harrison has been my Z-4's "Doctor" for 5 years. Routine "physical" or "problem" to fix, Dusty can get me on the schedule and "check-up" or "cure" the ailment. He is a great service advisor and always a pleasure to work with. Pleasant, patient and understanding, he keeps my Z and I inline. Dusty is my "go-to" expert on my Z and my son's 335i, always taking time to answer my most trivial of questions. The whole service department is great to work with and their work is always done right the first time. Dusty is the face... read more
Business response:
We greatly appreciate your wonderful feedback and continued business with us! We're so pleased that you consistently have positive and enjoyable dealership experiences with us here. We always strive to provide our customer with the highest level of customer service. We're glad that we fulfilled that, and we truly look forward to servicing your vehicle again in the future!
Not only did Dusty and the department service my 528i as promised and on time. He also remembered I have a Z4 and looked up the service records to make sure it was up to date and reminded me it was due for routine inspections. He has always been great to work with and his friendliness is second to none. Thanks Dusty for making it a pleasure to do business with the service department.
Business response:
Thank you for the feedback and for trusting us with your vehicle! Customer service is highly important here, and we're so glad that your experiences with us have been positive ones. We look forward to working with you again!
I've had a few years of service with Ann Arbor BMW - Dusty is a wonderful service adviser. He has been consistently attentive, highly informative as well as friendly - doing a great job of coordinating service and helping me get the best information and service as quickly as possible.
Business response:
Thanks for the positive feedback! We always strive to have our customers in and out as quick as possible, while still providing them with the highest quality of work. We truly appreciate your continued business over the years and we look forward to serving you again!
Quentin "Q" Groce is great at his job. He is a great listener. He is kind and professional. Buying my first BMW was a complete success due to the guidance and efficiency that Quentin brought to the table. Q made the transaction easy and fun, due to his in-depth knowledge of BMW's (as well as competitors') products. Quentin's passion for BMW vehicles and life itself is obvious. I will continue to recommend BMW of Ann Arbor and specifically Quentin to my friends and family. Thank you. Ky
Business response:
Thanks for the wonderful feedback! We always strive to make the car buying process as painless as possible for our customers. We're pleased to hear that we fulfilled that, and we hope to serve you again in the future. Enjoy your new vehicle!
I have had 13 years of great service from all staff from sales, to finance to service. Everyone is highly professional, customer service oriented and strives for excellence.
Business response:
We greatly appreciate your positive feedback and continued business with us! Customer service & satisfaction is a top priority here, and we look forward to working with you again in the near future!
I had the pleasure of experiencing prompt, Excellent, timely service with stellar communication from start to finish. It was easy to schedule, updated frequently, greaeed warmly
Business response:
We are very pleased to hear that we fixed your car in a timely manner! We always strive to have our customers in and out as quick as possible, while still providing them with the highest quality of work. We look forward to serving you again!
As expected the service was excellent and no problems what so ever The service personnel gave me feeling that received a personal touch very attentive , friendly and professional Bert Lopez-Macias
Business response:
Bert, we're glad that you were so satisfied with your service lane experience. Customer service is our number one priority and we look forward to serving you again in the future!
The dealership took care of pulsating brakes on my 2014 535i at 42000 miles under warranty. No hassles no issues. Repaired some chipmunk electrical damage early on and have had no problems since. The dealership has top flight service.
Business response:
Thank you for the great feedback and for trusting us with your vehicle! Customer service & satisfaction is always a top priority, and we're glad to hear your experience with us was a positive one. We look forward to servicing your car again in the near future!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,910 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 7:30 a.m.