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BMW
- Automotive
- Ann Arbor, MI
About this business
Location details
501 Auto Mall Dr, Ann Arbor, MI, 48103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
These guys are always precisely on-target with keeping my BMMMMMW ship-shape. I love the technology on this car, and it is quite an achievement of wizardry. Keeping up with it is impressive. My favorite service tech, Dusty, is highly competent and more than helpful. The mechanical work is prompt and correct.
Business response:
We are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to servicing your vehicle again in the near future!
Have had no problems with routine maintenance. If you are going to wait for your vehicle, it's helpful to schedule the first appointment of the day to get in and out quickly (as I'd assume is the case with any service department).
Business response:
We are always happy to hear from satisfied customers such as yourself. We are glad that we could make your experience here an enjoyable one. We look forward to servicing your car again!
I have only had positive experiences thus far at Ann Arbor BMW. I moved from California and had excellent service at the Santa Monica BMW, but Ann Arbor BMW has exceeded any and all of my expectations. This is in large part due to my interactions with Dereck West. I have had my car serviced over 5 times this past year and only ask to be with Dereck. He is very friendly, welcoming, knowledgeable, accommodating and trustworthy. He works with your schedule and with your price range to help you out as much as possible. It is dif... read more
Business response:
We greatly appreciate your positive feedback and continued business with us! We always strive to accommodate our customers schedule to the best of our ability and to ensure they receive a good deal on their car repairs. We're glad to hear your experiences with us are always an enjoyable one. We truly look forward to serving you again!
They took care of everything and I feel great to deal with them. Also they introduced everything that I was confused about without any complains. The services are good and the sales person is good and the manager is good.
Business response:
Thank you for the feedback and for trusting us with your vehicle! Customer service is highly important here and we always strive to answer all of our customers questions regarding their vehicle. We're so pleased that you had a positive dealership experience and we hope to serve you again in the future!
I have been going to this dealership for service for 2 years now and I have nothing but good things to say about them. Dereck in particular has been a superb service adviser and has been always straight to the point with me. I also really appreciate he can answer most of my questions via email when my car is being serviced over there. Note: all the services I had there were still under warranty. So not sure of prices when my cars need to be serviced out of warranty.
Business response:
We're very happy to hear that you are consistently satisfied with your service department visits! We always strive to provide our customers with excellent customer service. We look forward to servicing your vehicle again!
It was fun to watch awesome cars and to talk to friendly people. The service manager and sales person knew what they were doing and they were courteous.
Business response:
Thanks for the feedback! We always strive to provide our customers with outstanding customer service during their car buying or leasing process. We're pleased to hear that you enjoyed your experience with us, and we look forward to working with you again!
Dereck is always efficient with my car and ensures everything is taken care of. Carol is always nice and helpful when I need a rental.
Business response:
We are always happy to hear from satisfied customers such as yourself. We are glad that we could make your experience here an enjoyable one. We look forward to working with you again!
The service manager was very helpful and pleasant to work with. He was courteous and tried to make my wait there enjoyable. I couldn't have been happier.
Business response:
We are glad to hear that you had a wonderful service lane experience. We look forward to serving you again and providing you with the highest level of customer service!
Working with Alex was a pleasure. He was very knowledgable when it came to showing me different features, and blew me away with his vast understanding of all the cars we tested together. He didn't rush my experience and found me a car that I absolutely love!
Business response:
Thank you for the wonderful feedback! We always strive to find our customers the perfect vehicles that meets all of their car shopping needs. We're pleased to hear that we fulfilled that, and we hope to serve you again in the future! Enjoy the new vehicle!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,910 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 7:30 a.m.